Mews PMS vs. Ulyses (by Septeo Hospitality):
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Is Mews PMS or Ulyses (by Septeo Hospitality) Better for Hotels?

Mews PMS and Ulyses by Septeo Hospitality both address property management needs for hotels but diverge significantly in market presence, feature depth, and operational scale. Mews excels as a modern, cloud-native PMS with extensive automation, integrations, and multi-property management capabilities, making it suitable for a broad range of hotels from boutique to multi-property chains worldwide. Ulyses positions itself as a comprehensive management platform extending beyond PMS to include food, spa, retail, and activities, but lacks verified customer reviews or widespread adoption data.

Both platforms aim to streamline hotel operations, centralize booking and billing, and improve guest experiences. Mews targets operational efficiency and scalability through automated workflows and an open API ecosystem. Ulyses focuses on managing multiple service lines within one system to improve productivity and profitability, particularly for hotels investing heavily in ancillary services.

Mews PMS vs Ulyses (Septeo Hospitality): Which Should Your Hotel Choose?

If your hotel is a boutique or city-center property with multiple room types or beds to sell, or operates across multiple properties, choose Mews. Its 959 verified reviews averaging 4.6/5 overall, with 81 recent reviews maintaining a 4.4 rating, demonstrate consistent performance and user satisfaction globally, including Europe, North America, and Asia Pacific. Mews’ automation of check-in/out, billing, and guest messaging reduces manual work found critical by operators, substantiated by case studies from diverse properties like Ostello Bello (13 hostels) and Penta Hotels (medium chain).

If you manage a small European hotel or resort that prioritizes managing integrated services like spa, wellness, and activities alongside accommodation, Ulyses could be considered despite lacking review data. Its single unique feature, a Spa & Wellness module, suggests strength in cross-departmental service management. However, Septeo Hospitality's market presence is limited to Europe with only 13 verified integrations versus Mews’ 352, and no published pricing or customer feedback to validate operational effectiveness.

Is Mews PMS or Ulyses (Septeo Hospitality) Easier to Use?

Mews holds an ease of use rating of 4.7/5 with 959 reviews, reflecting broad user consensus on its intuitive interface and short learning curve. Reviewers emphasize that front desk and housekeeping teams adapt quickly, citing a modern, visual design that reduces onboarding time and simplifies daily workflows. Some complexity arises with advanced settings but does not impact general usability.

Ulyses has no available review data or ease of use ratings, making it impossible to assess how its interface supports staff adoption or training. Without customer feedback or case studies, any usability claims remain unverified.

Edge: Even.

Which Has Better Features: Mews PMS or Ulyses (Septeo Hospitality)?

Mews offers 16 unique hotel-centric features not found in Ulyses, including multi-lingual and multi-currency support, a robust Guest CRM with profiles, integrated CRS, online 24/7 support, a mobile app, ID and passport scanning, task and shift management, automated reminders and assignments, a guest app, housekeeping mobile app, and SOC2 compliance. These features directly improve front desk efficiency, guest communication, housekeeping coordination, and compliance, enabling hotels to reduce manual tasks and improve guest satisfaction.

Ulyses offers a single unique feature: a Spa & Wellness Module designed to manage ancillary services such as spa bookings and treatments. This module potentially benefits hotels with significant wellness operations requiring integrated scheduling and billing.

Given Mews’ broader feature set that impacts core PMS operations and guest services, it is the more comprehensive solution for hotel management.

Edge: Mews PMS.

Which Has Better Customer Support: Mews PMS or Ulyses (Septeo Hospitality)?

Mews has a customer support rating of 4.3/5 across 959 reviews, with onboarding rated 4.4/5. Reviewers frequently praise the onboarding teams for thorough training and support, though some report occasional delays in getting knowledgeable responses. The availability of 24/7 online support and dedicated account managers is cited as a strength. Ulyses has no published customer support ratings or reviews.

Edge: Even.

Which Has More Integrations: Mews PMS or Ulyses (Septeo Hospitality)?

