Ascon vs. Infor HMS:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel's operational efficiency, guest satisfaction, and revenue growth. You’re evaluating Ascon by Ascon and Infor HMS by Infor—two offerings that aim to streamline hotel management but differ significantly in market presence, features, and user feedback. While both seek to optimize your property’s daily functions, their strengths and limitations dictate different suitability levels for your hotel.

Ascon is a small, less-known provider with limited reviews and no recent feedback, making it difficult to assess its real-world performance. In contrast, Infor HMS boasts a substantial review base, recent positive feedback, and a broad feature set. The question becomes: which system offers the reliability and functionality your hotel needs now?

Is Ascon or Infor HMS Better for Hotels?

Both Ascon and Infor HMS aim to simplify property management, but their market presence and review data tell a different story. Ascon has no recent reviews and no user ratings, suggesting it’s either niche or not widely adopted, which raises questions about ongoing support and feature updates. In contrast, Infor HMS has 46 reviews in the last six months, with an overall score of 4.04/5, indicating active use and recent user satisfaction.

Infor’s higher rating and recent reviews suggest it is a more reliable choice for hotels seeking a proven system. Ascon’s lack of recent feedback leaves your team with uncertainty about its current performance and support quality. The key question is: do you want to invest in a system with a proven track record or a less tested platform?

Infor HMS vs Ascon: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich PMS that integrates smoothly with booking platforms, Infor HMS is the clear choice. It is best suited for hotels looking to streamline operations across multiple departments with extensive automation and customization options. If your team values a system with a broad partner network and proven operational efficiency, Infor is the better fit.

Conversely, if your hotel is small, operates in a niche market, or requires a minimal solution without extensive integrations, Ascon might seem appealing. However, given its lack of recent reviews and features, it’s unlikely to match Infor’s robustness. For most hotels aiming for measurable improvements, Infor’s established presence and user feedback make it the safer, more dependable choice.

Is Ascon or Infor HMS Easier to Use?

Infor HMS scores 3.88/5 in ease of use, with recent reviews praising its intuitive navigation and short onboarding processes. Users find it straightforward once they understand its layout, with many noting that its web-based interface offers flexibility on different devices.

Ascon, on the other hand, has a 0/5 rating for ease of use, and no recent reviews to gauge its current usability. The absence of feedback makes it difficult to assess whether your team would find it user-friendly or cumbersome. Edge: Infor HMS.

Which Has Better Features: Ascon or Infor HMS?

Infor HMS offers a robust suite with 20 unique features, including a housekeeping module, online support, guest profiles, a calendar view, direct billing, multi-lingual support, mobile app, cloud hosting, multi-currency, payment processing, revenue management, ancillary revenue tracking, and automated night audit.

Ascon, by comparison, has no documented unique features or integrations, limiting its functional scope. With no verified partners or modules, it’s unlikely to meet the operational needs of mid-to-large hotels. Edge: Infor HMS.

Which Has Better Customer Support: Ascon or Infor HMS?

Infor HMS boasts a 4.04/5 customer support rating, with recent reviews emphasizing its prompt, professional support team. Respondents appreciate how support staff guide them through issues quickly, especially during system updates or troubleshooting.

Ascon has no recent reviews or ratings, making it impossible to evaluate support quality. This lack of feedback suggests limited community engagement or a smaller user base. For reliability and peace of mind, Infor’s support is the clear leader. Edge: Infor HMS.

Which Has More Integrations: Ascon or Infor HMS?

Infor HMS has an extensive partner network with 113 verified integrations, including booking engines like Booking.com and Expedia, revenue management tools, and operational modules like housekeeping and guest CRM.

Ascon has no verified integrations, limiting its ability to connect with other hotel systems and third-party services. If your hotel relies on multiple software platforms, Infor’s extensive ecosystem offers a significant advantage. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Ascon or Infor HMS?

With 46 recent reviews and a 4.04/5 rating, hoteliers find Infor HMS generally effective for their needs. Hotels across various segments, especially independent and branded properties, rate it highly for operational efficiency and support.

Ascon, with no recent reviews or scores, cannot be reliably rated. This lack of feedback indicates that most hoteliers have not adopted or tested Ascon recently. For proven satisfaction, Infor is the stronger choice.

How Much Do Ascon and Infor HMS Cost?

Both products do not publicly disclose detailed pricing models. Infor HMS’s pricing is typically based on individual hotel needs, with no fixed subscription fee, and implementation is free of charge. Ascon’s pricing details are unavailable, which may suggest a bespoke or less transparent approach.

Since pricing transparency is crucial for budget planning, the lack of detailed costs favors Infor’s more transparent approach.

What Type of Hotel Should Use Ascon?

• Hotels that operate on a very small scale or in niche markets, where minimal features suffice.
• Teams that prioritize low initial investment over extensive functionality.
• Hotels primarily managing operations manually or with basic systems.
• Hotels with limited staff who prefer simple, straightforward systems.
• Not ideal if your hotel needs integrations, automation, or customer relationship management tools.

Given the limited features and no recent reviews, Ascon is best suited for very small properties or those testing basic management solutions.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking a comprehensive, cloud-based PMS capable of supporting multiple departments.
• Teams that value integration with booking engines, revenue management, and guest profiles.
• Hotels that want customizable reporting and automation to improve operational workflows.
• Properties aiming for scalable solutions across multiple locations or segments.
• Not ideal if your hotel is very small with simple needs or if you require an on-premise system without cloud hosting.

Infor HMS suits mid-sized and larger hotels looking for a practical, integrated management system.

Infor HMS vs Ascon: The Bottom Line for Hotels

The core difference between Infor HMS and Ascon is the level of development, support, and feature set. Infor HMS offers a proven, broad platform with recent reviews confirming its effectiveness, while Ascon’s lack of current feedback raises concerns about ongoing support and functionality.

Choose Infor HMS if your hotel needs a trusted, feature-rich, and well-supported system that integrates with your existing tech stack. It’s ideal for hotels that prioritize operational efficiency and guest experience, especially if you operate in multiple markets.

If your hotel is very small, operates in a niche, or tests basic management solutions, Ascon might seem appealing initially. However, the absence of recent performance data and features makes it less suitable for hotels aiming for growth or modernization.

In conclusion, Infor HMS’s recent reviews, extensive features, support, and integrations make it the recommended choice for most hotels today. Ascon’s minimal data and lack of recent feedback position it as a less reliable option for hotels serious about operational excellence.