MyStay vs. Oaky by Plusgrade:
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The Decision

When evaluating upselling software for your hotel, the core question is which platform better aligns with your operational needs and growth ambitions. Both MyStay by MyStay and Oaky by Plusgrade aim to boost revenue through guest engagement, yet they differ significantly in features, scale, and recent user feedback. Your choice hinges on your hotel’s size, segment, and the level of automation or personalization you require.

MyStay offers a comprehensive, integrated guest communication and contactless check-in platform with robust features for small to mid-sized hotels, primarily in Europe and North America. Oaky, meanwhile, excels in dynamic upselling and automation, with a broader global presence and a larger, more recent review base. Which platform will serve your hotel best?

Is MyStay or Oaky Better for Hotels?

Both platforms focus on increasing revenue via pre-arrival, in-stay, and post-stay guest engagement, but their strengths and user bases reveal their different approaches. MyStay emphasizes seamless communication, digital marketing, and contactless check-in, making it ideal for hotels prioritizing guest experience and operational simplicity. Oaky specializes in targeted upselling, automation, and personalization, often chosen by larger chains or hotels seeking aggressive revenue growth.

MyStay’s recent reviews indicate strong satisfaction with its integration and digital solutions, but with zero recent reviews, confidence in ongoing support and development is somewhat limited. Oaky, with 7 new reviews over the past six months and a higher average score, demonstrates active improvements and stronger user engagement. Given the data, Oaky’s recent momentum makes it the more compelling choice for hotels focused on upselling.

MyStay vs Oaky: Which Should Your Hotel Choose?

If your hotel is a boutique property, resort, or serviced apartment seeking a unified platform for communication, online check-in, and guest engagement, MyStay is a suitable pick. Its features like digital marketing, guest Web, and contactless solutions are tailored for small-to-medium properties looking for value in simplicity.

Conversely, if you operate a larger hotel chain, luxury hotel, or property with a focus on maximizing ancillary revenue through targeted, automated upselling, Oaky provides more advanced segmentation, dynamic pricing, and extensive integrations. Its proven track record of revenue uplift and recent positive reviews make it the safer choice for revenue-driven properties.

Is MyStay or Oaky Easier to Use?

MyStay maintains high ratings for ease of use, with a 4.85/5 score and a solid onboarding rating of 4.66/5. Reviewers highlight its intuitive interface, straightforward setup, and minimal staff training requirements, especially for properties familiar with PMS systems.

Oaky also scores highly for usability at 4.84/5, with a slightly higher onboarding rating of 4.74/5. Its interface is considered user-friendly, and hotels find its automation features accessible once familiarized, though initial setup of integrations can be complex.

Edge: MyStay.

Which Has Better Features: MyStay or Oaky?

MyStay offers 8 shared features plus one unique feature, Digital Acceptance & Payment Capture, facilitating online check-in, integrated communication, and guest promotion. It emphasizes contactless check-in/out, guest messaging, and a smart catalog for upselling.

Oaky provides 8 shared features but surpasses MyStay with 4 exclusive ones: Dynamic Upgrade Pricing, Automated Fulfillment Task Routing, Type 2 SOC 2 Data Security Certification, and a Multi-Property Dashboard. These features enable advanced segmentation, automated workflows, and enhanced data security, making it more suitable for larger, tech-savvy hotels.

Overall, Oaky’s broader feature set and specialization in dynamic, automated upselling give it an edge.

Edge: Oaky.

Which Has Better Customer Support: MyStay or Oaky?

Both platforms enjoy excellent reputations for support, with MyStay rated 4.85/5 and Oaky at 4.87/5. Reviewers praise MyStay’s support team for their cooperation and proactive communication, often citing quick response times and helpfulness.

Oaky’s customer support is similarly rated highly, with reviewers emphasizing its responsiveness and deep product knowledge. Notably, recent reviews mention ongoing support during complex integrations and troubleshooting, reinforcing its commitment.

Edge: Oaky.

Which Has More Integrations: MyStay or Oaky?

MyStay connects with 30 verified partners, including major PMS and channel managers like Clock, WuBook, and eRevMax, primarily in Europe and North America. Its integrations support core hotel operations but are somewhat limited compared to Oaky.

Oaky boasts 54 verified integrations, covering PMS, channel managers, and other hotel tech solutions worldwide, including popular systems like Hotelkit, Sirvoy, Lighthouse, and Olery. Its extensive partner network allows for broader deployment and easier integration into existing tech stacks.

Edge: Oaky.

Which Do Hoteliers Rate Higher: MyStay or Oaky?

Oaky’s strongest reviews come from independent and branded hotels, especially in luxury and boutique segments, with many recent reviews highlighting increased revenue and automation benefits. Its 4.97/5 rating from branded hotels and 5/5 from luxury properties indicate high satisfaction.

MyStay’s ratings are solid at 4.82/5, mainly from small and mid-sized properties across Europe and North America, with reviews praising simplicity and integration. However, the lack of recent reviews diminishes current confidence.

Given the volume and recency, Oaky’s ratings are more indicative of ongoing performance.

Edge: Oaky.

How Much Do MyStay and Oaky Cost?

MyStay charges a flat base fee of $400, with no freemium options, monthly subscriptions, or implementation fees. Pricing appears straightforward but may be less flexible for smaller hotels.

Oaky’s base price is $300, also without freemium or setup fees, offering a slightly lower entry point. Detailed tiered pricing isn’t publicly available, but its broader features and integrations suggest higher value for larger hotels.

Both are cost-effective, but Oaky’s lower starting price and feature set offer better value for revenue-focused properties.

What Type of Hotel Should Use MyStay?

• Hotels that prioritize guest communication, digital marketing, and seamless contactless check-in/out.
• Properties with a focus on small to medium-sized operations that need a consolidated platform.
• Hotels seeking a simple, integrated guest experience solution with basic upselling capabilities.
• Teams that value high support and ease of onboarding.

Not ideal if you require extensive upselling automation, dynamic pricing, or a large integration network.

What Type of Hotel Should Use Oaky?

• Hotels that aim to maximize ancillary revenue via automated, personalized upselling.
• Larger chains or properties with complex segmentation and dynamic pricing needs.
• Hotels seeking extensive PMS and tech integrations across multiple locations.
• Teams comfortable with implementing sophisticated workflows to boost revenue.

Not ideal if your property is small or if your primary focus is guest communication rather than upselling.

The Bottom Line for Hotels

MyStay is a reliable, easy-to-use platform ideal for small to mid-sized hotels emphasizing guest communication and contactless check-in. Its recent review activity and feature set suggest it’s well-suited for properties prioritizing operational simplicity and basic upselling.

Oaky, with its broader integrations, advanced segmentation, and recent positive reviews, is better suited for hotels or chains seeking aggressive revenue growth through personalized, automated upselling. Its feature-rich approach and global presence make it a strong choice for larger properties or those with complex tech ecosystems.

If your hotel’s focus is on guest engagement and operational ease, MyStay is a solid choice. For revenue maximization via sophisticated upselling, Oaky is the recommended platform.