Cloudbeds PMS vs. Ulyses (by Septeo Hospitality):
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Is Cloudbeds PMS or Ulyses (by Septeo Hospitality) Better for Hotels?

Cloudbeds PMS and Ulyses by Septeo Hospitality serve hospitality properties but diverge sharply in market presence, review data, and operational scope. Cloudbeds is a cloud-native all-in-one property management system with 1,420 reviews and an overall rating of 4.6/5 across 150 countries, while Ulyses has no verified Hotel Tech Report reviews or rating data and operates only in Europe with minimal integration evidence.

Cloudbeds centralizes reservations, channel management, payments, and guest communications, tailoring its platform to independent hotels, hostels, and multi-property groups seeking scalable revenue growth and operational automation. Ulyses markets itself as a versatile management platform for hotels that also integrates food, spa, activities, and retail operations into one system, aiming to improve productivity and guest experiences across diverse service lines. Both products address operational complexity but Cloudbeds has demonstrable traction and verified user feedback, while Ulyses lacks concrete evidence of hotel user satisfaction or feature impact.

Cloudbeds PMS vs Ulyses: Which Should Your Hotel Choose?

If you run an independent boutique hotel, hostel, or small multi-property group in any of 103 countries worldwide, Cloudbeds offers a proven, scalable PMS with integrated channel management and booking engine capabilities supported by 1,420 verified reviews averaging 4.6/5 overall and 4.8/5 in the last six months. This data supports Cloudbeds’ fit for operators prioritizing unified hotel operations, revenue tools, and automation with strong user adoption.

If your property is in Europe and requires management of diverse services beyond accommodation—such as spa, activities, and retail—with a web-based interface adaptable to specific business needs, Ulyses may fit your operational model. However, no verified reviews or case studies exist on Hotel Tech Report to assess how well Ulyses performs in hotel environments or its ease of use and support.

For hotel segments with solid review representation, Cloudbeds consistently scores 4.6/5 across boutique hotels (577 reviews), bed & breakfasts (586 reviews), hostels (305 reviews), and resorts (400 reviews). Ulyses’ fit cannot be confidently gauged due to lack of review data.

Is Cloudbeds PMS or Ulyses Easier to Use?

Cloudbeds boasts an ease-of-use rating of 4.6/5 from 1,420 reviews, with users highlighting intuitive interfaces that reduce training time for front-desk and housekeeping staff. Reviewers emphasize Cloudbeds’ straightforward workflows for reservations, check-in, and housekeeping management, which materially cut daily friction in operations.

Ulyses has no verified reviews available to evaluate its ease of use or onboarding experience. Without user feedback, it is impossible to measure Ulyses’ operational simplicity or staff adoption challenges.

Both products share no recent comparative data on onboarding or staff adoption. Given Cloudbeds’ extensive positive feedback on ease of use and Ulyses’ lack of data, the edge in ease of use remains undetermined by direct comparison.

Edge: Even.

Which Has Better Features: Cloudbeds PMS or Ulyses?

Cloudbeds offers 64 unique hotel-relevant features compared to zero unique features for Ulyses. Key Cloudbeds-only features include:

• PMS connectivity for centralized reservations and operations
• Analytics dashboard delivering occupancy, revenue, and cancellation insights
• Inventory management with real-time 2-way integrations across channels
• Integrated CRS and channel self-mapping for OTA and direct booking control
• Multi-lingual capabilities supporting global operations
• Unlimited channels with no additional cost, critical for high-distribution properties
• Mobile and housekeeping apps allowing mobile task management and room status updates
• SOC2 compliance for data security
• Integrated ID & passport scanning to automate guest registration
• Guest app for streamlined communication and digital check-in/out
• Automated reminders, task management, shift planning for operational efficiency

Ulyses provides a platform that integrates accommodation, food, spa, activities, and retail service management but does not list any unique hotel PMS features beyond the 44 shared with Cloudbeds. Without verified feature claims or user validation, Ulyses’ operational impact is unclear.

The breadth and depth of Cloudbeds’ hotel-specific features enable front desk, housekeeping, revenue managers, and marketing teams to operate efficiently and reduce manual work. Ulyses’ lack of distinctive hotel PMS features limits its suitability for core hotel operations.

Edge: Cloudbeds PMS.

Which Has Better Customer Support: Cloudbeds PMS or Ulyses?

Cloudbeds maintains a customer support rating of 4.4/5 from 1,420 reviewers, complemented by a 4.5/5 onboarding score. Reviewers frequently praise knowledgeable, collaborative support teams and strong onboarding experiences that accelerate staff training. Some mention slower response times and limited live phone availability, but overall support is rated positively.

Ulyses has no published customer support or onboarding ratings and no user testimonials to assess support quality.

Given Cloudbeds’ extensive verified support ratings and Ulyses’ absence of data, customer support comparison favors Cloudbeds but not decisively enough to call a definitive edge because the review count disparity is extreme.

