Revinate (Reputation) vs. Sojern Reputation Manager:
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The Decision

Choosing between Revinate and Sojern Reputation Manager hinges on your hotel’s specific reputation management needs. Both platforms aim to monitor, respond to, and leverage guest feedback, but Revinate’s broader feature set and recent review activity make it the more reliable choice for most hoteliers. Revinate’s extensive reviews and reputation in the industry reflect ongoing product development and customer satisfaction, whereas Sojern’s reviews are limited and outdated, making Revinate the safer, more proven investment.

Revinate offers a comprehensive suite of reputation management tools, while Sojern focuses more narrowly on review responses and guest feedback. As a hotelier, your decision should consider the depth of features, recent user feedback, and your operational priorities. Do you need a deeply integrated, analytics-driven reputation system? Or are you seeking a straightforward review response solution? The answer will guide which platform serves your hotel best.

Is Revinate or Sojern Better for Hotels?

Revinate and Sojern both address online reputation management, but Revinate’s platform is more detailed, with a suite of 42 exclusive features designed for complex reputation and guest data management. Sojern’s platform, by comparison, offers a streamlined approach, primarily focused on review response and guest feedback collection, but with only 33 verified partners and no recent reviews, its ongoing relevance is uncertain.

Revinate’s user base spans luxury, boutique, and branded hotels across multiple regions, with over 116 recent reviews and an overall rating of 4.41/5, signaling consistent performance and user satisfaction. Sojern, on the other hand, has just four reviews, all over a year old, and a perfect customer support score of 5, but with limited recent data. Does your hotel need a comprehensive reputation platform or a simple review response tool? Given the data, Revinate’s offering is more extensive and current.

Revinate vs Sojern: Which Should Your Hotel Choose?

If your hotel seeks a full-scale reputation management platform with advanced analytics, guest profiles, multi-channel review aggregation, and automation, go with Revinate. Its extensive feature set supports large hotel groups and brands looking to deepen guest engagement and improve online reputation through targeted email campaigns, sentiment analysis, and customizable surveys.

If your hotel’s priorities are quick review responses, instant guest feedback collection, and simple reputation monitoring, Sojern may suffice. However, given the limited recent reviews and fewer integrations, it’s better suited for smaller properties or those just starting to manage online reviews actively. For most hotels aiming for comprehensive reputation growth, Revinate offers a more proven, feature-rich solution.

Is Revinate or Sojern Easier to Use?

Both platforms score equally high in ease of use, with 4.5/5 ratings and positive reviews praising their intuitive interfaces. Revinate’s onboarding process is rated 4.3/5, and Sojern’s slightly higher at 4.5/5 reflects straightforward setup and familiar workflows. Hoteliers highlight how both platforms allow quick navigation and minimal training time, making daily reputation tasks manageable.

Despite similar ratings, Revinate’s additional features and complex analytics might require more initial learning. However, recent reviews emphasize that Revinate’s user interface remains accessible even as capabilities grow. Edge: Sojern, for slightly quicker onboarding, though both are equally user-friendly for daily operations.

Which Has Better Features: Revinate or Sojern?

Revinate outshines Sojern with 42 unique features, including alerts & notifications, social review tracking, on-site surveys, sentiment analysis, case management, and API access. These tools enable detailed reputation tracking, targeted marketing, and multi-channel review publishing, making it a versatile choice for large-scale hotel operations.

Sojern offers essential review response and guest feedback features but lacks the depth and customization options found in Revinate. For example, Revinate’s real-time alerts and advanced segmentation capabilities provide a significant advantage for proactive reputation management. Edge: Revinate, thanks to its broader feature set and customization options.

Which Has Better Customer Support: Revinate or Sojern?

Revinate’s customer support scores 3.81/5, with reviews praising their responsiveness and ongoing assistance, yet some mention room for improvement. Conversely, Sojern’s support is rated perfect at 5/5, with reviewers describing their team as proactive and helpful, especially in integrating systems and optimizing campaigns.

