Abitari vs. MyStay Check in:
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The Decision

Choosing between Abitari by Abitari and MyStay Check in hinges on your hotel’s specific needs for contactless check-in. Abitari emphasizes foundational self-service and operational cost savings—its kiosk solution and guest request features aim to streamline internal workflows. MyStay, however, offers a broader suite of features with a focus on automating the entire guest journey, from pre-arrival to post-stay, and boasts a much larger, more recent review base. Given the more recent reviews and higher ratings, MyStay currently holds the edge.

Both products address contactless check-in, but MyStay's extensive feature set and proven effectiveness in reducing operational costs make it the stronger option. Are you looking for a simple, cost-efficient kiosk-focused solution, or a comprehensive platform that enhances all stages of the guest experience?

Is Abitari or MyStay Better for Hotels?

Abitari and MyStay target slightly different hotel profiles but overlap in their core offerings of contactless check-in. Abitari’s strength lies in its ability to turn tablets into self check-in kiosks at a fraction of the traditional cost, making it ideal for hotels prioritizing cost-effective automation. Its features include guest requests, lost & found, and automated room assignments, but the product's review count and recent feedback are minimal, which limits confidence in its current capabilities.

MyStay, with over 40 reviews and a score of nearly 22, demonstrates consistent, recent user satisfaction and high recommendation levels (98%). Its feature set encompasses digital check-ins, automated communication, upselling, online payments, and integrations, making it suitable for hotels seeking a full guest experience platform.

If your hotel wants a simple, low-cost kiosk with some guest request functionalities, Abitari can work; but if you need a comprehensive, well-reviewed system that improves guest satisfaction and operational efficiency, MyStay is the better choice. Are you prepared to prioritize cost savings or a broader guest experience?

Abitari vs MyStay: Which Should Your Hotel Choose?

If your hotel needs a straightforward, inexpensive way to offer self check-in through tablets, Abitari provides an attractive solution. Its kiosk concept allows you to deploy self check-in stations with up to 90% lower investment compared to traditional solutions, suitable for properties with minimal need for extensive automation or guest communication features.

If your goal is to automate the entire guest journey—from pre-arrival communication, digital check-in, upselling, to post-stay reviews—MyStay is more appropriate. It offers a suite of 13 unique features, including multi-channel messaging, offer orchestration, online payment, and self-service check-in, backed by a strong, recent review presence and high user satisfaction.

For properties prioritizing budget-friendly self-service kiosks, Abitari can suffice. But if your hotel aims for a holistic, guest-centric platform with proven results and a larger support network, go with MyStay. Are you prepared to invest in a full-scale platform or stick to basic self check-in?

Is Abitari or MyStay Easier to Use?

MyStay’s user interface and onboarding process receive near-perfect ratings; users praise its ease of setup (4.82/5) and intuitive design. Its platform is described as simple and effective, with reviews emphasizing how quickly and smoothly staff can adopt it.

Abitari has no publicly available ratings or reviews, which makes assessing its usability challenging. Its minimal review presence suggests limited feedback on onboarding or user experience, which introduces some uncertainty.

Edge: MyStay.

Which Has Better Features: Abitari or MyStay?

MyStay offers 13 features exclusive to its platform, including guest segmentation, room upgrade merchandising, multi-channel delivery, digital payments, and offer experimentation. Abitari, with just 8 unique features, emphasizes guest requests, lost & found, PCI compliance, and a new kiosk concept but lacks advanced guest segmentation and multi-channel outreach.

MyStay’s broader feature set supports a more versatile and personalized guest experience, making it the clear winner for hotels seeking comprehensive automation. Abitari’s features are more focused on operational automation and cost savings, but it misses the advanced marketing and guest engagement tools.

Edge: MyStay.

Which Has Better Customer Support: Abitari or MyStay?

MyStay’s support ratings are very high, with a 4.93/5 score and reviews highlighting promptness and helpfulness. Users appreciate continuous updates and the technical team’s responsiveness when issues arise, which is crucial for smooth operations.

Abitari’s support score is not available, but its lack of recent reviews suggests limited recent user feedback on support quality. The absence of review data makes it difficult to confidently assess its customer service.

Edge: MyStay.

Which Has More Integrations: Abitari or MyStay?

MyStay integrates with 30 verified partners, including major systems like RoomRaccoon, SiteMinder, Oracle Hospitality, and key channel managers. Its integrations facilitate seamless data flow with property management and booking platforms, enhancing operational efficiency.

Abitari has 10 verified partners, including Booking Factory and Adyen, but fewer options overall. Although it covers essential integrations, its ecosystem is more limited, potentially restricting its compatibility with your existing systems.

Edge: MyStay.

Which Do Hoteliers Rate Higher: Abitari or MyStay?

MyStay’s review count (40) and recent positive feedback (rating 5/5, NPS 9.8/10) suggest high user satisfaction. Hoteliers across diverse segments, including serviced apartments and boutique hotels, consistently praise its ease of use, support, and feature set.

Abitari’s review data is nonexistent, making it impossible to determine user satisfaction. Its limited feedback and absence of recent reviews weaken confidence.

Edge: MyStay.

How Much Do Abitari and MyStay Cost?

Abitari does not publicly disclose pricing; it appears to operate on a bespoke or contact-based model, possibly with higher investment or licensing fees. Its freemium model is not available, and no trial information is provided.

MyStay charges a $400 monthly fee, with no mention of implementation fees or a trial period. This transparent pricing makes it easier for hoteliers to evaluate the investment.

Given the reviews and feature set, MyStay’s pricing aligns with its extensive capabilities and high customer satisfaction.

Edge: MyStay.

What Type of Hotel Should Use Abitari?

• Hotels that prioritize cost-effective self check-in kiosks and basic automation.
• Properties with limited IT resources seeking a plug-and-play self-service solution.
• Hotels aiming to upgrade their operational efficiency without a large investment.
• Establishments that want to pilot kiosk technology before expanding automation.

Not ideal if:

• You need an all-in-one guest engagement platform.
• Your property relies heavily on personalized communication or upselling.
• You require extensive integration with PMS or other hotel systems.
• You seek ongoing technical support and updates.

What Type of Hotel Should Use MyStay?

• Hotels focused on delivering a seamless, contactless guest journey.
• Properties aiming to automate pre-arrival, check-in, upselling, and post-stay feedback.
• Hotels seeking high user ratings, robust support, and frequent updates.
• Establishments wanting a flexible platform with multiple integrations and features.

Not ideal if:

• You need a simple, low-cost kiosk-only solution.
• Your property operates with minimal staff or automation ambitions.
• You prefer a product with limited features and no recent reviews.
• You are not ready to commit to a monthly fee.

MyStay vs Abitari: The Bottom Line for Hotels

MyStay’s strength lies in its comprehensive feature set, proven user satisfaction, and ongoing support, making it suitable for hotels looking to modernize guest experiences across the entire stay. Its large review base and recent positive feedback reinforce its reliability and user confidence.

Abitari offers a niche, cost-efficient kiosk solution that can suit small or budget-conscious properties, but its limited reviews and feature scope suggest it’s better suited for specific, basic automation needs rather than a full guest experience overhaul.

If your hotel values proven performance, extensive integrations, and high guest satisfaction, choose MyStay. If you need a budget-friendly, kiosk-focused solution for minimal automation, Abitari could suffice, but consider the review limitations.

In conclusion, for most hotels seeking a reliable, full-featured contactless check-in system with recent validation, MyStay currently holds the advantage.