Agilysys POS vs. Shiji Infrasys POS:
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The Decision

Choosing between Agilysys POS by Agilysys Hospitality Solutions and Shiji Infrasys POS by Shiji Group hinges on your hotel’s operational needs and strategic priorities. Both systems aim to streamline food and beverage transactions, enhance guest service, and improve efficiency, but they approach these goals differently. Agilysys offers a more traditional, on-premise-focused setup, while Shiji emphasizes cloud-based flexibility and global integration.

Your team must evaluate which platform aligns best with your hotel’s size, location, and tech infrastructure. Do you prioritize extensive features and local deployment, or do you need a scalable, cloud-oriented system? Let’s compare these solutions head-to-head to help you make that decision.

Is Agilysys POS or Shiji Infrasys POS Better for Hotels?

Agilysys POS and Shiji Infrasys both serve hotel F&B operations, but they do so with different core philosophies. Agilysys’s architecture favors on-premise deployments, offering a highly configurable system with a broad feature set tailored for complex needs, especially in resorts and casinos. Conversely, Shiji’s cloud-based platform emphasizes remote accessibility, real-time updates, and seamless integration with other cloud applications, making it ideal for international and multi-property hotel groups.

Agilysys’s recent review activity is limited, with only 8 new reviews in the past six months, whereas Shiji has no recent reviews, though it generally maintains a higher overall rating. Given the more recent user feedback, Shiji’s platform appears to have more current support and performance data. Will your hotel value local control over cloud flexibility?

Agilysys POS vs Shiji Infrasys POS: Which Should Your Hotel Choose?

If your hotel needs an extensive feature set with deep integration options, go with Agilysys POS. Its unique features like upselling, promotions, gift cards, and loyalty programs—absent in Shiji—make it appealing for properties that want to maximize revenue opportunities through detailed customization.

If your hotel requires a flexible, cloud-based system capable of managing multiple outlets and properties across global locations, opt for Shiji Infrasys. Its ease of deployment, offline functionality, and broad integration network suit large, international hotel chains looking for scalability and minimal hardware dependency.

Hoteliers in luxury or branded hotels with complex F&B operations should lean toward Agilysys. Meanwhile, properties emphasizing operational agility and international expansion likely benefit more from Shiji’s cloud-first approach.

Is Agilysys POS or Shiji Infrasys POS Easier to Use?

Agilysys POS boasts a rated ease-of-use score of 4.43/5, with reviews praising its intuitive interface and straightforward staff training. However, onboarding scores are slightly lower at 3.85/5, with some users noting initial setup challenges and stressful installation processes due to poor communication and support.

Shiji Infrasys outperforms with a 4.66/5 ease of use rating, supported by reviews highlighting its user-friendly interface and straightforward daily operations. Its onboarding experience also receives higher marks at 4.46/5, with users citing fast setup and excellent support.

Edge: Shiji Infrasys POS.

Which Has Better Features: Agilysys POS or Shiji Infrasys POS?

Agilysys POS offers a larger suite of features—20 exclusive features including check splitting, fraud prevention, delivery menu customization, Uber Eats, and loyalty programs—tailored for diverse operational needs. It also integrates with numerous third-party applications like accounting software and marketing campaigns, providing a versatile toolkit for hotel food and beverage operations.

Shiji Infrasys provides 2 unique features—cloud-based architecture and on-premise flexibility—although it offers fewer advanced F&B features. Its strength lies in seamless integration with property management and inventory systems, but it lacks specialized F&B upselling or marketing tools.

Edge: Agilysys POS.

Which Has Better Customer Support: Agilysys POS or Shiji Infrasys POS?

Shiji Group enjoys a support rating of 4.52/5, with reviews describing its team as fast, responsive, and helpful. Users appreciate the 24/7 availability and the ease of reaching support, often citing prompt resolution of issues.

Agilysys scores 4.11/5, with reviews indicating good care and concern from support teams but citing challenges with communication and support consistency. Some reviews mention ongoing support issues and less responsive problem-solving.

Edge: Shiji Infrasys POS.

Which Has More Integrations: Agilysys POS or Shiji Infrasys POS?

Shiji’s platform integrates with 64 verified partners, significantly more than Agilysys’s 23. Shared integrations include major providers like SiteMinder, Revinate, and Adyen. Unique integrations include booking engines like Bookboost and revenue management tools such as Oaky and Amadeus.

Agilysys offers a more limited partner network but includes critical integrations like Guestware, Springer-Miller, and NAVIS, with a focus on property management, inventory, and loyalty systems.

Edge: Shiji Infrasys POS.

Which Do Hoteliers Rate Higher: Agilysys POS or Shiji Infrasys POS?

Shiji’s scores are consistently higher across the board, with a 79.4/100 HTR Score and 9.03/10 likelihood to recommend, based on 29 reviews. Recent reviews praise its ease of use, support, and performance, especially among luxury and branded hotels.

Agilysys’s reviews are fewer and less recent, with a lower HTR score of 73.6 and an 8.11/10 Net Promoter Score. Feedback is mixed, with frustrations around support and initial setup.

Edge: Shiji Infrasys POS.

How Much Do Agilysys POS and Shiji Infrasys POS Cost?

Agilysys POS is priced at a $800 base fee, with no free tier or trial. It requires additional costs for implementation, but specific figures are not listed.

Shiji Infrasys costs $600 upfront, with no ongoing monthly fees or implementation charges detailed. Both solutions lack trial options, so evaluate their value within your budget constraints.

What Type of Hotel Should Use Agilysys POS?

• Hotels that require a broad feature set for complex F&B operations, such as resorts, casinos, or large branded hotels.
• Teams that value detailed customization in upselling, loyalty, or integrated marketing campaigns.
• Properties that prefer on-premise deployment for data control or local infrastructure.
• Hotels with dedicated IT staff capable of managing complex integrations and installations.

Not ideal if your hotel prioritizes quick deployment, minimal IT involvement, or international scalability.

What Type of Hotel Should Use Shiji Infrasys?

• Hotels with multiple outlets across remote locations, needing reliable offline functionality.
• International or multi-property hotels that benefit from cloud accessibility, fast updates, and scalable architecture.
• Teams seeking a low-maintenance, hardware-agnostic system with broad integration options.
• Properties aiming to reduce IT overhead, especially in regions with limited infrastructure.

Not ideal if your hotel demands extensive F&B features or deep loyalty program integration.

The Bottom Line for Hotels

In summary, Agilysys POS excels in delivering a feature-rich experience tailored for resorts, casinos, and branded hotels seeking deep customization. Its strengths include extensive integrations, specialized F&B features, and on-premise deployment, but it struggles with support consistency and recent reviews.

Shiji Infrasys dominates in user-friendliness, support quality, and global scalability, making it suitable for international chains and properties prioritizing cloud flexibility. Its limited feature set compared to Agilysys might be a drawback for hotels with complex F&B needs.

If your hotel values a broad feature set and detailed customization, Agilysys is the better choice. For scalable, easy-to-use systems with excellent support and cloud benefits, Shiji is the clear front-runner.