Mews supports 352 verified integrations, including major channel managers like SiteMinder and D-Edge, payment providers, POS systems, guest communication tools, and revenue management solutions. This extensive ecosystem enables hotels to customize their tech stack and automate workflows, which is critical for properties with complex operational needs or multiple services.

Ulyses has 13 verified integrations, mostly overlapping with Mews on core partners like SiteMinder and Customer Alliance, but lacks the breadth and depth necessary for robust operation at scale.

Edge: Mews PMS.

Which Do Hoteliers Rate Higher: Mews PMS or Ulyses (Septeo Hospitality)?

Mews carries an overall rating of 4.6/5 from 959 reviews, with 81 recent reviews maintaining a 4.4 rating, demonstrating consistent satisfaction. Segment-specific ratings show strong performance with boutique hotels (4.6/5, 526 reviews), hostels (4.7/5, 168 reviews), city center hotels (4.6/5, 333 reviews), and limited service/budget hotels (4.6/5, 248 reviews), confirming broad appeal across property types.

Ulyses lacks any review data, preventing any rating comparison or assurance of current product quality.

Edge: Even.

How Much Do Mews PMS and Ulyses (Septeo Hospitality) Cost?

Mews publishes a base price of $900 with no freemium, no monthly flat or per-room pricing, and no implementation fees disclosed. Ulyses does not publish pricing data. Without transparent pricing from Septeo Hospitality, hotels cannot directly compare total cost of ownership or ROI.

What Type of Hotel Should Use Mews PMS?

• Hotels that operate multiple room types or bed-based inventory, such as hostels, benefiting from Mews’ flexible reservation and pricing tools.
• Boutique and city center hotels seeking an intuitive, cloud-based PMS with extensive automation and guest journey enhancements.
• Multi-property groups requiring centralized user management, rate distribution, and reporting.
• Teams prioritizing seamless integration with POS, payment, channel management, and revenue management tools via Mews Marketplace.
• Properties aiming to reduce manual check-in/out workloads through digital kiosks, mobile apps, and pre-arrival communications.

Not ideal if:

• Your hotel requires a built-in spa or wellness module, as Mews lacks this specialized functionality.
• You need a PMS with published pricing models tailored to small, single-property hotels with limited budgets.
• Your operation depends on extensive, customizable reporting beyond Mews’ current capabilities, as some users find reporting insufficiently flexible.

What Type of Hotel Should Use Ulyses (Septeo Hospitality)?

• Small to medium European hotels prioritizing unified management of accommodation, food service, spa, wellness, retail, and activities.
• Properties with significant spa and wellness operations seeking integrated scheduling and billing through a dedicated module.
• Hotels desiring a web-based solution accessible on tablet, PC, and Mac with a focus on service diversity rather than solely accommodation.
• Teams aiming to improve productivity by consolidating multiple service lines into one system.

Not ideal if:

• You require a PMS with proven large-scale adoption, scalability, and extensive integrations, as Ulyses has limited market presence.
• Your hotel needs multi-property management with centralized controls.
• You expect vendor support and product reliability validated by a robust body of customer reviews and case studies.

Mews PMS vs Ulyses (Septeo Hospitality): The Bottom Line for Hotels

Mews PMS and Ulyses (Septeo Hospitality) serve property management needs differently: Mews focuses on scalable, automated hotel operations with a vast integration ecosystem and verified customer success, while Ulyses aims to unify a hotel’s multiple services under one platform but lacks demonstrated adoption or review data.

Choose Mews PMS when your property values automation of routine workflows, requires multi-property or multi-roomtype management, and needs extensive third-party integrations to support dynamic pricing, guest communication, and payments. Mews’ proven track record across diverse hotel segments, supported by nearly 1,000 reviews and real-world case studies, assures operational efficiency and guest satisfaction.

Choose Ulyses if your hotel is a smaller European property with significant ancillary services like spa and wellness requiring integrated management within a single system. However, the absence of published pricing, customer reviews, and case studies means hotels should proceed cautiously and seek direct vendor engagement to validate fit and support.