MyStay Check in vs. Vikey:
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The Decision

When evaluating contactless check-in solutions, your goal is to streamline operations, enhance guest experience, and reduce costs. MyStay Check-in by MyStay and Vikey by Vikey S.r.l both aim to meet these needs but do so through different approaches and feature sets. MyStay offers a comprehensive, feature-rich platform with robust integrations and a large global presence, while Vikey focuses on simplicity and smartphone-based access primarily for vacation rentals. Which product aligns best with your hotel’s operational needs and guest expectations?

Is MyStay Check-in or Vikey Better for Hotels?

MyStay and Vikey tackle contactless check-in from distinct angles. MyStay provides a full suite of automation tools, including PMS integration, guest segmentation, upselling, and multiple communication channels, making it ideal for hotels seeking an all-in-one platform. Vikey, on the other hand, emphasizes smartphone-controlled access via a digital concierge, primarily suited for vacation rentals and smaller properties. Do you need a feature-packed system capable of managing complex operations, or a simple, app-based entry method for a niche market?

MyStay’s high user ratings — 5/5 overall from 40 reviews and a strong NPS of 9.8/10 — reflect its popularity among hoteliers globally. Vikey’s ratings are unavailable but its market presence is limited to Europe and smaller user base, making its data less reliable for decision-making. Are you willing to prioritize a vendor with proven reviews and extensive regional coverage?

MyStay Check-in vs Vikey: Which Should Your Hotel Choose?

If your hotel needs a comprehensive contactless solution with PMS integration, automated communication, and upselling capabilities, go with MyStay. Its 30 verified integrations, including major channel managers like SiteMinder and Mews, make it suitable for properties with complex operational requirements.

If your hotel is a vacation rental or small property seeking a lightweight, smartphone-based access system, Vikey’s straightforward approach may suffice. However, for larger hotels or those aiming to modernize their entire check-in process, MyStay’s all-in-one platform provides significantly more value.

For hoteliers looking to boost efficiency, automate guest communication, and increase revenue through ancillary sales, MyStay offers concrete advantages. Conversely, Vikey’s simplicity might appeal if you prioritize quick setup and minimal operational complexity.

Is MyStay Check-in or Vikey Easier to Use?

MyStay scores 4.91/5 for ease of use, with many users emphasizing an intuitive interface and quick onboarding process. Users also highlight how staff can quickly adapt, with minimal training required, making it accessible for large teams.

Vikey's user-friendliness is less documented, but given its focus on smartphone access and minimal features, it is likely simpler for small-scale vacation rental hosts. However, without recent reviews or detailed ratings, it’s harder to gauge the actual user experience at scale.

Edge: MyStay.

Which Has Better Features: MyStay or Vikey?

MyStay delivers 14 unique features, including PMS integration, guest segmentation, digital acceptance and payment, room upgrades, offer templates, and self-service check-in/out. These tools support a fully automated, personalized guest journey from pre-arrival to post-stay.

Vikey offers no distinct features beyond smartphone-based access, focusing on key entry functions for vacation rentals. Its feature set is limited, making it less suitable for hotels requiring extensive automation and guest engagement tools.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Vikey?

MyStay boasts a customer support rating of 4.93/5, with reviews praising its responsiveness and ongoing platform improvements. Hoteliers note the support team helps resolve issues promptly, boosting confidence in the platform’s reliability.

Vikey’s support and support ratings are not publicly available, and with fewer reviews, it’s difficult to assess how well it supports users. Given the critical importance of support during onboarding and troubleshooting, MyStay’s track record provides a clear advantage.

Edge: MyStay.

Which Has More Integrations: MyStay or Vikey?

MyStay integrates with 30 verified partners, including major PMS, channel managers, and point-of-sale systems like SiteMinder, Mews, Kwentra, and HotelTime. This broad integration ecosystem allows your hotel to connect multiple operational tools smoothly.

Vikey has only 6 verified partners, with common integrations including eviivo, Duve, and Amenitiz, mostly focused on vacation rentals and smaller property management solutions. For hotels aiming for a connected, multi-system environment, MyStay’s wider integration network offers a distinct benefit.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Vikey?

MyStay’s recent reviews and high ratings (5/5 overall, 98% likelihood to recommend) demonstrate strong hotelier approval, especially across various segments like boutique, city center, and serviced apartments. The platform’s extensive regional presence and active support contribute to its positive reputation.

Vikey’s review scores are unavailable, and its user base appears smaller and more niche, primarily in Europe. Without recent, widespread user feedback, it’s difficult to gauge overall satisfaction reliably.

Edge: MyStay.

How Much Do MyStay and Vikey Cost?

MyStay’s pricing starts at $400 monthly, with no free trial or implementation fees. Its transparent flat-rate model simplifies budgeting for hotels of all sizes.

Vikey does not publicly disclose pricing, which suggests it may vary based on property size or specific integrations. Lack of clear pricing information means your team may need direct vendor contact to evaluate its value proposition.

What Type of Hotel Should Use MyStay?

• Hotels that want a complete contactless check-in system with automation and upselling capabilities.
• Properties with multiple room types and complex operational needs requiring PMS integration.
• Hotels seeking to reduce front desk costs significantly—up to 85%.
• Urban hotels, boutique hotels, and serviced apartments with high guest volumes.
• Teams prioritizing custom communication workflows, digital payments, and self-service options.

Not ideal if your hotel is a small vacation rental or prefers minimal tech investment.

What Type of Hotel Should Use Vikey?

• Vacation rentals or small properties seeking a simple, smartphone-based access system.
• Hosts who prioritize a quick, straightforward way to provide 24/7 guest entry.
• Hotels or rentals in regions where Vikey’s regional support is strong.
• Businesses aiming to offer a tech-driven, contactless guest experience with minimal setup.

Not ideal if your hotel needs extensive automation, PMS integration, or a broad feature set.

The Bottom Line for Hotels

MyStay Check-in by MyStay offers a comprehensive solution designed for hotels that need automation, integrated guest management, and revenue opportunities. Its extensive features, strong support, and broad regional presence make it the clearer choice for most hotels seeking a scalable, contactless check-in platform.

Vikey, by comparison, is more suited for vacation rentals or small properties that value ease of access via smartphones and do not require complex automation. Its limited features and regional focus mean it’s less appropriate for large or multi-faceted hotel operations.

If your hotel aims to modernize operations, reduce costs, and improve guest satisfaction, MyStay clearly stands out with its proven track record. For smaller, niche operations with minimal automation needs, Vikey might be a simpler, if less comprehensive, alternative.