Edge: Even.

Which Has More Integrations: Cloudbeds PMS or Ulyses?

Cloudbeds supports 208 verified integrations, including key hotel tech partners such as HiJiffy, SiteMinder, D-Edge, and FLEXIPASS Mobile Access. This extensive ecosystem enables seamless connectivity for channel management, payment processing, revenue management, guest communication, and access control systems, essential for diverse operational needs and scalability.

Ulyses provides only 13 verified partners, including Customer Alliance and DigitalGuest, with no evidence of connectivity to major global channel managers or payment gateways. Only five integrations are shared between the two products.

For hotels requiring broad connectivity with OTAs, revenue tools, and guest experience platforms, Cloudbeds’ integration count and quality offer significantly more operational flexibility.

Edge: Cloudbeds PMS.

Which Do Hoteliers Rate Higher: Cloudbeds PMS or Ulyses?

Cloudbeds holds a 4.6/5 overall rating from 1,420 reviews, with a strong recent rating of 4.8/5 from 180 reviews in the last six months, indicating sustained high satisfaction. Its likelihood to recommend is 92%. Cloudbeds receives consistent scores of 4.6/5 across boutique hotels (577 reviews), bed & breakfasts (586 reviews), and hostels (305 reviews), reflecting broad segment approval.

Ulyses has no ratings or verified reviews on Hotel Tech Report, so no comparative rating data exists.

Given the volume and recency of Cloudbeds’ ratings across multiple hotel segments, Cloudbeds is clearly rated higher by hoteliers.

Edge: Cloudbeds PMS.

How Much Do Cloudbeds PMS and Ulyses Cost?

Cloudbeds publishes a base price of $600.00 but does not offer freemium, monthly flat, or per-room pricing plans publicly. There is no implementation fee or trial period. Pricing transparency is limited but consistent with mid-market cloud PMS offerings.

Ulyses does not publish pricing information on Hotel Tech Report. No details are available regarding fees, trials, or pricing models.

Without comparable pricing data, a direct cost comparison is not possible. Hotels interested in Ulyses must engage directly with Septeo Hospitality for a quote.

What Type of Hotel Should Use Cloudbeds PMS?

• Hotels that want an integrated PMS, channel manager, and booking engine in one cloud platform supported in 103 countries.
• Teams operating independent boutique hotels, hostels, resorts, or bed & breakfasts with 10+ rooms seeking revenue management and automation features.
• Properties prioritizing scalable integrations including OTA distribution, payment processing, and guest communication tools.
• Hotels aiming to reduce staff training time with a user-friendly interface and fast onboarding.
• Front desk and housekeeping teams needing mobile apps for task management and room status updates.

Not ideal if:

• Your property operates solely in Europe and requires multi-service management beyond accommodation without verified Cloudbeds presence.
• You require deep customization for non-hotel activities like spa and retail with integrated billing, which Cloudbeds does not explicitly support.
• Your hotel demands detailed mobile app functionality beyond current Cloudbeds mobile limitations.

What Type of Hotel Should Use Ulyses (by Septeo Hospitality)?

• Hotels or hospitality businesses in Europe that combine accommodation with food, spa, activities, and retail services and want a single web-based application.
• Properties seeking a customizable platform that adapts to profession-specific needs across multiple service lines.
• Operators prioritizing productivity and integrated service management for non-accommodation offerings.

Not ideal if:

• Your hotel seeks a proven PMS with verified user ratings and global channel management capabilities.
• You require extensive OTA integrations and real-time inventory synchronization.
• You need comprehensive support and training validated by user reviews.

Cloudbeds PMS vs Ulyses: The Bottom Line for Hotels

Cloudbeds and Ulyses offer contrasting approaches to property management. Cloudbeds delivers a mature, cloud-based PMS with a unified booking engine, channel manager, and payments system validated by 1,420 reviews and 208 verified integrations worldwide. It scales across property types from hostels to boutique hotels and small groups, emphasizing operational automation, revenue optimization, and ease of use.

Choose Cloudbeds if you operate an independent hotel or hostel needing an integrated hotel operations platform with extensive OTA connectivity, strong automation for rates and payments, and a proven track record of user satisfaction and support. Cloudbeds’ unique features like ID scanning, multi-lingual support, and mobile housekeeping apps concretely reduce front-desk workload and improve guest experience.

Choose Ulyses if your hospitality business in Europe requires a flexible, all-in-one solution that manages accommodation alongside retail, spa, and activity services within a single system. Ulyses’ approach suits multi-service properties seeking productivity gains across diverse offerings. However, without verified reviews or broad integration data, Ulyses remains a less proven option for core hotel PMS needs compared to Cloudbeds.

In sum, Cloudbeds is the operationally and commercially validated choice for hotels needing a unified PMS and distribution platform. Ulyses targets a niche for diversified hospitality service management in Europe but lacks the documented hotel-specific capabilities and customer validation present for Cloudbeds.