Preno HMS vs. TOTVS:
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The Decision

Choosing between Preno HMS and TOTVS hinges on your hotel’s specific needs, operational scale, and regional presence. Preno offers a cloud-based, hotel-centric management system with proven strengths in ease of use, support, and integrations, while TOTVS’s offering remains undefined in reviews, with no recent data to evaluate its capabilities or customer satisfaction. Given the current review data and feature sets, Preno clearly stands out as the more reliable choice.

Are you ready to pick a solution backed by recent, positive hotelier feedback and a robust feature set?

Is Preno or TOTVS Better for Hotels?

Both Preno and TOTVS aim to streamline hotel operations, but Preno's cloud-based platform is designed specifically for hoteliers, simplifying daily management tasks. TOTVS’s profile is vague, with no recent reviews or clear feature information, making it difficult to assess whether it meets your operational needs. Preno’s comprehensive approach addresses booking, billing, guest management, and channel distribution, whereas TOTVS lacks publicly available details about its functionality or hotel-centric features, raising questions about its suitability.

With Preno’s established reputation and recent reviews, it’s evident that it effectively supports a variety of hotel types. Meanwhile, TOTVS’s absence of recent feedback leaves its effectiveness and hotel-specific relevance uncertain. Are you comfortable choosing a product without recent hotelier validation?

Preno vs TOTVS: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, cloud-based PMS with strong integrations, go with Preno. Its 58 recent reviews, a high NPS score of 9.48, and top-rated ease of use (4.86/5) make it a proven choice for hotels seeking operational simplicity and reliable support.

If you require a solution with extensive regional reach or industry-specific features, TOTVS’s lack of recent reviews and unclear functionality suggest it’s not the better option. Its profile doesn’t offer recent hotel feedback or details on features, making it unsuitable for hotels that prioritize proven, customer-validated tools.

For hotels prioritizing ease of use, customer support, and a rich feature set, Preno remains the clear choice.

Is Preno or TOTVS Easier to Use?

Preno’s intuitive UI scores 4.86 out of 5, reflecting high satisfaction among users who praise its simplicity and quick staff onboarding. Reviewers mention that even staff with limited tech skills find Preno straightforward, which accelerates staff training and daily operations.

Conversely, TOTVS has no publicly available ratings or recent reviews, leaving its usability unverified. The lack of user feedback makes it impossible to assess its interface quality or onboarding experience.

Edge: Preno.

Which Has Better Features: Preno or TOTVS?

Preno offers 29 unique features tailored for hotel management, including a booking engine, channel manager, guest CRM, automated night audit, and native email marketing—all designed to streamline daily operations. These features directly address common hotel needs, from reservations to guest engagement.

In contrast, TOTVS provides no detailed feature list or recent validation, making it impossible to compare functionalities effectively. Its absence of documented hotel-specific features suggests it may lack the depth required for comprehensive hotel management.

Edge: Preno.

Which Has Better Customer Support: Preno or TOTVS?

Preno’s customer support scores 4.69 out of 5, with reviews consistently praising its quick, reliable, and personable service. Hoteliers highlight Preno’s responsiveness and willingness to incorporate user suggestions, which enhances trust and ease of use.

TOTVS has no recent reviews or support ratings available. Without recent feedback, we cannot determine the quality or responsiveness of its customer service.

Edge: Preno.

Which Has More Integrations: Preno or TOTVS?

Preno integrates with 17 verified partners, including popular tools like Xero, Booking.com, SiteMinder, Revinate, and TrustYou, providing a broad ecosystem for hotel operations. These integrations help streamline billing, marketing, reputation management, and distribution.

TOTVS offers no verified integrations or partner data, making it impossible to assess its compatibility with other hotel systems. This lack of integrations could limit its usefulness in a connected hotel environment.

Edge: Preno.

Which Do Hoteliers Rate Higher: Preno or TOTVS?

Preno’s reviews, although limited to 58, are recent and highly positive, with a 95% likelihood to recommend and a 9.48 NPS score. Hotels across various segments, especially boutique and motels, praise its ease of use, support, and features.

TOTVS has no recent reviews or ratings, rendering comparison impossible. The absence of hotel feedback suggests it is untested or unfamiliar among hoteliers.

Edge: Preno.

How Much Do Preno and TOTVS Cost?

Preno’s pricing starts at $600 per month without a freemium or trial option, providing transparent, predictable costs for hotels seeking a straightforward fee structure. Its clear pricing makes budgeting easier.

TOTVS does not publish pricing details or trial information, leaving potential customers uncertain about costs and value. Without transparent pricing, it’s difficult to compare ROI.

Edge: Preno.

What Type of Hotel Should Use Preno?

• Hotels that prioritize ease of use and quick onboarding.
• Boutique hotels looking for a flexible, scalable PMS.
• Hotels needing strong integrations with popular tools like Xero and Channel Managers.
• Properties that want cloud access from anywhere.
• Teams seeking reliable, responsive support.
• Not ideal if your hotel needs highly advanced, customizable reporting or mobile app features not yet fully developed.

What Type of Hotel Should Use TOTVS?

• Hotels in regions where TOTVS has a strong local presence, if any.
• Large hotel chains that require extensive, industry-specific solutions (though no recent validation exists).
• Hotels seeking a proven, hotel-centric management system with recent reviews—since none are available, it's not recommended.
• Teams that are willing to take a risk on unreviewed software without documented hotel-specific features.
• Not ideal if you need transparent pricing, recent hotel reviews, or proven integrations.

The Bottom Line for Hotels

Preno’s core strength lies in its hotel-specific feature set, ease of use, and positive recent reviews, making it a solid choice for properties seeking reliable management software. Its high customer satisfaction and proven integrations ensure it can support your daily operations effectively.

TOTVS remains an unknown quantity in the hotel management space, with no recent hotel reviews, feature list, or support ratings. Without clear evidence of its hotel-specific capabilities, it’s difficult to recommend it confidently.

If you want a management system proven by hotelier feedback, Preno is the clear choice. It offers a comprehensive, user-friendly platform with strong support and integrations, suited for a wide range of hotel types. Opt for TOTVS only if you have specific regional or enterprise needs and are prepared for the uncertainty.

In summary, for most hoteliers evaluating current options, Preno provides the transparency, reliability, and proven results that justify your investment.