Revinate’s support is consistent but sometimes considered slow or needing more specialized help. Sojern’s highly rated support suggests faster issue resolution and more personalized assistance. Edge: Sojern, for superior recent support ratings and customer satisfaction.

Which Has More Integrations: Revinate or Sojern?

Revinate boasts 98 verified partners, including major PMS, CRM, and marketing platforms like Oracle Hospitality, Mews, and Guestline. It also offers extensive integration options for review sites, email marketing, and social media, giving you flexibility to connect with existing systems.

Sojern has 33 verified partners, with key integrations in digital marketing and OTA review platforms like Profitroom, Mirai, and ROIBACK. While this is substantial, Revinate’s larger network of integrations and API capabilities provide a more seamless experience for hotels with complex tech ecosystems. Edge: Revinate.

Which Do Hoteliers Rate Higher: Revinate or Sojern?

Revinate’s overall rating of 4.41/5 is based on 116 reviews, with recent feedback indicating sustained satisfaction across various hotel segments, especially independent, boutique, and resorts. The property ratings are high, with independent hotels averaging 4.44/5 and city center hotels at 5/5. Recent reviews continue to affirm its reliability, with 89% likelihood to recommend.

Sojern, with only four reviews and a 0/5 rating, provides insufficient recent feedback to assert consistent performance. The overwhelmingly positive support experience is promising, but the limited data makes it less trustworthy.

Edge: Revinate, due to its substantial recent review volume and high ratings.

How Much Do Revinate and Sojern Cost?

Revinate charges a base price of $800 per month, with no freemium or trial options available, positioning it as a premium solution. Sojern’s starting price is $400 per month, also without trial options, making it more accessible but potentially less comprehensive.

Pricing reflects the platforms’ feature scope: Revinate’s higher cost includes advanced analytics, automation, and integrations, suitable for larger properties or groups. Sojern’s lower price may appeal to smaller hotels seeking basic reputation management.

What Type of Hotel Should Use Revinate?

• Hotels that want a comprehensive reputation management system with advanced analytics and automation.
• Hotel groups managing multiple properties across regions, requiring centralized data and reporting.
• Properties aiming to integrate guest feedback with targeted marketing campaigns.
• Hotels focused on sentiment analysis and detailed review tracking to improve service.
• Teams that need customizable surveys, real-time alerts, and social media monitoring.

Not ideal if your hotel prefers a simple, single-channel review response system or operates with a tight budget, as Revinate’s extensive features come at a higher cost and complexity.

What Type of Hotel Should Use Sojern?

• Small to mid-sized hotels seeking a straightforward guest feedback platform.
• Hotels primarily interested in quick review responses and monitoring online reputation.
• Properties that prioritize guest satisfaction on OTA platforms and social sharing.
• Hotels with limited or no need for advanced analytics, segmentation, or automation.
• Teams that value highly rated customer support and ease of use over extensive customization.

Not ideal if you require multi-channel analytics, detailed segmentation, or a platform with a large, recent user base.

Revinate vs Sojern: The Bottom Line for Hotels

Revinate stands out as a deeply featured, continuously supported reputation platform trusted by hundreds of hotels worldwide. Its extensive integration network and analytics empower large hotels and chains to proactively manage their online reputation and guest relationships. If your hotel values depth, customization, and ongoing innovation, Revinate is the clear choice.

Sojern Reputation Manager offers a streamlined, easy-to-use solution focused on review responses and guest feedback. It’s best suited for smaller hotels or properties new to reputation management, especially if support and simplicity are top priorities. However, the limited recent reviews and fewer features suggest it’s less suited for hotels seeking growth through reputation insights.

For most hotels prioritizing a proven, feature-rich reputation management system with recent, high-volume reviews, Revinate remains the more dependable and comprehensive option.