Rezcontrol PMS (by Avon Data) vs. Infor HMS:
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The Decision

Choosing a property management system (PMS) is critical for your hotel's daily operations and guest experiences. Both Rezcontrol PMS by Avon Data Systems and Infor HMS aim to streamline management, but they diverge significantly in their offerings, user feedback, and regional presence. Rezcontrol’s standout ratings in ease of use and support contrast with Infor’s extensive integrations and broader global reach. Which platform aligns best with your hotel’s needs?

Is Rezcontrol PMS or Infor HMS Better for Hotels?

Rezcontrol PMS by Avon Data Systems is a cloud-based platform designed for ease and control. It offers comprehensive features like booking, rates, tasks, and events management, along with integrated payment solutions. Its recent reviews highlight a user-friendly interface and exceptional UK-based support, with a 97% likelihood to recommend. Conversely, Infor HMS is a global, scalable PMS with extensive customization and integration options, boasting a higher review score (4.04/5) but more frequent update issues. Does your hotel prioritize simplicity and support over global scalability?

Rezcontrol PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-implement PMS with personalized UK support, Rezcontrol is ideal, especially for properties seeking rapid onboarding and intuitive operation. It excels in managing bookings, rates, and guest-related tasks without overwhelming staff. For hotels that require extensive customization, multi-regional operations, and integrations with a broad partner network, Infor HMS is the better choice, offering over 113 verified integrations and advanced reporting tools. Your decision hinges on whether simplicity or flexibility is more crucial for your team.

Is Rezcontrol PMS or Infor HMS Easier to Use?

Rezcontrol PMS has a perfect 5/5 ease-of-use rating backed by reviews praising its straightforward interface and quick onboarding process. Users mention how it simplifies daily tasks and reduces training time, with many noting that staff adopt it quickly. Infor HMS’s user rating of 3.88/5 is solid, but some reviews point out that the interface, while functional, is less polished and requires a learning curve. Support responsiveness favors Rezcontrol, which consistently receives top marks for onboarding and customer service. Edge: Rezcontrol PMS.

Which Has Better Features: Rezcontrol PMS or Infor HMS?

Rezcontrol offers 26 features unique to its platform, including a booking engine, automated reminders, task management, integrated ID scanners, online check-in/out, and real-time reporting — features essential for efficient operations. Infor provides 7 exclusive features, such as guest profiles, multi-lingual support, and multi-currency handling, which benefit international or complex operations. Shared features total 13, but Rezcontrol’s broader feature set gives it a clear advantage for hotels seeking a comprehensive management tool. Edge: Rezcontrol PMS.

Which Has Better Customer Support: Rezcontrol PMS or Infor HMS?

Rezcontrol’s support is highly rated, with a perfect 5/5 score and 97% likelihood to recommend. Reviewers mention personalized, UK-based assistance, quick resolutions, and ongoing support, even during setup. Infor’s support scores a 4.04/5, with praise for responsiveness but some complaints about bugs and update disruptions. Users appreciate Infor’s professional support team but note that it sometimes struggles with system glitches during updates. Edge: Rezcontrol PMS.

Which Has More Integrations: Rezcontrol PMS or Infor HMS?

Infor boasts 113 verified partners, offering extensive integration options including booking platforms, revenue management, and operational systems. Shared integrations include major brands like Bookassist, SiteMinder, and Onity. Rezcontrol has 12 verified partners, including key booking and POS integrations, but its network is significantly smaller. If your hotel relies on a broad ecosystem of partners, Infor’s integration depth offers more flexibility. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Rezcontrol PMS or Infor HMS?

Rezcontrol’s recent reviews are scarce (only 6), but those available are overwhelmingly positive, emphasizing ease of use and support. Its NPS score of 9.67/5 indicates high customer satisfaction. Infor’s 46 reviews yield a solid 4.04/5, with many praising its functionality, though some criticise update bugs. In terms of overall recent feedback, Rezcontrol’s limited but enthusiastic reviews suggest higher satisfaction. Edge: Rezcontrol PMS.

How Much Do Rezcontrol PMS and Infor HMS Cost?

Rezcontrol’s fixed monthly fee is $1,000, with no hidden charges, implementation fees, or trial options. Infor does not disclose specific pricing, reflecting its tailored enterprise model, often involving negotiations based on hotel size and needs. If budget transparency is important, Rezcontrol offers predictable costs, while Infor’s pricing may require direct inquiry.

What Type of Hotel Should Use Rezcontrol PMS?

• Hotels that prioritize quick implementation and straightforward management.
• Properties with staff needing minimal training and rapid onboarding.
• Hotels seeking a fixed, transparent monthly fee.
• Properties that value personalized, UK-based customer support.
• Hotels that want an all-in-one solution for bookings, rates, and guest management.

Not ideal if your hotel is a highly complex, multi-region operation requiring extensive customization or broad integrations. Also, not the best fit for properties seeking free or very low-cost solutions.

What Type of Hotel Should Use Infor HMS?

• Hotels with international guests needing multi-lingual support and multi-currency handling.
• Larger hotel groups requiring extensive integrations with booking platforms and operational systems.
• Properties that need deep customization and reporting capabilities.
• Hotels looking for a scalable, cloud-based PMS with advanced automation.
• Teams that want a flexible system capable of managing revenue, housekeeping, and work orders.

Not ideal if your hotel operates primarily in a single region with straightforward needs or if your team prefers a highly intuitive, simple interface over extensive features.

The Bottom Line for Hotels: Rezcontrol PMS vs Infor HMS

Rezcontrol PMS is a cloud-based, user-friendly platform designed for hotels that value simplicity, dedicated support, and quick deployment. It offers a broad array of features tailored for small to mid-size properties, particularly in Europe, with a transparent fixed cost model.

Infor HMS is a highly customizable, globally-scalable PMS suited for larger, international hotels or hotel groups needing deep integrations, advanced reporting, and multi-region support. Its extensive partner network and features make it ideal for complex operations but come with a steeper learning curve.

If your hotel values ease, support, and rapid setup, Rezcontrol is the clear choice. However, if your operation demands extensive integrations, multi-lingual support, and customization, Infor provides a more comprehensive solution — albeit with some drawbacks related to stability during updates.

Ultimately, your decision depends on whether simplicity or flexibility is your top priority.