OpenHotel PMS vs. WavePM:
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The Decision

Choosing the right property management system (PMS) for your hotel depends on your specific needs, size, and operational priorities. OpenHotel PMS and WavePM both aim to streamline property management, but they serve distinctly different hotel segments and offer varied features. Your decision hinges on which product better aligns with your property's complexity, regional presence, and integration requirements.

OpenHotel is a mature, widely reviewed PMS offering extensive features and proven reliability, especially suited for small to medium hotels. WavePM, on the other hand, is less established in the hotel industry, with a focus on AI-driven property management tools. Which product truly matches your hotel’s operational scale and future growth plans?

Is OpenHotel or WavePM Better for Hotels?

OpenHotel provides a comprehensive suite tailored for diverse hotel types, including inns, resorts, and budget properties, with 57 reviews and a recent review count of zero. Its robust feature set includes a channel manager, revenue management, booking engine, and integrated payment processing, designed to cover all core aspects of hotel operations. WavePM is primarily targeting the motel segment with a single review and no recent feedback, making its real-world hotel application less proven.

While OpenHotel scores a high 4.81/5 overall and a 4.71/5 for ease of use, WavePM’s support is rated at 5/5 with a smaller, less recent review base. OpenHotel’s extensive regional presence in North America and Europe makes it more suitable for hotels aiming for broader market access. WavePM’s minimal review data and limited regional footprint suggest less confidence in its hotel-specific capabilities.

Are you prioritizing a well-tested, feature-rich system with proven hotel support, or are you considering a newer platform with AI-enhanced management tools? The choice largely depends on your hotel’s scale and geographical focus.

OpenHotel vs WavePM: Which Should Your Hotel Choose?

If your hotel needs a full-featured PMS that integrates channel management, yield optimization, and guest communication, OpenHotel is the clear option. It’s better suited for properties that value a comprehensive, proven platform with a large user base and extensive integration options.

Conversely, if your hotel operates in a niche, such as motels, and you want a system with advanced AI capabilities for tenant and expense management, WavePM could appeal, though its hotel-specific features are unproven. Hotels seeking regional expansion or a reliable, established system should lean towards OpenHotel, while those experimenting with AI-driven tools might consider WavePM, despite limited hotel reviews.

In summary, for most hotels, especially those in North America or Europe looking for a broad feature set and proven reliability, OpenHotel is the safer choice. WavePM might be attractive for tech-savvy operators with a focus on AI functionalities and minimalist hotel operations, but it lacks the market presence to support larger or more complex properties confidently.

Is OpenHotel or WavePM Easier to Use?

OpenHotel boasts an impressive 4.71/5 ease-of-use rating from 57 reviews, indicating a user interface that most hoteliers find accessible and straightforward. Its onboarding process is rated at 4.61/5, with users praising the support team for their responsiveness and clarity. Many reviews highlight how intuitive the system is, especially for small to medium properties, and how it simplifies complex tasks like group bookings and rate management.

WavePM claims a perfect 5/5 rating for ease of use, but this is based on only one review, which limits the reliability of this score. With no recent reviews or widespread user feedback, it’s unclear whether WavePM’s interface truly matches its support ratings. The lack of larger user feedback suggests the system’s usability may still be untested at scale.

Edge: OpenHotel.

Which Has Better Features: OpenHotel or WavePM?

OpenHotel offers 23 features that are specific to hotel operations, including a channel manager, revenue management, booking engine, integrated payments, housekeeper modules, multi-lingual support, and digital registration. It also provides customizable rates, guest profiles, and automated night audits, making it a one-stop platform for hotel management.

WavePM, by contrast, offers no hotel-specific features but emphasizes AI-driven tools for property and tenant management. Its core strengths lie in automating lease management, expense tracking, and tenant communication—features more suited to property managers than to hoteliers.

Given the extensive feature set and hotel-centric tools, OpenHotel holds a clear advantage for hotels seeking a comprehensive PMS. Edge: OpenHotel.

