Clock PMS vs. Preno:
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The Decision

Choosing between Clock PMS by Clock and Preno by Preno hinges on your hotel’s unique operational needs and growth plans. Both systems are cloud-based property management solutions designed to streamline daily tasks, but they diverge significantly in features, integrations, and user experience. Clock PMS boasts a larger user base, more recent reviews, and a broader feature set, making it a more robust choice for hotels seeking comprehensive automation and multi-channel capabilities. Which system will better support your hotel’s future?

Is Clock PMS or Preno Better for Hotels?

Both Clock PMS and Preno aim to simplify hotel management through cloud technology, but Clock offers a more extensive feature set and a broader global presence. With Clock, you gain access to advanced tools such as multi-currency support, gift vouchers, integrated ID scanners, and a guest app—features that Preno currently lacks. Conversely, Preno emphasizes ease of use and seamless integrations, especially with accounting and channel management tools, making onboarding smoother for smaller teams. Do your operational priorities lean toward comprehensive functionality or straightforward simplicity?

Clock PMS vs Preno: Which Should Your Hotel Choose?

If your hotel needs a full-featured system capable of managing complex operations, multiple revenue streams, and automation across departments, Clock PMS is the clear choice. It’s especially suitable for boutique and city-center hotels that value a wide array of features and integrations, supported by more recent reviews and a larger user base. If your hotel prioritizes an intuitive interface, straightforward setup, and strong integration with tools like Xero and SiteMinder, Preno fits better—particularly for smaller properties or teams new to PMS software. Which profile best describes your hotel’s needs?

Is Clock PMS or Preno Easier to Use?

Clock PMS scores slightly higher in ease of use, with a 4.78/5 rating from users, and is praised for its user-friendly interface that simplifies staff onboarding. Its onboarding process is rated 4.71/5, which suggests a smooth transition, and users often mention its intuitive design. Preno also earns a 4.78/5 rating for usability, with users highlighting its straightforward operation and accessible support team. However, Clock’s broader feature set can introduce complexity for first-time users. Edge: Clock PMS.

Which Has Better Features: Clock PMS or Preno?

Clock PMS offers 28 features exclusive to its platform, including guest profiles, multi-currency support, integrated ID scanners, automated messaging, and a guest app—features absent in Preno. It has a total of 30 shared features, emphasizing its role as an all-in-one solution for busy hotels. Preno focuses on core functionalities like bookings, billing, and integrations, with fewer advanced tools. If advanced automation and multi-channel capabilities are essential, Clock’s feature count gives it an edge. End of the day, Clock’s broader feature set makes it more versatile.

Which Has Better Customer Support: Clock PMS or Preno?

Clock PMS has a slightly lower support rating (4.75/5) compared to Preno (4.8/5) but benefits from a larger volume of recent reviews—6 in the last 6 months versus 1 for Preno—giving a more current picture of support quality. Clock users appreciate the responsive and proactive service, often citing timely assistance. Preno’s support is also highly rated, with users praising its quick and helpful responses. Overall, support quality is strong for both, but Clock’s recent review activity provides more reliable insight. Edge: Preno.

Which Has More Integrations: Clock PMS or Preno?

Clock PMS boasts 111 verified partners, significantly surpassing Preno’s 17 integrations, with 10 shared partners like TrustYou, SiteMinder, and RevControl. Its extensive connector portfolio includes specialized options such as digital registration, gift vouchers, and payment automation, supporting a broader ecosystem of hotel tech. Preno, while well integrated with tools like Xero and SiteMinder, offers fewer options overall. If your hotel relies on multiple integrations for operations and guest engagement, Clock provides a more comprehensive solution. Edge: Clock PMS.

Which Do Hoteliers Rate Higher: Clock PMS or Preno?

Clock PMS’s overall rating of 4.8/5 from 251 reviews exceeds Preno’s 4.73/5 from 144 reviews, with more recent feedback reinforcing its higher score. Hoteliers in boutique and city-center segments particularly praise Clock for its operational breadth and customer support. Preno’s users, mostly small properties and boutique hotels, commend its ease of use and support but note fewer advanced features. Due to its larger review base and fresher feedback, Clock’s reputation is more current and robust. Edge: Clock PMS.

How Much Do Clock PMS and Preno Cost?

Clock PMS charges a flat rate of $600, with no additional implementation, setup, or connection fees. Preno’s pricing is set at $800, also without hidden charges. Neither offers a freemium model or tiered plans, making Clock slightly more budget-friendly for hotels looking to maximize ROI. If cost efficiency is a priority, Clock’s lower entry price favors your hotel’s budget.

What Type of Hotel Should Use Clock PMS?

• Hotels that need extensive automation and multi-channel management, such as boutique, city-center, or larger independent properties.
• Teams seeking a comprehensive platform with features like integrated ID scanners, guest apps, and automation workflows.
• Hotels aiming to centralize reservations, invoicing, and guest communication in one system.
• Properties with complex billing needs, including multi-currency or gift vouchers.
• Hotels that value ongoing updates, customization, and a strong support infrastructure.

Not ideal if your hotel is a small, single-property operation with minimal technical support, or if you prefer a highly simplified system without advanced automation.

What Type of Hotel Should Use Preno?

• Small to medium-sized hotels or boutique properties seeking an intuitive, straightforward PMS.
• Teams that prioritize quick onboarding, minimal setup, and real-time support.
• Hotels that heavily rely on channel management tools like SiteMinder and accounting integrations such as Xero.
• Properties with limited technical staff who need a user-friendly platform for daily operations.
• Hotels that want to focus on guest experience without navigating a complex system.

Not ideal if your hotel requires extensive automation, multi-currency support, or advanced features not yet available in Preno.

Clock vs Preno: The Bottom Line for Hotels

Clock PMS offers a broad, feature-rich platform designed for hotels that need automation, multi-channel management, and extensive integrations. Its larger user base, more recent reviews, and wider feature set make it the more reliable choice for hotels seeking operational efficiency and scalability. Preno excels in ease of use and streamlined integration for smaller properties, but its narrower feature set and fewer recent reviews place it behind Clock in overall robustness.

Choose Clock PMS if your hotel prioritizes comprehensive tools, automation, and future growth. Opt for Preno if simplicity, quick onboarding, and integration with favorite tools like Xero are your main goals. Either way, both systems support your hotel’s success—just with different strengths.

Disclaimer: All data is based on recent reviews, platform features, and market presence as of October 2023. Your choice should also consider your hotel’s specific needs and long-term plans.