ResNexus PMS vs. RoomRaccoon PMS:
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The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operational efficiency and guest experience. Both ResNexus and RoomRaccoon are established options, but their core strengths and limitations diverge significantly. ResNexus excels in its extensive feature set and high-quality support, while RoomRaccoon stands out with its modern interface and superior user reviews.

Your decision hinges on whether you prioritize proven reliability and support or modern usability and recent user satisfaction. Which product aligns best with your hotel’s current needs and growth plans?

Is ResNexus or RoomRaccoon Better for Hotels?

ResNexus, founded in 2004, has a longer market presence and more extensive regional reach, particularly in North America and Europe. It’s designed for a broad spectrum of property types, especially small to medium-sized properties like B&Bs, inns, and resorts, with a focus on automation and guest communication.

RoomRaccoon, launched in 2017, is a newer player with a focus on independent hotels and small operators, particularly in Europe and North America. Its streamlined, all-in-one platform appeals to hotels seeking simplicity, automation, and a modern user experience.

ResNexus boasts a higher overall rating with 186 reviews and a strong NPS score of 9.66/5, whereas RoomRaccoon’s 169 reviews still reflect a solid 4.88/5 rating, albeit with fewer recent reviews. ResNexus’s reputation for customer support and extensive features makes it reliable but potentially more complex.

Are you prioritizing a mature platform with proven support or a newer, user-friendly system with rapid updates?

ResNexus vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, feature-rich PMS with strong support and a proven track record, ResNexus is the clear choice. It offers 16 unique features not found in RoomRaccoon, including digital registration, guest messaging, and on-premise options, making it suitable for properties that value high customization and automation.

Conversely, if your hotel prefers a more intuitive, easy-to-learn platform with excellent recent reviews and a focus on automating daily tasks, RoomRaccoon is preferable. Its all-in-one system simplifies operations for small, independent hotels, helping increase direct bookings and revenue with features like yield management and integrated booking engine.

For larger properties needing advanced customization and extensive integrations, ResNexus’s maturity and support are advantageous. But for small hotels striving for simplicity and automation, RoomRaccoon’s recent user satisfaction makes it more appealing.

Is ResNexus or RoomRaccoon Easier to Use?

ResNexus scores slightly higher in ease of use at 4.72/5 compared to RoomRaccoon’s 4.74/5, but both platforms are highly rated. ResNexus emphasizes a user-friendly interface and offers onboarding support, though some find its initial setup complex due to its extensive feature set.

RoomRaccoon’s interface is praised for its simplicity and intuitive design, especially for users unfamiliar with PMSs. The platform’s onboarding process is smooth, and reviews highlight how quickly staff can learn and operate the system.

Edge: RoomRaccoon.

Which Has Better Features: ResNexus or RoomRaccoon?

ResNexus offers 16 features exclusive to it, such as online 24/7 support, guest SMS messaging, digital registration, and on-premise capabilities. It also supports PCI and GDPR compliance, catering to properties with specific security needs.

RoomRaccoon provides 16 unique features, including guest profiles, integrated CRS, multi-currency support, inventory management, and yield rules. Its features are tailored for dynamic pricing and multi-channel management, ideal for small hotels aiming to maximize revenue.

With 35 shared features, both cover essentials like booking management and reporting, but ResNexus’s broader feature set caters to more complex operations.

Edge: ResNexus, for its wider array of advanced features and compliance options.

Which Has Better Customer Support: ResNexus or RoomRaccoon?

ResNexus’s customer support scores 4.86/5, with reviews emphasizing prompt, knowledgeable help and personal attention. Users frequently mention ResNexus's support as a key reason for their satisfaction, with some noting occasional delays but overall high-quality service.

RoomRaccoon’s support scores 4.53/5, with positive remarks about responsiveness but some complaints about slow responses and support availability during peak times. Recent reviews indicate a need for faster issue resolution.

Edge: ResNexus.

Which Has More Integrations: ResNexus or RoomRaccoon?

RoomRaccoon offers 88 verified integrations, including popular partners like Stripe, TripAdvisor, Airbnb, Expedia, and booking engines, making it highly flexible for small hotels needing multiple connections. Its extensive marketplace allows for custom integrations and plugins.

ResNexus has 17 verified partners, including Triptease, Google, and PriceLabs, with key integrations for OTAs and marketing tools. While it covers essential connections, it’s more limited compared to RoomRaccoon’s ecosystem.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: ResNexus or RoomRaccoon?

RoomRaccoon enjoys higher recent review scores, with a 4.88/5 rating based on 169 reviews, mostly from small hotels and independents. Hoteliers praise its ease of use, automation, and revenue tools.

ResNexus’s overall rating is 0/5, reflecting a lack of recent reviews and negative feedback about its interface and support. Given the more recent positive experiences shared for RoomRaccoon, it has the edge for user satisfaction.

Edge: RoomRaccoon.

How Much Do ResNexus and RoomRaccoon Cost?

ResNexus’s base price is $800 monthly, with no freemium or trial options, reflecting its enterprise-level positioning. Its pricing may be a barrier for smaller hotels seeking budget flexibility.

RoomRaccoon’s base price is $1,000 monthly, also without a trial or freemium plan. Despite the higher cost, its value is justified by its ease of use and recent positive reviews, especially for small properties.

Both platforms require a commitment, with no free tiers or per-room pricing options.

What Type of Hotel Should Use ResNexus?

• Hotels that value extensive automation and customization, including contactless check-in, guest messaging, and on-premise options.
• Properties with complex operations that require advanced reporting and compliance.
• Hotels that prioritize dedicated support and a proven track record.
• Businesses planning to scale and needing robust integrations.
• Not ideal if you need a straightforward, modern interface or lower-cost solution.

ResNexus is suitable for properties seeking a mature, feature-rich PMS with a strong support structure.

What Type of Hotel Should Use RoomRaccoon?

• Small, independent hotels, B&Bs, and boutique properties seeking a simple, all-in-one management platform.
• Hotels focused on increasing direct bookings and revenue through automation.
• Operators who prefer intuitive, fast-to-implement systems with a friendly user experience.
• Hotels looking for a flexible platform with numerous integrations and dynamic pricing.
• Not ideal if you manage multiple large properties requiring advanced enterprise features or extensive customization.

RoomRaccoon is ideal for boutique hotels and small operators aiming for efficiency and revenue growth without complexity.

RoomRaccoon vs ResNexus: The Bottom Line for Hotels

ResNexus is a comprehensive PMS with a long-standing market presence, offering a broad feature set and high-quality support. It’s best suited for hotels with complex needs, compliance requirements, and the resources to handle a more detailed platform.

RoomRaccoon, with its high recent user ratings and ease of use, appeals to small and boutique hotels. It simplifies daily operations, enhances direct bookings, and offers a wide array of integrations, making it a strong choice for independent hoteliers looking to grow.

If your hotel values proven stability and customization, ResNexus is the safer pick. For a modern, quick-to-adopt platform with rave reviews, RoomRaccoon leads the pack.