Which Has Better Customer Support: OpenHotel or WavePM?

OpenHotel’s support rating stands at 4.82/5 across 57 reviews, with hoteliers valuing the personalized, responsive service. Many reviewers mention the helpfulness of support staff, especially during system transitions and emergencies, which contributes to smoother daily operations.

WavePM’s support is rated at 4/5 based on limited feedback, with no detailed reviews available. Its smaller user base and lack of recent reviews make it difficult to assess the quality of ongoing support. Given OpenHotel’s well-documented customer service, it offers more confidence for hotels needing dependable help.

Edge: OpenHotel.

Which Has More Integrations: OpenHotel or WavePM?

OpenHotel integrates with 12 verified partners, including major channel managers, OTAs, and ancillary service providers like SiteMinder, RateGain, and OpenKey. These integrations help streamline operations and reduce manual input.

WavePM has no verified integrations listed, which raises concerns about its ability to connect with third-party tools critical for hotel operations. Without a strong integration ecosystem, managing multiple systems becomes more cumbersome.

Edge: OpenHotel.

Which Do Hoteliers Rate Higher: OpenHotel or WavePM?

OpenHotel’s reviews are overwhelmingly positive, with an overall score of 4.81/5 and a recent review count of zero. Hotels of various sizes and segments, especially those in North America and Europe, rate it highly for usability, features, and support.

WavePM, with only one review, cannot be reliably compared in terms of ratings. Its limited feedback and small user base do not provide enough data to determine overall hotel satisfaction.

Considering review recency and volume, OpenHotel is clearly the higher-rated product. Edge: OpenHotel.

How Much Do OpenHotel and WavePM Cost?

Both products do not publicly disclose detailed pricing models, but OpenHotel's pricing is typically structured as a flat monthly fee without implementation or per-booking charges. WavePM also does not specify pricing but appears to be more focused on AI and property management tools that might be included in subscription packages.

Since actual costs are unavailable, your hotel will need to contact sales for tailored quotes. Given OpenHotel’s transparent approach and proven value, it remains the more predictable investment.

What Type of Hotel Should Use OpenHotel?

• Hotels that need an all-in-one property management solution, especially small to medium-sized properties.
• Teams seeking extensive integrations with OTAs, channel managers, and guest communication tools.
• Hotels that operate in North America or Europe, aiming for regional support and compliance.
• Properties wanting a system with a proven track record and high customer satisfaction ratings.
• Hotels looking for a scalable platform to support future growth.

Not ideal if:

• Your property is a niche motel or primarily tenant-focused.
• You prefer a system with minimal features or are exploring AI-driven management.
• Your hotel is very small or operates in a region not well-supported by OpenHotel.

What Type of Hotel Should Use WavePM?

• Niche property managers, such as motels, that prioritize lease and expense management over traditional hotel functions.
• Teams that want to integrate AI recommendations and tenant communication into their property management.
• Operators seeking a modern, tech-driven platform with a focus on automation.
• Hotels or properties in regions where WavePM’s presence or support is available, though currently limited.

Not ideal if:

• You need a comprehensive hotel PMS with reservations, channel management, and guest engagement.
• Your hotel requires extensive integrations with third-party tools.
• You seek proven hotel-specific features and large-scale user reviews.

WavePM vs OpenHotel: The Bottom Line for Hotels

OpenHotel offers a mature, feature-rich PMS with proven reliability, extensive integrations, and strong support, making it ideal for hotels seeking a comprehensive management system. Its large review base and recent feedback confirm its standing as a trusted choice for diverse property types across North America and Europe.

WavePM, with its focus on AI and tenant management, appeals more to property managers or niche operators, but its limited hotel-specific features and small review footprint make it less suitable for most hoteliers. Its minimal presence in the hotel industry suggests caution before adopting it as your core PMS.

If your hotel values proven, full-featured management, choose OpenHotel. If your property operates as a motel or tenant-centric facility with a focus on automation, WavePM may be worth exploring—though its hotel-specific capabilities remain untested at scale.