Preno HMS vs. roommaster HMS:
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The Decision

When choosing hotel management software, your team needs a solution that simplifies operations, enhances guest experiences, and integrates seamlessly with existing tools. Preno HMS and roommaster HMS both aim to meet these needs, but they diverge significantly in maturity, features, and user feedback. With more recent reviews and a higher overall rating, roommaster’s larger review base suggests it’s the more widely trusted choice—yet Preno’s ease of use and customer support make it worth considering.

Are you prioritizing a system with proven stability and extensive features, or one that emphasizes simplicity and rapid onboarding?

Is Preno or roommaster Better for Hotels?

Both Preno and roommaster serve as comprehensive hotel management solutions, but they target different hotel types and operational needs. Preno’s cloud-based platform offers a streamlined experience with a focus on booking, billing, and integration with accounting tools like Xero, making it ideal for small to mid-sized properties seeking ease of use. Roommaster, meanwhile, boasts a broad suite of features, including revenue management, guest feedback, and channel management, tailored for larger, multi-property operations.

While Preno’s 58 reviews and recent feedback show high customer satisfaction, roommaster’s 129 reviews—many with recent feedback—indicate broader adoption and a higher overall satisfaction score. Do you need a simple, user-friendly system, or a feature-rich platform capable of managing complex operations?

Preno vs roommaster: Which Should Your Hotel Choose?

If your hotel needs straightforward booking management with easy onboarding, Preno is the better choice. Its intuitive interface, high ease-of-use rating (4.86/5), and quick support response make it ideal for boutique hotels, motels, or properties with limited tech staff. Conversely, if your hotel requires advanced features like revenue management, multi-currency support, or extensive automation, roommaster’s 43 unique features and broader integration options better match those needs.

For small properties prioritizing simplicity and rapid staff training, Preno’s 4.64/5 onboarding rating and 4.69/5 customer support rating make it preferable. Larger or multi-property operators needing comprehensive control and data insights should lean toward roommaster’s extensive feature set and 83.4/100 overall rating. Which operational complexity best matches your hotel’s current needs?

Is Preno or roommaster Easier to Use?

Preno’s interface consistently earns higher ease-of-use ratings (4.86/5) compared to roommaster’s 4.41/5, reflecting a more intuitive layout and smoother onboarding process. Users praise Preno’s simple navigation, quick learning curve, and reliable support, making staff training faster and more straightforward. Roommaster’s interface, although functional and customizable, can be more complex and may require dedicated training, especially for advanced modules.

Recent reviews highlight Preno’s quick adoption by staff and minimal downtime, whereas some roommaster users note stability issues and the need for more tailored onboarding. Edge: Preno.

Which Has Better Features: Preno or roommaster?

Roommaster boasts a far larger feature portfolio, with 43 features exclusive to its platform—including revenue management, guest feedback tools, multi-currency support, and channel management—compared to Preno’s 3 unique capabilities like automated assignments and drag-and-drop tapechart. Preno’s features focus primarily on reservations, billing, and integrations, while roommaster covers a wider array of operational areas.

Recent reviews indicate roommaster’s extensive features provide a more comprehensive control hub, especially valuable for larger or multi-property hotels. Preno’s simplicity suits properties that need core PMS functions without the complexity. Which feature set aligns better with your current operational scope?

Which Has Better Customer Support: Preno or roommaster?

Preno’s customer support consistently scores higher (4.69/5) than roommaster’s 4.34/5, with users citing quick, reliable help and a strong support team. Many users appreciate Preno’s responsiveness and ongoing assistance, which is crucial for small teams needing quick resolutions. Roommaster’s support, while praised for its technical expertise, sometimes faces criticism for slower responses and post-update issues.

Recent reviews reinforce Preno’s reputation for exceptional service, with quotes highlighting its “amazing support” and “responsive team.” Edge: Preno.

Which Has More Integrations: Preno or roommaster?

Roommaster offers a significantly broader range of integrations, with 56 verified partners compared to Preno’s 17. Shared partners include major platforms like TrustYou, SiteMinder, and Revinate, but roommaster’s unique integrations with Sage, Otelier, and GuestRevu expand its connectivity. This extensive integration capacity allows for more tailored workflows for larger hotels or chains.

Recent feedback suggests roommaster’s ability to connect with numerous third-party systems enhances operational flexibility. Preno’s fewer integrations might limit some automation but still covers essential booking and accounting tools. Edge: roommaster.

Which Do Hoteliers Rate Higher: Preno or roommaster?

Roommaster’s overall rating of 4.32/5 exceeds Preno’s 0/5, with most recent reviews favoring roommaster’s reliability and feature depth. Hoteliers in larger or multi-property segments often express higher satisfaction with roommaster, especially for its comprehensive reporting, automation, and integration capabilities.

On the other hand, Preno’s high ease-of-use and customer support ratings reflect strong satisfaction among boutique and budget hotels, though its overall rating is hampered by fewer reviews and no recent feedback. For broader hotel segments and more recent positive reviews, roommaster clearly leads. Edge: roommaster.

How Much Do Preno and roommaster Cost?

Preno’s base price is $600 per month, with no trial or implementation fees, making it straightforward but slightly pricier for smaller budgets. Roommaster’s base fee is $500 per month, also without a trial or setup costs, offering a slightly lower entry point.

Neither solution charges monthly per-room fees, and both are billed monthly without hidden costs. Price-wise, roommaster’s marginally lower fee combined with more features may offer better value for multi-property or larger hotels.

What Type of Hotel Should Use Preno?

• Hotels that prioritize simplicity, speed, and ease of onboarding.
• Teams that want an intuitive interface with minimal training.
• Properties seeking reliable customer support and quick response times.
• Hotels with limited staff or technical expertise.
• Properties that primarily need core PMS functions, booking, and billing.

Not ideal if your hotel requires advanced revenue management, multi-currency support, or extensive automation.

What Type of Hotel Should Use roommaster?

• Hotels managing multiple properties needing centralized control.
• Teams that value extensive automation, detailed reporting, and integrations.
• Properties looking for features like revenue management, guest feedback, and channel management.
• Hotels needing multi-currency or online check-in capabilities.
• Large resorts, chains, or hotels with complex operational needs.

Not ideal if your hotel is small, boutique, or values minimal system complexity.

The Bottom Line for Hotels

In summary, Preno offers a straightforward, easy-to-use PMS backed by excellent support, making it suitable for boutique hotels and small properties seeking quick deployment and core functionalities. Its simplicity, combined with recent reviews and high satisfaction scores, makes it a reliable choice for properties that want minimal fuss and maximum support.

Roommaster, with its broader feature set and more extensive integration options, caters well to larger hotels, multi-property portfolios, or those with complex operations. Its higher overall rating, more recent reviews, and larger user base suggest it’s the more trusted platform for scalable, feature-rich hotel management.

If your hotel values simplicity, fast onboarding, and support, Preno is the clear choice. For comprehensive control, automation, and multi-property management, roommaster holds the advantage.

Final verdict: For most hotels, especially those expecting to grow or needing advanced features, roommaster’s larger review base and recent positive feedback make it the stronger option. However, if ease of use and quick staff training are your priorities, Preno remains highly recommended.