First, the CDP within the Bookboost platform helped them unify and manage guest data while nurturing all products. It allowed the team to access clean data easily and streamline pre-arrival process. Second, they created multi-channel guest journeys to reach guests through their preferred channels. Now, they can send personalised campaigns and ensure the content is relevant to each guest’s profile and needs. Lastly, they enabled the Unified Inbox to gain a more precise overview of guest messaging and save time. The staff could access all messages in one place and respond instantly without logging into different platforms.

Understand guest preferences: Their data was scattered across different platforms, making it difficult to organise manually. As a result, they missed opportunities to gain a better understanding of their guests.

Operate without on-site staff: They offer a fully contactless guest journey and aim to maximize automation to deliver a seamless and efficient digital experience, even without on-site staff.

Manage guest communications effectively: Guests often contact them through various channels, making it challenging to track and manage multiple conversations while having limited staff.