Stayntouch vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can dramatically influence your hotel’s operations, guest satisfaction, and profitability. Both Stayntouch and ThinkReservations aim to streamline hotel management, but they approach this goal differently. Stayntouch emphasizes extensive integrations, multi-property management, and mobile capabilities, while ThinkReservations focuses on simplicity, automation, and OTA connectivity. Which platform aligns better with your hotel’s specific needs?

Are you seeking a more scalable, international solution with advanced features, or a straightforward, budget-friendly tool designed for efficiency? Let’s compare both options to help you make an informed choice.

Is Stayntouch or ThinkReservations Better for Hotels?

Stayntouch offers a comprehensive cloud PMS renowned for its user-friendly interface and robust multi-property management, making it ideal for larger hotel groups or properties with complex needs. Its focus on integrations, revenue management, and mobile access supports hotels aiming to scale or enhance operational efficiency.

Conversely, ThinkReservations provides a more straightforward system that excels in ease of use, automation, and OTA connectivity, making it suitable for small to medium-sized hotels or inns that prioritize simplicity and fast onboarding. While Stayntouch boasts a higher overall rating and more recent reviews, ThinkReservations has a slightly higher NPS score, indicating strong customer loyalty.

Both products aim to improve operational workflows, but their core strengths diverge—are you looking for a feature-rich enterprise system, or a simple, effective solution? Which aligns best with your hotel’s growth plans and current technology stack?

Stayntouch vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel operates multiple properties, requires extensive integrations, or values mobility and revenue management, Stayntouch is the better fit. Its strong support for multi-property management and open API ecosystem make it ideal for larger or expanding hotel portfolios.

On the other hand, if your hotel is a small or boutique operation that wants a quick-to-implement, easy-to-use PMS with OTA integrations and automation features, ThinkReservations is the smarter choice. Its focus on operational efficiency and guest relationship tools will help streamline your daily tasks without overwhelming your staff.

For hoteliers prioritizing scale, integrations, and security, Stayntouch stands out. If simplicity, affordability, and rapid deployment are critical, ThinkReservations delivers excellent value.

Is Stayntouch or ThinkReservations Easier to Use?

Stayntouch scores slightly higher in ease of use with a 4.7/5 rating versus ThinkReservations at 4.82/5, reflecting its intuitive dashboard and mobile features. Both platforms are praised for quick onboarding; however, Stayntouch’s interface is designed for complex operations, which might require more initial training.

Recent reviews highlight Stayntouch’s real-time cloud access and mobile check-in as valuable, with users noting training is straightforward but could be more comprehensive for advanced modules. ThinkReservations’ straightforward navigation and focus on automation make it easier for staff with less technical experience.

Edge: ThinkReservations.

Which Has Better Features: Stayntouch or ThinkReservations?

Stayntouch offers 14 features exclusive to its platform, including revenue management, integrated ID scanners, self-service kiosks, online checkouts, and a guest app—making it a highly versatile PMS. Its total feature count stands at 49, providing extensive tools to improve efficiency and guest experience.

ThinkReservations, with four unique features like EPoS, gift vouchers, automated reminders, and native email marketing, concentrates on essential automation and guest communication. Its total feature set is smaller, but these are well-integrated and focused on boosting revenue through upselling and streamlined reservations.

While Stayntouch’s extensive features support complex operations, ThinkReservations offers targeted functionalities that enhance operational simplicity.

Edge: Stayntouch.

Which Has Better Customer Support: Stayntouch or ThinkReservations?

Stayntouch’s support rating is 4.68/5, with reviewers praising their onboarding and support team’s responsiveness. One user noted, “Their training team is excellent, friendly, and very thorough,” which is common in recent reviews. Some mention the need for faster issue resolution during rapid growth phases.

ThinkReservations slightly outperforms with a 4.82/5 support rating, and users frequently describe the support as “fantastic,” “helpful,” and “easy to reach.” Several reviews highlight quick responses and knowledgeable staff, with a few suggesting weekend support could improve.

Edge: ThinkReservations.

Which Has More Integrations: Stayntouch or ThinkReservations?

Stayntouch boasts a verified partner network of 188 integrations, including major OTAs, revenue tools, and access control systems like TrustYou, Whistle, and Unifocus. It also offers open APIs, enabling custom integrations, which are valued by larger hotel chains and management groups.

ThinkReservations, with 16 verified partners, includes key OTAs such as Airbnb, Expedia, and Tripadvisor, alongside channel managers like Booking.com. It provides seamless OTA connectivity but fewer third-party integrations overall, which could limit advanced customization for larger portfolios.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Stayntouch or ThinkReservations?

Stayntouch has a slightly lower overall rating at 4.56/5 compared to ThinkReservations at 4.88/5, partly due to its broader feature set and larger hotel base. Recent reviews show Stayntouch receiving praise for its intuitive design and operational support, especially in multi-property environments.

ThinkReservations, with more recent reviews, enjoys a higher customer satisfaction score, often described as “like adding another employee,” with many small hotel operators praising its ease and automation. Larger properties may rate Stayntouch higher for its scalability, but small hotels love ThinkReservations’ simplicity.

Edge: ThinkReservations.

How Much Do Stayntouch and ThinkReservations Cost?

Stayntouch’s base price is $800 per month, with no free tier or trial, reflecting its enterprise focus. ThinkReservations costs $500 per month, also without a free trial, making it more accessible for smaller operations.

Pricing differences highlight Stayntouch’s all-in-one capabilities suited for larger hotels, while ThinkReservations offers a more affordable entry point for smaller hotels or boutique properties seeking efficiency without extensive customization.

What Type of Hotel Should Use Stayntouch?

• Hotels that operate multiple properties or chains seeking centralized management.
• Teams needing detailed revenue management, dynamic rate control, and integrated ID scanning.
• Hotels planning to scale their operations internationally or in multiple regions.
• Properties aiming for contactless check-in, guest apps, and mobile management.
• Hotels with complex workflows requiring extensive automation and third-party integrations.

Not ideal if you prefer a straightforward system with minimal setup or have a limited budget.

What Type of Hotel Should Use ThinkReservations?

• Small hotels, inns, and B&Bs seeking an easy-to-implement, user-friendly PMS.
• Teams that prioritize automation, OTA connectivity, and guest communication tools.
• Hotels looking for a cost-effective solution with built-in upsell and native email marketing.
• Properties that want a quick onboarding with minimal training requirements.
• Hotels that value a system that supports revenue growth with minimal complexity.

Not ideal if your property requires extensive multi-property management or complex revenue tools.

Stayntouch vs ThinkReservations: The Bottom Line for Hotels

Stayntouch’s distinguishing feature is its broad set of functionalities, especially for multi-property and enterprise hotels. Its extensive integrations and mobile features make it best suited for hotels with complex operations and growth ambitions.

ThinkReservations excels in simplicity, automation, and OTA connectivity, making it ideal for small and boutique hotels that want to quickly improve efficiency and guest experience without the complexity or cost of enterprise solutions.

If you need a scalable, feature-rich platform with global reach, Stayntouch is the clear choice. For smaller properties aiming for straightforward operations and cost-effective automation, ThinkReservations is the smarter option.

In conclusion, prioritize Stayntouch if your hotel requires extensive management tools, integrations, and multi-property support. Choose ThinkReservations if your focus is rapid deployment, ease of use, and maximizing operational efficiency at a lower cost.