SkyTouch Technology vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and revenue. SkyTouch Technology and ThinkReservations both aim to streamline hotel management but serve different segments and needs. Your decision hinges on which system aligns best with your property size, complexity, and growth plans.

SkyTouch offers a widely adopted cloud-based interface with extensive integrations, primarily serving mid-sized to large properties. ThinkReservations, on the other hand, excels with smaller hotels, inns, and vacation rentals through its user-friendly design and robust features. But which will truly meet your hotel’s needs?

Is SkyTouch Technology or ThinkReservations Better for Hotels?

SkyTouch Technology has built a reputation since 2013 with over 119 reviews and a strong focus on larger properties, especially in North America. It provides a cloud-based PMS with many integrations, detailed reporting, and a focus on rate management and guest profiles. Reviewers highlight its ease of reservation creation and the tape chart, but also mention issues like bugs, limited customization, and occasional support delays.

ThinkReservations, by contrast, boasts over 356 reviews with a recent surge in feedback—4 fresh reviews in the past six months—indicating current customer experience. It receives top ratings for ease of use, customer support, and features like guest communication and online check-in. Users praise its seamless OTA integration and ability to increase revenue through automated upsell tools.

SkyTouch’s strengths lie in its extensive integrations and property management features tailored for larger hotels or chains. ThinkReservations shines in smaller settings with its intuitive interface, high satisfaction scores, and active ongoing improvements. Are you seeking a scalable platform for multiple properties or a simple yet powerful system for your boutique hotel?

SkyTouch vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel requires a system capable of managing multiple properties with complex rate controls and detailed reporting, SkyTouch is the better fit. Its revenue management module, guest CRM, and integrated CRS are designed for larger operations with diverse needs.

For small to medium-sized hotels, inns, or vacation rentals prioritizing simplicity, automation, and exceptional support, ThinkReservations is the clear choice. Its high user ratings (4.88/5 vs SkyTouch’s 3.5/5) and recent reviews suggest a more modern, user-centric experience.

If your property has a limited staff and values automation, guest messaging, and OTA connectivity, ThinkReservations offers a more tailored, hassle-free experience. Conversely, if you’re scaling and need an extensive ecosystem, SkyTouch’s integrations are advantageous.

Is SkyTouch Technology or ThinkReservations Easier to Use?

SkyTouch’s interface is generally rated 4.64/5, praised for its straightforward reservation, check-in, and reporting features. Reviewers note that new staff can often learn the system in less than a day, owing to its intuitive design. However, some mention occasional bugs and limited customization options that can hinder staff adoption during updates.

ThinkReservations scores even higher at 4.82/5, with users emphasizing its simplicity and quick onboarding. Support staff are accessible, and the platform’s automation features reduce staff workload significantly. Recent reviews highlight that users find it more modern and easier to navigate, with fewer glitches impacting daily operations.

Edge: ThinkReservations.

Which Has Better Features: SkyTouch Technology or ThinkReservations?

SkyTouch boasts 27 shared features with ThinkReservations but offers 4 exclusive features such as guest profiles, revenue management, guest CRM, and an integrated CRS. These are beneficial for larger properties needing detailed guest insights and revenue optimization.

ThinkReservations offers 16 unique features including gift vouchers, guest SMS messaging, multi-currency support, task management, and digital registration—capabilities that enhance guest experience and operational efficiency in smaller setups.

If you need advanced revenue tools and guest profiling, SkyTouch’s exclusive features are compelling. For a user-friendly, communication-driven system with automation, ThinkReservations provides more features tailored to smaller properties.

Edge: ThinkReservations.

Which Has Better Customer Support: SkyTouch Technology or ThinkReservations?

SkyTouch’s customer support is rated 4.5/5, with praise for professionalism but some recent complaints about long wait times and unresolved issues. While many users find their support helpful, ongoing bugs and support delays can impact daily operations.

ThinkReservations outperforms slightly, with a 4.82/5 rating and reviews describing their support as “fantastic,” “accessible,” and “helpful.” Many recent reviews mention their proactive communication and continuous improvements, making support a strong point for ThinkReservations.

Edge: ThinkReservations.

Which Has More Integrations: SkyTouch Technology or ThinkReservations?

SkyTouch offers 33 verified partners, including major platforms like SiteMinder, Impulsify, and Stash Rewards, providing extensive connectivity especially suited for larger, multi-property hotels. Its integration network covers key distribution channels and management tools.

ThinkReservations has 16 verified partners, including Airbnb, Expedia, and Tripadvisor, with shared partners like Whistle and OpenKey. Its integrations are reliable but fewer in number, focusing on small to mid-sized hotels and inns.

If extensive third-party connections matter, SkyTouch’s larger ecosystem is advantageous. For ease of use with essential OTAs, ThinkReservations’ curated integrations are effective.

Edge: SkyTouch Technology.

Which Do Hoteliers Rate Higher: SkyTouch Technology or ThinkReservations?

ThinkReservations dominates in recent reviews, with a 4.88/5 rating based on 356 reviews, most in the last six months. Hoteliers appreciate its intuitive design, excellent support, and features that boost operational efficiency.

SkyTouch scores 3.5/5 on overall ratings with 119 reviews, many highlighting usability but also frustration with bugs, limited customizability, and support delays. Its older review base reflects a less current customer sentiment.

For fresh, positive feedback and high user satisfaction, ThinkReservations is the stronger choice.

Edge: ThinkReservations.

How Much Do SkyTouch Technology and ThinkReservations Cost?

SkyTouch’s pricing starts at $600 per month, with no free trial or additional fees, making it more expensive but potentially offering more extensive features. ThinkReservations costs slightly less at $500 per month, also without a free trial, and provides a broad set of functionalities suited for small to mid-sized properties.

Both systems are subscription-based, with no implementation or hidden fees noted. Your choice may depend on the value you perceive relative to your hotel’s size and operational complexity.

What Type of Hotel Should Use SkyTouch Technology?

Hotels that would benefit most from SkyTouch’s offerings:

• Hotels managing multiple properties or chains seeking centralized control.
• Properties needing detailed revenue management and guest CRM.
• Hotels that operate in North America and require extensive integrations.
• Larger hotels or resorts that require comprehensive reporting and advanced rate tools.
• Properties looking to scale and integrate with a broad ecosystem of partners.

Not ideal if you operate a small inn or bed & breakfast, as the system’s complexity and cost may be overkill.

What Type of Hotel Should Use ThinkReservations?

ThinkReservations is ideal for:

• Small to medium-sized hotels, inns, B&Bs, and vacation rentals.
• Properties focusing on guest communication, automation, and upselling.
• Hotels in North America that need reliable OTA integration.
• Businesses aiming for quick onboarding, ease of use, and excellent support.
• Hotels prioritizing operational efficiency and guest experience over extensive customization.

Not ideal if your hotel requires multi-property management, complex revenue tools, or extensive integrations beyond OTA channels.

The Bottom Line for Hotels: SkyTouch or ThinkReservations?

SkyTouch is a comprehensive PMS best suited for larger, multi-property hotels needing detailed control and extensive integrations. Its recent reviews are less favorable, with many highlighting bugs and support issues, making it less appealing if current user experience matters most.

ThinkReservations, with over three times the reviews and a recent surge of positive feedback, clearly leads in user satisfaction and ease of use. It’s the better choice for small to midsize hotels that want a straightforward, reliable PMS with excellent support and modern features.

In conclusion, if your hotel is growing or has complex needs, SkyTouch offers scalability but watch for support and customization issues. For most smaller properties seeking simplicity, support, and high satisfaction, ThinkReservations is the smarter pick.