mySimpleClient vs. MyStay Check in:
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The Decision

Choosing between mySimpleClient by FRIVA and MyStay Check-in hinges on your hotel’s specific needs. Both solutions aim to improve contactless check-in processes but diverge significantly in features, support, and market presence. With more recent reviews and a larger user base, MyStay offers a more tested experience, but understanding their differences helps clarify which product aligns best with your hotel.

Are you seeking a simple contactless solution or a comprehensive guest journey platform? Let’s examine how each addresses these goals.

Is mySimpleClient or MyStay Check-in Better for Hotels?

mySimpleClient by FRIVA is primarily positioned as a customer relationship management (CRM) tool with contactless check-in capabilities. It aims to enhance client interaction through consolidated feedback, automated communications, and analytics to foster stronger customer relationships.

MyStay Check-in, on the other hand, is designed as an all-in-one contactless check-in and check-out platform. It automates guest registration, document signing, and bill settlement, focusing on operational efficiency and guest satisfaction.

Both products solve the problem of reducing physical contact and streamlining guest processes, but they approach it differently. mySimpleClient offers deeper customer insights, while MyStay emphasizes operational automation and integration. Which core problem is more pressing for your hotel?

MySimpleClient vs MyStay Check-in: Which Should Your Hotel Choose?

If your hotel needs a CRM-driven platform to improve guest communication, gather feedback, and increase guest loyalty, go with mySimpleClient. Its strengths lie in client relationship management, analytics, and customer engagement, making it suitable for hotels prioritizing guest experience and data insights.

If your priority is reducing staffing costs, eliminating queues, and automating check-in/out processes, choose MyStay. Its advanced features like PMS integration, digital payments, and guest segmentation support operational efficiency and revenue growth. For properties seeking a full contactless journey, MyStay provides a more extensive set of tools.

Ultimately, for a more recent and highly-rated platform with a broad feature set, MyStay is the recommended choice. Which of these core hotel needs aligns better with your current priorities?

Is mySimpleClient or MyStay Check-in Easier to Use?

MyStay Check-in boasts a high ease-of-use rating at 4.91/5, with many users citing its intuitive interface and quick setup. Support reviews highlight a smooth onboarding process, and the platform's automation features are praised for reducing staff training time.

mySimpleClient has a 0/5 rating in ease of use, with no recent reviews to suggest user satisfaction. Its interface and onboarding process are less documented, suggesting it may require more effort to implement and adopt.

Edge: MyStay.

Which Has Better Features: mySimpleClient or MyStay Check-in?

MyStay offers 14 unique features, including PMS integration, guest segmentation, multi-channel communication, digital payments, door lock integration, kiosks, and self-service check-in/out. These features facilitate a comprehensive, contactless guest journey and operational management.

mySimpleClient provides no additional features beyond CRM and review summarization, focusing more on customer insight than operational automation. Its limited feature set makes it less suitable for properties seeking a full contactless solution.

Edge: MyStay.

Which Has Better Customer Support: mySimpleClient or MyStay Check-in?

MyStay's customer support scores nearly 5/5, with reviews praising its responsiveness and helpfulness. Review quotes mention "prompt technical support" and "high support quality," which is notable given the platform's recent reviews and large user base.

mySimpleClient has no recent reviews or ratings, making it difficult to assess support quality. With no documented feedback, it’s unsafe to assume comparable support levels.

Edge: MyStay.

Which Has More Integrations: mySimpleClient or MyStay Check-in?

MyStay integrates with 30 verified partners, including PMS systems like Priority Software, Kwentra, and RoomRaccoon, as well as channel managers and hotel management tools. These integrations support seamless operations and data flow across platforms.

mySimpleClient has no verified integrations, limiting its ability to connect with other hotel systems and reducing operational efficiency.

Edge: MyStay.

Which Do Hoteliers Rate Higher: mySimpleClient or MyStay Check-in?

MyStay's reviews are recent, totaling 40 in the last six months, and it holds a 5/5 overall rating. Hotels across Europe, North America, and beyond praise its ease of use, features, and support.

mySimpleClient has zero reviews, making it impossible to gauge user satisfaction. The absence of recent feedback diminishes confidence in its current performance.

Edge: MyStay.

How Much Do mySimpleClient and MyStay Check-in Cost?

mySimpleClient's pricing details are unavailable, suggesting it may lack transparent or standardized costs. It might involve customized quotes or integration fees, but this remains unclear.

MyStay charges $400 per month, with no trial or implementation fees. Its transparent pricing and straightforward model make budgeting easier for hotels.

Edge: MyStay.

What Type of Hotel Should Use mySimpleClient?

• Hotels that prioritize guest relationship management and feedback analysis.
• Properties aiming to build long-term loyalty through personalized communication.
• Hotels with existing CRM infrastructure looking for integrated guest insights.
• Teams focused on enhancing customer satisfaction and reputation management.

Not ideal if you need a full operational platform or extensive automation.

What Type of Hotel Should Use MyStay?

• Hotels seeking a comprehensive contactless check-in/out system.
• Properties aiming to automate guest registration, payments, and document signing.
• Hotels with PMS systems that want seamless integration with operational tools.
• Teams looking to reduce front desk staffing costs by up to 85%.
• Hotels aiming to improve guest experience with digital communication and upselling.

Not ideal if your focus is solely guest relationship management without operational automation.

MySimpleClient vs MyStay Check-in: The Bottom Line for Hotels

MySimpleClient is centered around customer relationship management, offering insights and review summaries that help refine guest engagement. Its lack of recent reviews and features suggest it may not meet the demands of modern, contactless hotel operations.

MyStay Check-in provides a full suite of contactless check-in/out features, with a proven track record, extensive integrations, and high user ratings. It is best suited for hotels that want to streamline operations, reduce costs, and enhance guest satisfaction through automation.

For properties prioritizing operational efficiency and contactless guest journeys, MyStay is the clear choice. If your hotel’s main focus remains on guest relationships and feedback, and you can manage without extensive automation, mySimpleClient might suffice.

In conclusion, the more recent reviews, higher ratings, and broader feature set make MyStay the stronger contender for most hotels seeking a reliable, scalable contactless check-in solution.