Casy vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's efficiency, guest satisfaction, and revenue. You’re comparing CASY by CASY Hotel Software and ThinkReservations PMS—two solutions designed to streamline operations, but with notable differences in features, support, and market presence. Your goal is to find a platform that fits your hotel’s size, segment, and growth plans. But which one truly delivers better value and usability?

Is CASY Hotel Software or ThinkReservations Better for Hotels?

CASY Hotel Software, founded in 1995, has a longstanding presence but shows no recent reviews or user feedback, making its current performance and support less verifiable. ThinkReservations, with over 356 reviews and recent activity, clearly dominates in user feedback, indicating a more active and trusted platform. While CASY offers no visible features or integrations, ThinkReservations provides a robust set of 39 features, including channel management, online check-in, and guest messaging.

Both platforms aim to simplify hotel operations, but ThinkReservations’ recent reviews highlight its ease of use, operational efficiency, and reliable integrations. CASY’s lack of recent reviews raises questions about ongoing support, updates, and user satisfaction. Are you comfortable relying on a system with no recent feedback?

Edge: ThinkReservations.

ThinkReservations PMS vs CASY: Which Should Your Hotel Choose?

If your hotel needs an all-in-one, modern PMS with extensive feature sets, seamless OTA integration, and proven customer support, go with ThinkReservations. It’s especially suited for small to midsize properties, inns, bed & breakfasts, and boutique hotels aiming for revenue growth and operational clarity.

If your hotel is larger, operating primarily in Europe, or prefers a system with no current reviews or visible support data, CASY might appeal—though its lack of recent feedback makes it a risky choice. ThinkReservations’ active customer base, frequent updates, and comprehensive features make it the safer, smarter pick for most hotels today.

Edge: ThinkReservations.

Is CASY Hotel Software or ThinkReservations Easier to Use?

ThinkReservations boasts a 4.82/5 ease-of-use rating from over 356 reviews, with many users praising its intuitive design and straightforward onboarding. Customers consistently mention how quickly their staff adapts and how support is accessible and helpful, making implementation smooth.

CASY’s rating is listed as 0/5, with no recent reviews to gauge usability or support quality. Its absence of user feedback suggests it might lack the refinements and user-friendly design that make ThinkReservations so accessible.

Edge: ThinkReservations.

Which Has Better Features: CASY Hotel Software or ThinkReservations?

ThinkReservations offers 39 features, including a channel manager, booking engine, automated night audit, guest messaging, and integrated payment processing—tools that help optimize operations and revenue. CASY, with no listed features, provides no insight into its capabilities, making it impossible to compare or evaluate.

Given the extensive functionality available in ThinkReservations, it clearly has the upper hand. Its features are designed to improve guest experiences, simplify staff workflows, and support revenue growth.

Edge: ThinkReservations.

Which Has Better Customer Support: CASY Hotel Software or ThinkReservations?

ThinkReservations’ reviews consistently highlight its 4.82/5 customer support rating, with many users describing support as accessible, knowledgeable, and responsive. One reviewer notes, “The support team is fantastic, and I always get quick, helpful responses,” reflecting strong satisfaction.

CASY shows no recent reviews or support ratings, leaving its customer service quality uncertain. Without verified feedback, it’s challenging to confidently choose CASY for essential support needs.

Edge: ThinkReservations.

Which Has More Integrations: CASY Hotel Software or ThinkReservations?

ThinkReservations boasts 16 verified integrations, including major OTAs like Airbnb, Expedia, TripAdvisor, and channel management tools, making it easier to expand reach and reduce double bookings. CASY provides no listed integrations, suggesting limited or no connectivity to external platforms.

In today’s connected hotel environment, these integrations are vital. ThinkReservations’ extensive partner network provides flexibility and operational efficiency, giving it a clear advantage.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: CASY Hotel Software or ThinkReservations?

With over 356 recent reviews, ThinkReservations scores a 4.88/5, with many properties—particularly small hotels, inns, and boutique hotels—praising its ease of use, support, and revenue features. Reviewers consistently recommend it for its intuitive interface and operational improvements.

CASY, lacking recent reviews and a rating, cannot be confidently rated by users. Its absence of feedback suggests it does not currently meet the expectations or needs of modern hoteliers.

Edge: ThinkReservations.

How Much Do CASY Hotel Software and ThinkReservations Cost?

CASY does not publicly list pricing, and no trial or freemium options are available, making it difficult to evaluate value. ThinkReservations charges a flat rate of $500 per month, with no additional implementation fees or hidden costs. Its transparent pricing allows hotels to budget effectively.

If budget predictability and clear costs matter, ThinkReservations’ simple model makes it easier to assess ROI and plan expenses.

Edge: ThinkReservations.

What Type of Hotel Should Use CASY Hotel Software?

• Hotels that operate primarily in Europe and prefer long-standing systems.
• Small boutique hotels or inns with minimal need for extensive integrations.
• Hotels that have existing, stable systems and do not require frequent updates or support.
• Hotels with no recent need for active software reviews or modern features.
• Hotels that are comfortable with a vendor that doesn’t publicly showcase current capabilities.

Not ideal if your hotel prioritizes support, frequent updates, or integration with modern OTAs and channel managers.

What Type of Hotel Should Use ThinkReservations?

• Small to midsize hotels, inns, B&Bs, and boutique properties seeking comprehensive features.
• Hotels wanting seamless OTA and channel management integration.
• Properties focused on increasing revenue through upselling and automated guest interactions.
• Hotels that value ongoing support, frequent updates, and a well-rated user experience.
• Hotels operating primarily in North America, looking for a trusted, modern platform.

Not ideal if your hotel operates on a large scale, in Europe, or requires highly specialized or custom features not supported by the platform.

The Bottom Line for Hotels: CASY vs ThinkReservations

CASY Hotel Software is a long-established system with no recent user feedback or visible features, making it difficult to recommend confidently. It might suit very small, stable hotels in Europe with minimal integration needs, but the lack of ongoing support data is a concern.

ThinkReservations, with over 356 recent reviews and a high user rating, offers a well-rounded PMS with extensive features, integrations, and consistent support. It’s clearly the better choice for small and midsize hotels looking to grow, streamline operations, and improve revenue.

If you want a modern, actively supported PMS with proven features, go with ThinkReservations. If your hotel values a traditional system and you are comfortable with limited recent feedback, CASY could be an option, but it carries more risk.