CheckIn Systems Kiosk Solutions vs. MyStay Check in:
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The Decision

Choosing the right contactless check-in solution can significantly impact your hotel's efficiency, guest satisfaction, and operational costs. Comparing CheckIn Systems' Kiosk Solutions by CheckInn Systems and MyStay Check-in reveals key differences in reviews, features, and market presence. While CheckInn Systems has limited recent feedback and zero reviews, MyStay boasts a substantial review base from the last six months, making it the more reliable indicator of effectiveness today.

Both products aim to automate and digitize the check-in process, but they diverge in usability, integrations, and global reach. How do they stack up across critical hotelier needs?

Is CheckInn Systems or MyStay Better for Hotels?

CheckInn Systems' Kiosk Solutions is a visitor management platform designed primarily to streamline security and visitor entry, with features like document scanning, ID verification, and multi-lingual support. However, it has a glaring lack of recent reviews, totaling none in the last six months, and a zero overall rating from HotelTechReport, indicating no current user feedback. This absence of recent data makes it challenging to assess its current performance or user satisfaction.

In contrast, MyStay Check-in is a contactless platform with 40 reviews in the last six months, an overall rating of 5/5, and a high NPS score of 9.8/10. Its recent reviews highlight ease of use, excellent support, and high customer satisfaction, with 98% of hoteliers inclined to recommend it. Given the recent feedback, MyStay appears to be the more trustworthy and effective solution currently.

While CheckInn Systems may focus more on visitor security and compliance, MyStay emphasizes guest experience, automation, and operational efficiency. Are you prioritizing security protocols or guest convenience?

CheckInn Systems vs MyStay: Which Should Your Hotel Choose?

If your hotel needs a visitor management system primarily for security, access control, and compliance, CheckInn Systems might seem suitable. Its features like document scanning and multi-lingual support can help manage guest verification and security protocols.

However, if your goal is to provide a fully contactless, guest-centric check-in experience that reduces staffing costs and enhances guest satisfaction, MyStay is the clear choice. It offers 12 unique features like digital check-in, automated communication, and online payments—plus a proven track record backed by recent reviews and a high NPS score.

For properties seeking to streamline operations and improve guest interactions, MyStay’s broader feature set and recent solid reputation make it the most reliable choice.

Is CheckInn Systems or MyStay Easier to Use?

CheckInn Systems scores a zero in ease of use, with no recent reviews or user ratings to confirm its user experience. Its interface and onboarding process are undocumented in recent feedback, raising questions about its current usability and staff adoption.

MyStay, on the other hand, boasts a 4.91/5 rating for ease of use, with many hoteliers praising its simple setup and intuitive interface. Reviewers mention that onboarding is straightforward, and staff adoption is smooth, with some users calling it “the easiest system to implement.”

Edge: MyStay.

Which Has Better Features: CheckInn Systems or MyStay?

CheckInn Systems offers 14 unique features, including custom questions, terms signing, document scanning, ID verification, multi-lingual support, and pre-arrival upselling. These are tailored more toward security and compliance, but many are not directly related to guest check-in automation.

MyStay provides 12 features, including PMS integration, guest segmentation, room upgrades, multi-channel messaging, digital payments, and self-service kiosks. Its features support a more complete guest journey, from pre-arrival to post-stay, and focus on operational efficiency.

Given the total feature counts (CheckInn: 14, MyStay: 12), the real distinction is in usability and focus. MyStay’s features are more aligned with guest experience and operational automation.

Edge: MyStay.

Which Has Better Customer Support: CheckInn Systems or MyStay?

CheckInn Systems has no recent reviews or reported customer support ratings, leaving its support quality unverified in today’s context. This absence raises concerns about ongoing responsiveness, especially for hotels needing prompt assistance.

MyStay, with a 4.93/5 customer support score and numerous recent reviews, is highly praised for its quick and helpful support team. Hoteliers note that support is responsive, with many mentioning their support team resolving issues swiftly and professionally.

Edge: MyStay.

Which Has More Integrations: CheckInn Systems or MyStay?

CheckInn Systems appears to have no verified integrations with other hotel solutions, limiting its flexibility in modern hotel tech stacks.

MyStay integrates with 30 verified partners, including major PMS providers like Priority Software, RoomRaccoon, and apaleo. It also connects with channel managers, property management tools, and other hotel tech systems, making it a more adaptable solution for hotels with existing technology ecosystems.

Edge: MyStay.

Which Do Hoteliers Rate Higher: CheckInn Systems or MyStay?

CheckInn Systems, with zero recent reviews, cannot be rated by current hoteliers, leaving its reputation and usability unverified.

MyStay’s recent reviews highlight a 5/5 rating from 39 users in various segments, especially hotel types like serviced apartments and boutique hotels. Its high review count and recent positive feedback confirm strong user satisfaction, with many praising its ease of use and support.

Edge: MyStay.

How Much Do CheckInn Systems and MyStay Cost?

Both products are priced at a flat $400 per month, with no mention of implementation fees or trial options. The pricing structure is straightforward, but the value depends heavily on the features and support delivered.

Since CheckInn Systems lacks recent reviews and verified performance data, assessing true value is difficult. MyStay’s consistent positive feedback suggests it offers good value for the monthly fee given its feature set and support.

Edge: MyStay.

What Type of Hotel Should Use CheckInn Systems?

• Hotels that prioritize security and guest verification, especially in regions with strict compliance requirements.
• Large properties needing document scanning, ID verification, and multi-lingual support.
• Teams that want to manage visitor access and security protocols efficiently.
• Not ideal if you want a contactless, guest-facing check-in platform with automation features.
• Not ideal if your focus is on enhancing guest experience or operational automation.

What Type of Hotel Should Use MyStay?

• Hotels aiming to reduce staffing costs with contactless check-in/out.
• Properties seeking to enhance guest communication and upselling opportunities.
• Teams that want a simple, quick onboarding process.
• Hotels with existing PMS systems looking for seamless integration.
• Not ideal if you require a highly security-focused visitor management system.
• Not ideal if you need advanced compliance features like document verification.

CheckInn Systems vs MyStay: The Bottom Line for Hotels

CheckInn Systems is a visitor management solution aimed at security and compliance, with limited recent user feedback and features focused on guest verification. Its lack of recent reviews suggests it may not be the best choice for hotels seeking modern, automated guest check-in solutions today.

MyStay is a contactless check-in platform with current, positive reviews, high user satisfaction, and a broad feature set supporting guest automation, communication, and integrations. It is clearly the superior choice for hotels looking to streamline operations and improve guest experience.

If your hotel needs a reliable, well-supported, guest-focused contactless check-in platform, go with MyStay. Its recent reviews, high ratings, and extensive integrations make it the safer, more proven investment.

Choose CheckInn Systems only if security and compliance are your top priorities and you are prepared to evaluate its suitability without recent user insights. For operational automation and guest satisfaction, MyStay remains the recommended solution.