Akia Web Chat vs. Reguest CRIS AI Chatbot:
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The Decision

As a hotelier evaluating chatbot solutions, your goal is to find a platform that enhances guest communication, boosts direct bookings, and integrates smoothly with your existing systems. Akia Web Chat by Akia and Reguest CRIS AI Chatbot both aim to automate and improve guest interactions, but they approach these goals differently. Akia is a more established platform with a focus on real-time messaging and website engagement, while Reguest emphasizes a virtual hotel employee with extensive automation capabilities. Which product aligns best with your hotel’s operational needs and guest service goals?

Is Akia or Reguest Better for Hotels?

Both Akia and Reguest aim to facilitate guest communication, but they serve different hotel types and operational styles. Akia’s strength lies in its ability to increase direct bookings through live chat on your website, with features like automated responses, broadcast messaging, and integrations with popular PMS and booking systems. Reguest, by contrast, offers a cognitive AI chatbot designed to act as a virtual employee, capable of handling inquiries 24/7 across multiple channels, including WhatsApp and email, with a focus on automating guest interactions.

Akia’s recent reviews highlight its ease of use, with a 4.71/5 ease rating based on 28 reviews, and high overall satisfaction (4.92/5). Its main strength is improving guest engagement and operational efficiency, especially with contactless check-ins and instant messaging. Reguest, with 19 reviews and a 4.95/5 customer support rating, is praised for its continuous development, intuitive backend, and multi-channel support, but it lacks recent reviews, which weakens its current credibility.

Do you prioritize a platform with a recent, active user base and high guest engagement through live chat? Or do you need a more autonomous AI that can serve as a virtual employee across multiple channels? The answer depends on your hotel’s size, guest profile, and operational focus.

Akia vs Reguest: Which Should Your Hotel Choose?

If your hotel needs to engage prospective guests directly on your website, increase bookings, and streamline front desk operations, go with Akia. Its robust live chat, broadcasting, and integration features are tailored to enhance guest communication and operational flow, especially in boutique and branded properties.

If your hotel prioritizes 24/7 guest support with an AI-driven virtual assistant that handles inquiries, booking requests, and multi-channel messaging without human intervention, Reguest is the better choice. Its focus on automation and continuous AI training makes it suitable for larger properties or management companies seeking to reduce staffing burdens.

For hotels with a smaller, tech-savvy team focused on direct-to-guest communication, Akia offers a more tangible impact on booking conversions. Conversely, if your hotel operates across multiple locations and requires a centralized, AI-powered guest assistant, Reguest’s multi-property management and continuous AI evolution make it appealing.

Is Akia or Reguest Easier to Use?

Akia’s user interface is rated 4.71/5 based on 28 reviews, with users citing its ease of understanding and straightforward onboarding process. Customers appreciate its mobile-friendly design, clear dashboards, and simple message routing, which make staff adoption smooth.

Reguest’s interface scores similarly at 4.68/5 from 19 reviews, with users describing it as intuitive and easy to manage. Its onboarding process is praised for being quick and effective, especially with the platform’s ability to adapt to your hotel’s communication style thanks to ongoing AI training.

Both platforms are user-friendly, but Akia’s recent reviews emphasize its straightforward integration with existing hotel systems and guest-facing features. Reguest’s continuous development and flexible customization also make it accessible, especially for larger teams managing multiple properties.

Edge: Akia

Which Has Better Features: Akia or Reguest?

Akia offers 20 unique features not found in Reguest, including mobile-friendly messaging, photo sharing, WhatsApp and Facebook Messenger integrations, automated replies, guest history, SMS messaging, analytics dashboards, and real-time translation. These features improve guest engagement and operational tracking, making Akia a comprehensive communication tool.

Reguest provides 18 exclusive features, such as a smooth handover to human agents, customizable interfaces, multi-property management, retention campaigns, and a unified omni-channel inbox. These capabilities emphasize automation, personalization, and multi-channel support, ideal for hotels seeking a high degree of AI-driven guest interaction.

