RMS vs. Soraso:
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The Decision

Choosing the right property management system (PMS) can make or break your hotel’s operations, guest experience, and revenue. RMS by RMS stands out as a well-established, feature-rich platform trusted by thousands across multiple continents, while Soraso by Smart Finder currently has no ratings or reviews to support its effectiveness. Your decision hinges on whether you prioritize proven reliability and extensive features or are considering newer, unreviewed options.

RMS offers a comprehensive solution with a proven track record, whereas Smart Finder remains an untested player in the hotel PMS space. Do you want a system with a solid reputation backed by hundreds of reviews, or are you willing to take a risk on an unverified newcomer?

Quick Verdict

RMS's superior number of recent reviews, a 4.56/5 overall rating, and a high NPS score of 8.51/5 make it the more reliable choice. Smart Finder, with zero reviews and no market presence, cannot match RMS’s credibility or extensive feature set. For your hotel, RMS is the clear leader and the safer bet.

Is RMS or Soraso Better for Hotels?

Both RMS and Soraso aim to streamline hotel operations through property management, but RMS delivers a mature, deeply integrated platform used globally by over 7,000 businesses. In contrast, Soraso’s offerings are unverified, with no reviews or client feedback available, which raises questions about its stability and effectiveness.

RMS’s broad feature set, including online booking, channel management, payments, and guest CRM, addresses the core needs of most hotels, especially those seeking scalability. Soraso’s lack of publicly available features or proven integrations makes it difficult to assess whether it can handle complex requirements.

Where RMS excels is in its extensive partner network, multi-lingual, multi-currency support, and regional presence in 22 countries. Soraso’s unestablished market presence and minimal partnerships suggest it may struggle with integration and scalability. Would you prefer a proven solution with a broad ecosystem or an untested one with unknown capabilities?

RMS vs Soraso: Which Should Your Hotel Choose?

If your hotel needs a reliable, feature-rich platform with a proven track record, go with RMS. Its extensive list of 74 unique features—ranging from integrated CRS, revenue management, and house-keeping modules to guest profiles and online check-in—makes it suitable for diverse hotel types, including resorts, boutique hotels, and RV parks. RMS’s positive reviews and recent customer feedback underscore its stability and usability.

If your hotel is considering a new system but lacks the capacity or appetite for risk, RMS’s more than 293 reviews—over 20 in the past six months—provide the confidence that it will meet your operational needs. Soraso’s lack of reviews or case studies makes it unsuitable for decision-makers prioritizing proven performance and support.

For hoteliers seeking a robust, scalable PMS with extensive integrations and user satisfaction, RMS is the safer choice. Soraso’s untested market position and zero reviews mean you’d be venturing into unknown territory.

Is RMS or Soraso Easier to Use?

RMS’s user-friendly interface has a high ease-of-use score of 4.28/5, with many users praising its intuitive booking chart and straightforward navigation. Its onboarding process is rated 4.12/5, and customer support receives a solid 4.48/5, with users highlighting responsive, helpful staff and quick issue resolution.

In contrast, Soraso offers no available ratings or reviews on usability or onboarding, making it impossible to assess how accessible or friendly it might be for your team. Without user feedback, RMS’s ease of adoption clearly outperforms Soraso’s unverified claim.

Edge: RMS.

Which Has Better Features: RMS or Soraso?

RMS boasts 74 unique features, including an integrated CRS, online booking engine, payment processing, revenue management, group functionality, guest CRM, automated night audits, and multi-language support. Its feature depth addresses nearly every operational aspect, from housekeeping to marketing, making it suitable for a wide range of hotel types.

Soraso, with no feature information or reviews, cannot match RMS’s feature set or versatility. It’s not possible to verify whether Soraso offers the core functionalities needed for efficient hotel management.

Edge: RMS.

Which Has Better Customer Support: RMS or Soraso?

RMS’s customer support is rated 4.48/5, with reviewers describing it as responsive, knowledgeable, and proactive. Many customers appreciate the immediate assistance, with specific praise for staff patience and problem-solving, which reduces downtime for your team.

Soraso offers no customer support ratings or testimonials, leaving its level of service unknown. Given RMS’s proven support reputation, it’s the clear choice for hoteliers who prioritize reliable, quick assistance.

Edge: RMS.

Which Has More Integrations: RMS or Soraso?

RMS integrates with 112 verified partners, including major channel managers, revenue tools, and property services, providing a broad ecosystem. Shared integrations, like IDeaS, ensure connectivity with your existing revenue management or booking channels.

Soraso has only 2 verified partners, with Hoteliers.Guru as its sole integration, limiting its ability to connect with other systems or expand functionality. RMS’s extensive partner network offers greater flexibility and scalability.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or Soraso?

RMS’s 4.56/5 overall rating and 86% Likelihood to Recommend reflect high customer satisfaction, especially among resorts, boutique hotels, and RV parks. Recent reviews highlight its ease of use, robust features, and strong support, making it a trusted choice.

Soraso, with no reviews or ratings available, cannot be rated by hoteliers. The absence of feedback indicates it has not yet gained significant trust or recognition.

Edge: RMS.

How Much Do RMS and Soraso Cost?

RMS’s base price is $800/month, with no free trials or implementation fees, offering transparency. Pricing for Soraso is not publicly available, making it difficult to compare value or budget fit.

Given RMS’s clear pricing structure, your hotel can evaluate ROI more confidently. The lack of pricing info from Soraso makes it unsuitable for budget-conscious decision-makers.

What Type of Hotel Should Use RMS?

• Hotels seeking a proven, feature-rich PMS capable of managing complex operations like revenue management, group bookings, and multi-currency transactions.
• Teams that prioritize reliable, quick customer support and extensive integrations.
• Hotels aiming for scalable solutions to support growth and multiple properties.
• Properties that value detailed reporting and guest management tools.

Not ideal if your hotel operates on a very tight budget and can’t invest in a $800/month system. Also, if your hotel’s operational needs are minimal, RMS’s extensive features might be more than you require.

What Type of Hotel Should Use Soraso?

• Hotels willing to experiment with a new, unreviewed PMS, possibly in smaller or less complex operations.
• Teams interested in a potentially lower-cost or niche solution that is still unproven.
• Hotels looking for a system that might evolve quickly and integrate with specific, niche partners.

Not ideal if your hotel requires a proven, reliable platform. Larger, multi-property, or revenue-critical operations should avoid untested solutions like Soraso until verifiable reviews or case studies emerge.

RMS vs Soraso: The Bottom Line for Hotels

RMS’s extensive, proven feature set and large customer base make it a trustworthy choice for hotels seeking a comprehensive PMS. Its robust support, integrations, and regional presence ensure it can meet diverse operational needs across the globe.

Choose RMS if your hotel values stability, extensive features, and reliable support—especially given its recent reviews and high satisfaction ratings. Soraso’s lack of user feedback and market presence make it too risky for most hotels currently.

If your hotel needs a solid, scalable system with a track record of customer satisfaction, RMS is the clear choice. For those willing to pilot an unproven product and accept significant uncertainty, Soraso might be worth watching—but not yet worth choosing.