OpenHotel PMS vs. ThinkReservations PMS:
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The Decision

Choosing between OpenHotel PMS and ThinkReservations PMS hinges on your hotel’s specific needs, size, and operational priorities. Both systems aim to streamline your property management tasks, but they diverge significantly in features, user experience, and market focus. Your team needs a solution that fits seamlessly into your workflow, enhances revenue, and offers reliable support. This comparison will help you identify which platform aligns best with your hotel’s goals.

Is OpenHotel PMS or ThinkReservations PMS Better for Hotels?

OpenHotel PMS and ThinkReservations both target hotel operators seeking to simplify management and boost profitability. OpenHotel emphasizes an all-in-one platform with extensive integration and a focus on revenue management, while ThinkReservations concentrates on intuitiveness and strong OTA connectivity. The key question: which system offers the right mix of features, ease of use, and support for your property’s size and type?

OpenHotel's strengths lie in its comprehensive suite, including a dedicated revenue management module and website builder, making it suitable for properties with more complex needs. ThinkReservations, however, stands out for its simplicity, rapid onboarding, and a focus on guest communication tools, making it ideal for small to mid-sized inns and B&Bs. Do you prioritize depth of features or straightforward usability?

OpenHotel PMS vs ThinkReservations PMS: Which Should Your Hotel Choose?

If your hotel needs a highly customizable, all-in-one platform for managing bookings, revenue, and online presence, OpenHotel is the better fit. It offers a broader set of features—22 shared capabilities plus unique modules like revenue management—that appeal to properties with more complex operations. Conversely, if your hotel prioritizes quick deployment, user-friendly interface, and strong OTA integrations, ThinkReservations will serve you better, especially given its higher review count and recent positive feedback.

For properties that require extensive integration, OpenHotel’s 12 verified partners may be advantageous, but if channel management and guest engagement are your focus, ThinkReservations’ 16 integrations and automation features make it the smarter choice. Consider your property’s complexity and your team’s technical comfort before deciding.

Is OpenHotel PMS or ThinkReservations PMS Easier to Use?

OpenHotel’s UI has a rating of 4.71/5, with users noting that while the system is intuitive, some find its interface slightly dated or cluttered, especially on smaller screens. User onboarding scores 4.61/5, with praise for the personal customer support, though some mention that certain features can be complex initially.

ThinkReservations edges out with a higher usability rating of 4.82/5, praised for its straightforward interface, rapid onboarding (4.73/5), and minimal learning curve. Users find the platform’s setup and daily use more intuitive, especially for small teams or properties new to PMS solutions. Edge: ThinkReservations.

Which Has Better Features: OpenHotel PMS or ThinkReservations PMS?

OpenHotel offers 23 features, with unique modules like revenue management, group booking tools, and a website builder, making it suitable for properties needing comprehensive management. Its features focus on extensive customization, detailed reporting, and multi-channel distribution.

ThinkReservations provides 22 core features, with notable strengths in guest messaging, automated reminders, and rate management. It also includes innovative tools like drag-and-drop tapechart, online check-in, and a mobile app—features that OpenHotel lacks. The latter’s emphasis on automation and guest engagement gives it the edge for small to mid-sized hotels. Edge: OpenHotel.

Which Has Better Customer Support: OpenHotel PMS or ThinkReservations PMS?

Both products boast high support ratings of 4.82/5, reflecting strong customer satisfaction. OpenHotel users highlight the personal, responsive support team and consistent updates, with some appreciating the dedicated help during system transitions.

ThinkReservations users also receive high praise for their support, emphasizing quick response times, accessible staff, and comprehensive training materials. Many reviewers state that support has been instrumental in their success, with some noting the availability of support even during critical periods. Given the similar ratings, the decisive factor is recent support responsiveness, which favors ThinkReservations due to its larger, more active review base. Edge: ThinkReservations.

Which Has More Integrations: OpenHotel PMS or ThinkReservations PMS?

OpenHotel integrates with 12 verified partners, including SiteMinder, RateGain, and Canary Technologies, offering essential channels and management tools. However, ThinkReservations connects with 16 verified partners, including Airbnb, Expedia, Tripadvisor, and Stripe, providing broader channel coverage and payment options.

Shared integrations with Whistle, OpenKey, and INTELITY facilitate keyless access and guest messaging, but ThinkReservations’ wider partner network and inclusion of major OTAs give it an operational advantage. If channel diversity is crucial, ThinkReservations holds the upper hand. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: OpenHotel PMS or ThinkReservations PMS?

ThinkReservations surpasses OpenHotel in recent reviews, with a total review count of 356 compared to OpenHotel’s 57. Hotel owners frequently praise ThinkReservations for ease of use, support, and automation, especially among small and boutique properties.

OpenHotel’s reviews, though fewer, highlight its robust features and reliable support but mention a steeper learning curve and some aesthetic issues. As newer reviews tend to be more relevant, ThinkReservations’s higher volume and better recent feedback make it the more highly rated choice overall. Edge: ThinkReservations.

How Much Do OpenHotel PMS and ThinkReservations PMS Cost?

OpenHotel does not publicly disclose its pricing, which suggests a custom quote based on property size and needs. It is likely more expensive, considering its extensive feature set and target market.

ThinkReservations charges a flat fee of $500 per month, with no setup or additional fees, making it transparent and accessible for small to medium properties. For budget-conscious hotels or those seeking predictable costs, ThinkReservations offers clarity. Edge: ThinkReservations.

What Type of Hotel Should Use OpenHotel PMS?

• Hotels that need a fully integrated system with website building, revenue management, and advanced channel management.
• Properties with complex operational needs, such as resorts or larger boutique hotels.
• Teams that require extensive customization and detailed reporting.
• Hotels open to a higher investment for a comprehensive platform.

Not ideal if you prioritize simplicity, quick setup, or have a small property with straightforward management needs.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized inns, B&Bs, and boutique hotels seeking an easy-to-use, fast-to-deploy PMS.
• Hotels that rely heavily on OTA channels and want reliable, integrated booking management.
• Properties aiming to increase revenue through automated upselling and guest messaging.
• Teams that value strong customer support and frequent updates.

Not ideal if you need a highly customizable platform with advanced revenue management or website creation features.

The Bottom Line for Hotels: OpenHotel vs ThinkReservations

OpenHotel is best suited for larger, more complex properties or those with a need for an all-in-one management platform. It offers extensive features, including revenue management, website builder, and advanced channel management, but may require a steeper learning curve.

ThinkReservations is ideal for small to medium properties focused on ease of use, OTA integration, and operational automation. Its higher recent review volume and positive feedback make it the more proven choice for hotels seeking straightforward, reliable PMS software.

If your hotel needs a flexible, all-encompassing system and you’re comfortable with a more involved setup, OpenHotel is the way to go. However, if you want a simple, highly-rated solution with quick onboarding and excellent support, ThinkReservations will serve you best.