Both platforms excel in chatbot functionalities, but Akia’s broader suite of guest engagement features and integrations give it an edge for properties prioritizing direct, web-based interactions.

Edge: Akia

Which Has Better Customer Support: Akia or Reguest?

Akia’s support team is highly praised, with a 4.79/5 rating and reviews highlighting their patience, professionalism, and promptness. Hoteliers appreciate Ryan’s assistance and the platform’s reliable onboarding, which minimizes downtime and eases staff adoption.

Reguest’s support rating is slightly higher at 4.95/5, with reviewers emphasizing its consistent responsiveness and ongoing development. Users describe Reguest’s team as accommodating and proactive, especially in customizing the platform to their needs.

While Reguest’s recent reviews reflect ongoing strong support, Akia’s long-standing positive feedback and dedicated customer service make it a slightly more dependable choice for hotels that value quick, knowledgeable assistance.

Edge: Reguest

Which Do Hoteliers Rate Higher: Akia or Reguest?

Akia’s overall rating of 4.92/5 from 28 reviews is supported by recent feedback, indicating a current and satisfied user base. Boutique hotels, branded properties, and small chains rate Akia highly, praising its ease of use, guest engagement, and operational impact.

Reguest, with a 4.95/5 rating from 19 reviews, has a slightly smaller but equally satisfied customer base. However, the lack of recent reviews limits confidence in its current performance, especially compared to Akia’s active review activity.

Given the recent, more numerous reviews, Akia’s higher rating and active feedback make it the more trusted platform among hoteliers now.

Edge: Akia

How Much Do Akia and Reguest Cost?

Pricing information for both Akia and Reguest is not publicly available, suggesting a custom or quote-based model. Neither platform offers a freemium plan or transparent subscription pricing, so your hotel will need to contact sales representatives for exact costs.

This lack of upfront pricing means you should consider the total value, features, and support quality when evaluating ROI rather than just sticker price.

What Type of Hotel Should Use Akia?

• Hotels that focus on direct website engagement to boost bookings.
• Boutique and branded hotels aiming to streamline guest communication.
• Properties seeking contactless check-in solutions.
• Hotels with a tech-savvy staff interested in automated responses and broadcast messaging.
• Hotels that want to improve review scores through instant guest feedback.
• Hotels operating in North America or seeking to expand into digital guest support.
• Teams that prioritize real-time messaging, multilingual support, and integrated analytics.

Not ideal if your hotel relies heavily on traditional call-in support or manual reservation management without digital engagement strategies.

What Type of Hotel Should Use Reguest?

• Larger hotels or management groups needing a multi-property AI platform.
• Hotels looking for a fully autonomous virtual employee capable of 24/7 guest interactions.
• Properties that want to reduce staffing costs through automation.
• Hotels operating across multiple regions, especially in Europe or Asia Pacific.
• Hotels that value AI training and ongoing adaptation to guest preferences.
• Teams that need multi-channel messaging, including WhatsApp and email, integrated into one system.
• Hotels seeking a high degree of customization and automation.

Not ideal if your hotel prefers a more straightforward, web-based chat interface without extensive multi-channel automation.

The Bottom Line for Hotels

Akia offers a robust guest communication platform with a proven track record, especially effective for boutique, branded, and North American properties seeking to boost direct bookings and guest satisfaction. Its extensive feature set and recent reviews support a high level of confidence in its current performance.

Reguest’s AI chatbot excels at automating guest interactions across multiple channels, making it suitable for larger or multi-property hotels focused on reducing staffing overhead and providing 24/7 service. However, its limited recent feedback makes it less certain as a current solution.

If your priority is a user-friendly, feature-rich platform with active support and recent positive reviews, Akia is the clearer choice. Conversely, if automation, multi-channel messaging, and AI-driven guest support are paramount, Reguest may meet your needs better—though you should verify its current performance with a trial or demo.