Assa Abloy vs. OpenHotel PMS:
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The Decision

Choosing a property management system (PMS) can significantly influence your hotel's operational efficiency and guest experience. You’re evaluating Assa Abloy by Assa Abloy and OpenHotel PMS, two products designed to streamline your hotel operations, but their features, user feedback, and market presence differ greatly. While Assa Abloy’s offering is virtually invisible in recent reviews and lacks rating data, OpenHotel PMS emerges as the more actively used and reviewed option. Understanding their distinctions helps clarify which aligns with your hotel's needs.

Are you looking for a reliable, well-supported PMS with a proven track record, or a more comprehensive platform with diverse features and a larger user base? Let’s compare these two solutions to see which better fits your hotel.

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Is Assa Abloy or OpenHotel Better for Hotels?

Assa Abloy, a giant in lock and access solutions, offers a property management system that appears to be largely untested by real users recently. Its absence of recent reviews and zero ratings suggest limited current adoption and little feedback on usability, support, or features. Conversely, OpenHotel boasts over 57 reviews in the past six months, a high overall rating of 4.81/5, and a 95% likelihood to recommend—clear signs of a product with active users and ongoing satisfaction.

Given the review activity, OpenHotel’s platform is more proven in real-world hotel environments. Why is Assa Abloy’s PMS so underrepresented in recent feedback, and does that matter for your decision?

OpenHotel PMS vs Assa Abloy: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, highly-rated PMS with extensive integrations and modern user experience, go with OpenHotel. It appeals to small and medium-sized properties aiming for an all-in-one solution that enhances operations and guest engagement. On the other hand, Assa Abloy’s PMS might be suitable for hotels prioritizing security, access control, or existing relationships with Assa Abloy’s ecosystem, but its lack of recent reviews makes it less suitable for active management and support.

For hotels seeking a user-friendly, well-supported platform with recent positive feedback, OpenHotel is the clear choice. If security and hardware integrations are your key concerns, Assa Abloy could be considered, but limited current data is a red flag.

Is Assa Abloy or OpenHotel Easier to Use?

OpenHotel scores 4.71/5 for ease of use, with reviews praising its intuitive interface, seamless onboarding, and user-friendly layout. Guests and staff alike find it straightforward, with many noting how quickly they adapted to its features. Assa Abloy provides no recent usability data, but given its minimal review presence and lack of ratings, there is no evidence it is as easy to adopt.

Edge: OpenHotel.

Which Has Better Features: Assa Abloy or OpenHotel?

OpenHotel offers 23 unique features, including a channel manager, revenue management, booking engine, online support, group booking tools, guest communication, and digital registration. Assa Abloy’s PMS, by comparison, lacks any publicly documented features or integrations, suggesting it may be a basic or specialized solution without the broad capabilities of OpenHotel.

OpenHotel’s extensive feature set makes it more adaptable to varied hotel needs and strategic growth. Assa Abloy’s limited information points to a narrower focus, likely not suitable for hotels seeking a comprehensive platform.

Edge: OpenHotel.

Which Has Better Customer Support: Assa Abloy or OpenHotel?

OpenHotel scores 4.82/5 in customer support, with reviews emphasizing their responsiveness, helpfulness, and ongoing improvements. Users frequently mention the personal, attentive service, with specific praise for support during system transitions and emergencies. Assa Abloy provides no recent support reviews, and with a rating of zero, there is no recent data to assess their support quality.

Given the active and positive feedback, OpenHotel’s support is a significant advantage. Assa Abloy’s support status remains unclear, making it a risk for hotels needing reliable assistance.

Edge: OpenHotel.

Which Has More Integrations: Assa Abloy or OpenHotel?

OpenHotel has 12 verified integrations, including popular partners like SiteMinder, RateGain, and LaaSie.ai. Assa Abloy’s system is only verified with one partner, Yanolja Cloud Solution, indicating limited integration options.

For hotels that depend on seamless connectivity with OTAs, revenue management, and other third-party tools, OpenHotel provides more flexibility. Assa Abloy’s limited integrations could restrict operational efficiency and scalability.

Edge: OpenHotel.

Which Do Hoteliers Rate Higher: Assa Abloy or OpenHotel?

Assa Abloy’s lack of recent reviews and ratings makes it impossible to gauge current hotel perceptions. In contrast, OpenHotel’s recent reviews showcase an overall rating of 4.81/5, with a 9.53/5 NPS score, indicating high satisfaction. User comments praise its ease of use, support, and feature set, especially from small to mid-sized properties.

Given the active review base, hoteliers rate OpenHotel higher than Assa Abloy, whose user feedback is nonexistent now.

Edge: OpenHotel.

How Much Do Assa Abloy and OpenHotel Cost?

Both products do not publicly disclose pricing details, which suggests a tailored quote approach. Assa Abloy’s system might involve hardware or access control costs, but no specific data is available. OpenHotel’s pricing is also not listed, but its subscription model likely depends on property size and selected features.

Without concrete figures, your best approach is to request quotes from both vendors for accurate comparison.

What Type of Hotel Should Use Assa Abloy?

• Hotels that prioritize access control, security, and hardware integration.
• Properties already invested in Assa Abloy access solutions.
• Hotels seeking a simple, possibly hardware-focused PMS without extensive digital features.
• Large resorts or hotels with extensive security needs.

Not ideal if your hotel wants a modern, fully integrated PMS with extensive features and active support.

What Type of Hotel Should Use OpenHotel?

• Small to medium-sized hotels seeking a comprehensive, easy-to-use PMS.
• Hotels aiming for integrations with OTAs, revenue management, and guest communication tools.
• Properties looking for an intuitive platform with high user satisfaction.
• Hotels that want regular updates, dedicated support, and scalable features.

Not ideal if your hotel relies heavily on specialized security hardware or has very niche operational needs outside standard PMS functions.

The Bottom Line for Hotels: Assa Abloy or OpenHotel?

Assa Abloy’s PMS appears to be underrepresented in recent data, with no current reviews or active user feedback, casting doubt on its suitability for hotels today. OpenHotel, by contrast, stands out as a well-reviewed, feature-rich platform favored by many hoteliers for its ease of use, support, and integrations.

If your priority is a proven, actively supported system tailored to small and medium hotels, OpenHotel is the clear choice. Choose Assa Abloy only if your focus is on access hardware and security, and you’re prepared to manage limited digital features and support.

In summary, for most hotels evaluating modern, flexible property management software, OpenHotel provides the reliability and user satisfaction needed to support your operation.