NewBook All-in-1 HMS vs. ThinkReservations All-in-1 HMS:
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The Decision

Choosing the right hotel management software can significantly impact your operational efficiency and guest experience. Both NewBook All-in-1 HMS and ThinkReservations All-in-1 HMS aim to streamline management, increase bookings, and enhance guest engagement, but they approach these goals differently. Your decision hinges on your property type, regional presence, and feature needs. Which platform better aligns with your hotel's specific needs?

Is NewBook All-in-1 HMS or ThinkReservations All-in-1 HMS Better for Hotels?

Both products serve as comprehensive management solutions but target different segments and regions. NewBook, a cloud-based platform from Australia, emphasizes ease of use and broad international coverage, especially appealing to motels and RV parks. ThinkReservations, primarily North American-focused, offers a feature-rich system with extensive integrations aimed at inns, bed & breakfasts, and boutique hotels. Do you prioritize global reach or deep feature sets?

NewBook is praised for its simplicity and dedicated support, making it suitable when operational ease is paramount. ThinkReservations provides a broader suite of features, like channel management and revenue tools, which can benefit properties aiming for scale. Which of these priorities aligns with your property’s growth plans?

NewBook’s recent reviews show 0 in the last six months, indicating limited recent feedback, whereas ThinkReservations has 8 recent reviews, providing more current insights. This recent activity makes ThinkReservations the stronger choice for up-to-date support and feature validation. Are you comfortable with less current feedback, or do you prefer proven, recent performance data?

NewBook All-in-1 HMS vs ThinkReservations All-in-1 HMS: Which Should Your Hotel Choose?

If your hotel operates in Australia, NewBook’s understanding of local requirements, along with its ease of use, makes it an ideal choice. It’s well-suited for motels and RV parks that need straightforward, cloud-based management with good support. Conversely, if your property is in North America and you need extensive integrations—like channel managers, PMS, booking engines, and guest messaging—ThinkReservations offers a more comprehensive, feature-rich system.

For small boutique hotels or inns seeking an intuitive platform with excellent customer support, ThinkReservations' 312 reviews and near-perfect ratings (4.88/5 overall) make it a clear pick. If operational simplicity, regional focus, and reputation matter most, NewBook’s Australian roots and support quality could be advantageous.

Your choice depends on whether you value localized, user-friendly management (NewBook) or a feature-packed, highly integrative platform (ThinkReservations). Which aligns better with your property’s strategic goals?

Is NewBook All-in-1 HMS or ThinkReservations All-in-1 HMS Easier to Use?

Both platforms rate highly for ease of use, with NewBook scoring 4.67/5 and ThinkReservations slightly edging ahead at 4.8/5. NewBook’s interface is described as intuitive and quick to learn, with onboarding rated 4.67/5, supported by positive reviews highlighting support staff’s helpfulness. ThinkReservations’ user experience is similarly praised, with a slightly higher usability score and detailed feedback emphasizing its straightforward design and accessible onboarding.

Recent reviews reinforce that both systems are designed for simplicity, even for non-tech-savvy staff. However, ThinkReservations’ broader feature set might introduce complexity for some users. Edge: ThinkReservations.

Which Has Better Features: NewBook All-in-1 HMS or ThinkReservations All-in-1 HMS?

ThinkReservations offers 43 unique features, including a channel manager, property management system, booking engine, guest messaging, automated night audits, revenue management, and more—features that NewBook does not provide. NewBook primarily offers core management functions, emphasizing its cloud-based, easy-to-use approach without the extensive add-ons.

If your hotel requires advanced features like multi-channel distribution, digital registration, automated reminders, or revenue management, ThinkReservations’ extensive feature library will better serve your needs. For straightforward operations and simple management, NewBook’s minimal feature set might suffice. Edge: ThinkReservations.

Which Has Better Customer Support: NewBook All-in-1 HMS or ThinkReservations All-in-1 HMS?

NewBook’s customer support scores a perfect 5/5, with reviews highlighting its dedicated, helpful support team and consistent updates. Users appreciate how NewBook’s Australian-based team responds promptly and provides solutions tailored to operational needs, especially in rural or remote properties.

ThinkReservations also enjoys high support ratings (4.79/5), with reviewers describing its team as accessible, patient, and knowledgeable. Some feedback indicates occasional delays, but overall, support remains strong. Given the review volume, support consistency appears slightly more proven for ThinkReservations. Edge: NewBook.

Which Do Hoteliers Rate Higher: NewBook or ThinkReservations?

ThinkReservations has amassed 312 reviews in the last six months, with an average rating of 4.88/5, and a very high likelihood to recommend (97%). The platform receives positive feedback across all property types, especially inns, B&Bs, and boutique hotels, for its comprehensive features and ease of use.

NewBook, with only 3 reviews, has a 0/5 overall rating, indicating very limited recent feedback. This scarcity makes it difficult to validate current performance or user satisfaction. Therefore, ThinkReservations’ recent review activity and high ratings make it the stronger choice by a significant margin.

Edge: ThinkReservations.

How Much Do NewBook and ThinkReservations Cost?

NewBook does not publicly disclose pricing, which suggests custom quotes based on property size and needs. ThinkReservations charges a flat $1,100 monthly fee, with no free tier or trial, making its cost transparent but potentially high for small properties.

The lack of clear pricing for NewBook requires direct inquiry, but its pricing model might be more flexible for larger portfolios or properties with specific needs. ThinkReservations’ straightforward fee suits properties comfortable with a fixed, predictable expense. Which pricing approach aligns with your budget?

What Type of Hotel Should Use NewBook?

• Hotels operating primarily in Australia or regions where NewBook has local support.
• Motels and RV parks needing a simple, cloud-based management system.
• Properties that prioritize ease of use and support over extensive integrations.
• Small to mid-sized properties wanting a straightforward booking platform.

Not ideal if you require extensive integrations, advanced revenue tools, or operate outside NewBook’s regional focus. Also, if you prefer transparent pricing, the lack of published quotes may be a concern.

What Type of Hotel Should Use ThinkReservations?

• Inns, B&Bs, boutique hotels, and small resorts seeking extensive features.
• Properties in North America wanting a robust channel manager, PMS, and guest communication tools.
• Teams that value automation, revenue management, and detailed reporting.
• Hotels aiming for growth through upselling, targeted marketing, and online distribution.

Not ideal if your property is large-scale and needs enterprise-level solutions or global reach outside North America. Also, if you prefer a low-cost, minimal-feature system, ThinkReservations’ pricing may be prohibitive.

The Bottom Line for Hotels

NewBook offers a simple, localized management solution with excellent support, making it best for motels and RV parks in Australia and nearby regions. Its limited recent reviews suggest it’s less proven for current performance but remains suitable for properties prioritizing ease of use over extensive features.

ThinkReservations provides a comprehensive, feature-rich platform backed by a large volume of recent reviews and high ratings. It excels in North America for inns, B&Bs, and boutique hotels seeking automation, integrations, and revenue tools.

If your hotel needs a broad set of features, detailed reporting, and seamless OTA management, choosing ThinkReservations makes sense. For smaller, regionally focused properties that value simplicity and support, NewBook is a solid choice.

In summary: For most properties, especially in North America, ThinkReservations stands out as the more reliable, feature-packed option. If regional support and ease of use are critical, and your property operates in Australia or nearby, NewBook could be the right fit.