NewBook (PMS) vs. roommaster PMS:
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The Decision

Choosing the right Property Management System (PMS) is critical for your hotel's operational efficiency and guest experience. Both NewBook and roommaster aim to streamline your daily tasks, but they diverge in features, support, and user experience. Your decision hinges on your specific needs—are you after a highly rated, user-friendly platform with recent reviews and more customer support, or do you require extensive integrations and advanced management features?

With NewBook boasting a higher overall rating, more recent reviews, and a 96% likelihood of recommendation, it currently holds a stronger position. But is it the better fit for your hotel? Let's compare both systems in detail.

Is NewBook or roommaster Better for Hotels?

NewBook and roommaster both serve as central hubs for managing hotel operations, reservations, and guest interactions. NewBook is designed for a broad range of accommodations, including motels, inns, and resorts, emphasizing ease of use, customization, and online booking management. roommaster, on the other hand, is more established in larger hotel chains and resorts, offering extensive features like integrated channel management, revenue optimization, and detailed reporting.

While NewBook provides a straightforward platform suitable for small to mid-sized properties, roommaster's depth of features caters well to larger, multi-property hotels requiring complex management tools. Given the recent surge in reviews for roommaster and its higher user ratings, the question becomes: which system aligns more closely with your property's scale and complexity?

NewBook vs roommaster: Which Should Your Hotel Choose?

If your hotel needs a simple, intuitive PMS with excellent customer support and recent positive reviews, NewBook is your best option. It’s well-suited for boutique hotels, inns, and properties prioritizing online bookings and guest communication. Conversely, if your hotel operates across multiple locations, requires detailed financial reporting, or plans to scale significantly, roommaster’s extensive integrations, revenue management, and reporting modules make it the more suitable choice.

Hotels focusing on guest experience, ease of staff onboarding, and quick deployment should lean toward NewBook. Larger, multi-property hotels with complex operational needs and a desire for deep data insights will benefit more from roommaster’s comprehensive features.

Is NewBook or roommaster Easier to Use?

Based on user ratings, NewBook scores 4.69/5 for ease of use with 16 reviews, indicating a highly user-friendly interface and smooth onboarding process. Its intuitive design and customizable dashboards help staff adapt quickly, minimizing training time. Recent reviews praise its straightforward navigation and customer support, with one user emphasizing how it simplifies guest check-ins and bookings.

roommaster, with a 4.22/5 rating from 83 reviews, is still easy to operate but slightly less so due to its extensive feature set and more complex interface. Users appreciate its quick support and ease of training for small teams but note that its learning curve can be steeper, especially for larger, multi-property setups.

Edge: NewBook.

Which Has Better Features: NewBook or roommaster?

NewBook offers 7 features unique to its platform, including guest CRM, guest profiles, a spa & wellness module, multi-currency, multi-lingual support, on-premise deployment, and ancillary revenue tracking. These features cater well to boutique and smaller properties looking for personalized guest engagement and flexible currency options.

roommaster boasts 37 features exclusive to its platform, including EPoS, channel management, booking engine, revenue management, guest feedback, housekeeping, gift vouchers, pricing intelligence, group booking engine, real-time reporting, shift planning, and more. Its extensive feature set is ideal for large hotels needing integrated operations, revenue optimization, and detailed reporting.

Edge: roommaster.

Which Has Better Customer Support: NewBook or roommaster?

NewBook’s customer support scores a perfect 5/5 with recent reviews praising prompt, knowledgeable assistance and dedicated support teams. Users frequently mention how support staff help maximize the platform’s potential, contributing to smoother operations and faster problem resolution.

roommaster’s customer support, rated 4.25/5 from 83 reviews, receives mixed feedback. Some users appreciate quick responses and helpful support, while others note inconsistent assistance and difficulty reaching help over the phone. It’s clear NewBook maintains a slight edge here.

Edge: NewBook.

Which Has More Integrations: NewBook or roommaster?

roommaster excels with 56 verified integrations, including major partners like Sage, GuestCentric, Otelier, and Cendyn. It also shares key integrations with NewBook, such as SiteMinder and Revinate, but offers a broader ecosystem of partners, especially in channel management, marketing, and POS systems.

NewBook provides 16 verified integrations, including TripAdvisor, PriceLabs, and ChargeAutomation, focusing on online booking, reputation management, and revenue tools. Its smaller but targeted partner list suits properties seeking specific integrations without extensive complexity.

Edge: roommaster.

Which Do Hoteliers Rate Higher: NewBook or roommaster?

NewBook’s recent reviews, from only 16, give it an impressive 4.75/5 rating, with hoteliers highlighting its simplicity, customization, and excellent support. Customers in boutique and small hotel segments particularly praise its ease of use and impact on guest experience.

roommaster, with 83 reviews and a 4.33/5 rating, is favored by larger properties, especially in North and South America. Users commend its operational efficiency, detailed reporting, and multi-property management, although some mention support inconsistencies.

Edge: NewBook.

How Much Do NewBook and roommaster Cost?

NewBook’s pricing starts at $1,000 per month, with no mention of implementation fees or flexible plans. This premium reflects its focus on small to mid-sized properties seeking a straightforward, all-in-one platform.

roommaster charges a lower base price of $500, with no additional fees or trial period. Its pricing structure makes it appealing for larger hotels and chains that require extensive features and integrations but want to control costs.

What Type of Hotel Should Use NewBook?

• Hotels that prioritize online bookings, guest communication, and ease of use.
• Small to mid-sized properties seeking quick deployment and strong customer support.
• Boutique hotels, inns, RV parks, and resorts.
• Teams that value customization and integrated marketing tools.
• Not ideal if your hotel needs extensive revenue management, advanced POS, or multi-property management.

What Type of Hotel Should Use roommaster?

• Larger hotels and chains managing multiple properties.
• Hotels requiring deep reporting, revenue optimization, and comprehensive integrations.
• Properties with complex operations needing custom workflows and group booking features.
• Hotels focused on operational automation, real-time analytics, and centralized data.
• Not ideal if your hotel is small, with simple operational needs, or limited staff resources.

roommaster vs NewBook: The Bottom Line for Hotels

The core difference lies in scope: NewBook offers an intuitive, guest-focused PMS perfect for smaller properties and boutique hotels, while roommaster provides a broader, more customizable platform suited for extensive hotel operations.

Choose NewBook if you value ease of use, recent positive reviews, excellent support, and a platform tailored for smaller properties. Opt for roommaster if your hotel demands advanced management features, integrations, and detailed analytics for multiple locations.

If your hotel is small-to-mid-sized with a focus on guest communication and online bookings, NewBook is the smarter pick. For larger hotels or chains needing full operational control and extensive integrations, roommaster is the better fit.

In summary: For better recent reviews, higher ratings, and more support, NewBook currently leads. But if your hotel requires sophisticated management tools and integrations, roommaster’s extensive feature set makes it the more appropriate choice.

Note: This comparison is based on the latest available reviews, feature data, and pricing info as of October 2023.