MyStay vs. ROOMDEX:
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The Decision

Choosing between MyStay by MyStay and ROOMDEX by ROOMDEX hinges on your hotel's specific needs for upselling and guest engagement. Both platforms aim to boost revenue through automation, but they address different operational priorities. While MyStay offers a broad communication and service promotion suite, ROOMDEX specializes in automated upselling and room upgrades. Which solution aligns better with your hotel’s core revenue strategies?

Both products are designed to streamline guest interactions and increase ancillary revenue, yet their approaches differ. MyStay emphasizes contactless check-in/check-out, personalized messaging, and guest-centric marketing, whereas ROOMDEX focuses solely on revenue-enhancing automation for upgrades. Can your hotel afford to prioritize one over the other?

Is MyStay or ROOMDEX Better for Hotels?

MyStay and ROOMDEX both aim to increase hotel revenue but do so through different mechanisms. MyStay provides a comprehensive platform for pre-stay, during-stay, and post-stay guest communication, with strong features like digital upselling, contactless check-in, and guest preferences management. It integrates with PMS systems and offers ancillary product merchandising, making it suitable for hotels focused on improving guest experience and operational efficiency.

ROOMDEX, on the other hand, concentrates exclusively on automated upselling, room upgrades, and ancillary offers. With a focus on dynamic pricing and minimal manual effort, it is ideal for hotels seeking quick ROI on revenue enhancement without extensive guest communication management. It excels in environments with high transaction volumes and inventory control needs.

Both products have their strengths, but your choice depends on whether your priority is a full guest engagement platform (MyStay) or a specialized upselling solution (ROOMDEX). Do you want a broad communication tool or a targeted revenue booster?

MyStay vs ROOMDEX: Which Should Your Hotel Choose?

If your hotel needs a platform that handles guest communication, online check-in/check-out, and ancillary service promotion, go with MyStay. Its broad feature set, including digital marketing and PMS integration, makes it suitable for properties that want to enhance guest satisfaction while increasing revenue from multiple channels.

If your focus is solely on boosting revenue through automated room upgrades, late check-outs, or early arrivals, ROOMDEX is the better fit. Its ease of use, rapid ROI, and effective automation make it ideal for hotels that want to generate incremental revenue with minimal manual effort.

In essence, choose MyStay if you value a guest-centric approach encompassing communication and service promotion; pick ROOMDEX if your main goal is automated revenue maximization from upgrades and inventory management.

Is MyStay or ROOMDEX Easier to Use?

MyStay boasts an ease-of-use rating of 4.85/5 and is praised for its intuitive interface, quick setup, and positive staff onboarding experiences. Users highlight its seamless PMS integration and straightforward automation of communication and upselling, with reviews emphasizing its versatility and comprehensive nature.

ROOMDEX scores slightly lower in ease of use at 4.78/5 but is still considered simple to implement, especially by early adopters. Its automation focus translates into a streamlined setup process, with users noting minimal manual input once running.

Edge: MyStay.

Which Has Better Features: MyStay or ROOMDEX?

MyStay offers 7 shared features with ROOMDEX, plus 2 features unique to itself, including Ancillary Product Merchandising and Digital Acceptance & Payment Capture. These enable a broader range of guest services and transactional capabilities, enhancing overall guest experience and revenue streams.

ROOMDEX provides 1 unique feature: Dynamic Upgrade Pricing, facilitating real-time, personalized upselling offers based on demand and inventory. While its feature set is narrower, it excels in automated revenue generation through dynamic price adjustments.

Given the broader feature set, MyStay edges ahead for hotels seeking an all-in-one guest engagement solution, while ROOMDEX remains a leader for dynamic, automated upselling.

Edge: MyStay.

Which Has Better Customer Support: MyStay or ROOMDEX?

Both platforms enjoy high support ratings—MyStay at 4.85/5 and ROOMDEX at 4.8/5—indicating strong customer satisfaction. Users of MyStay frequently mention attentive support teams that collaborate on custom features and improvements, with some noting their proactive communication during onboarding.

ROOMDEX's support team is praised for responsiveness and ongoing enhancements, though some users wish for more advanced reporting tools. Nonetheless, both platforms provide reliable assistance and onboarding.

Edge: MyStay.

Which Has More Integrations: MyStay or ROOMDEX?

MyStay boasts 30 verified partners, including major PMS and channel management systems like Oracle Hospitality, Mews, and Noovy. Its extensive integration network provides flexibility for hotels with complex tech stacks.

ROOMDEX has 8 verified partners, including popular systems like Stayntouch and Maestro PMS. While fewer in number, the shared integrations with MyStay cover key platforms for many hotels.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or ROOMDEX?

MyStay has a slightly lower overall rating (4.82/5) but more recent reviews, with 41 reviews and a 96% likelihood to recommend. Hoteliers praise its comprehensive features, seamless PMS integration, and excellent support, especially in contactless check-in and upselling.

ROOMDEX scores 4.86/5 with 37 reviews, mainly highlighting its ease of use, quick ROI, and automation benefits. Given the recent rating activity, ROOMDEX's higher score and similar ratings suggest strong satisfaction.

Edge: ROOMDEX.

How Much Do MyStay and ROOMDEX Cost?

MyStay charges a fixed base price of $400 per month with no free tier, implementation fees, or trial options. Pricing details for ROOMDEX are not publicly disclosed; it likely operates on a customized quote basis, common in this segment.

Your decision here depends on whether you prefer predictable monthly costs (MyStay) or a tailored quote based on your hotel’s size and needs (ROOMDEX).

What Type of Hotel Should Use MyStay?

• Hotels that want a full-service guest communication and engagement platform.
• Properties focusing on contactless check-in/out and QR code-based services.
• Hotels seeking to promote third-party amenities alongside their own offerings.
• Hotels aiming to increase ancillary revenue through digital catalogs.
• Teams that prioritize guest personalization and automation.

Not ideal if your hotel solely needs dynamic room upgrade automation without the broader engagement features.

What Type of Hotel Should Use ROOMDEX?

• Hotels aiming to maximize incremental revenue through automated upgrades.
• Properties with a high volume of reservations and inventory management needs.
• Hotels focused on quick ROI and minimal manual effort for revenue generation.
• Hotels that want to reduce labor costs associated with upselling.
• Properties seeking dynamic, personalized upgrade offers based on demand.

Not ideal if your hotel needs comprehensive guest communication or contactless check-in features.

ROOMDEX vs MyStay: The Bottom Line for Hotels

The core difference lies in their focus: MyStay is a broad communication and guest service platform, while ROOMDEX specializes exclusively in automated upselling. If your hotel prioritizes guest engagement, personalized marketing, and contactless operations, MyStay is the superior choice due to its extensive feature set and integration options.

For hotels primarily seeking to boost revenue through room upgrades, early arrivals, and late departures with minimal effort, ROOMDEX offers rapid ROI and a simplified, automation-driven approach. Its strengths lie in high-margin revenue generation with less need for extensive guest communication.

In conclusion, choose MyStay if you want a full guest experience platform that increases engagement and promotes services. Opt for ROOMDEX if your primary goal is hassle-free, automated revenue from upgrades and inventory optimization. Both are valuable, but your hotel’s specific operational needs will determine the better fit.