Preno vs. RMS:
あなたに最適なのはどちら？

The Decision

Choosing the right property management system (PMS) for your hotel can be daunting when both Preno and RMS claim to streamline operations, boost revenue, and enhance guest experiences. While both platforms serve similar needs, their core differences in features, scalability, and user feedback can shape your decision. With more recent reviews and a higher overall rating, RMS’s broad feature set and extensive global presence make it a compelling choice for many hoteliers.

Are you ready to find the best fit for your hotel’s specific needs?

Is Preno or RMS Better for Hotels?

Preno is designed for simplicity and ease of use, making it ideal for boutique hotels, motels, and smaller properties that prioritize straightforward management. RMS, with its more extensive feature set, caters to larger hotels and properties with complex operations seeking detailed reporting and automation.

Both systems aim to reduce administrative tasks, but RMS’s broader capabilities mean it’s generally better suited for hotels looking to scale quickly or manage multiple properties. Do your hotel’s needs lean toward straightforward operation or comprehensive control?

RMS vs Preno: Which Should Your Hotel Choose?

If your hotel needs a versatile platform that supports extensive integrations, multi-property management, and detailed automation, RMS is the clear pick. It’s trusted by over 7,000 businesses worldwide and enjoys a higher review count (293 vs 144) with more recent feedback from active users.

For boutique hotels, inns, or properties that value simplicity and quick onboarding, Preno offers a more intuitive interface with fewer complex features. However, its smaller feature count (only one feature exclusive to Preno) may limit advanced automation and integrations for larger operations. When scalability and in-depth tools are crucial, RMS is the better choice.

Is Preno or RMS Easier to Use?

Preno scores a higher 4.78/5 for ease of use, with reviews praising its intuitive layout, simple navigation, and helpful support team. Users often mention its quick learning curve, especially for staff less familiar with PMS technology.

RMS, despite its extensive features, earns a 4.28/5 in usability, with some users citing its complexity and learning curve as drawbacks. Support is well-rated but can be limited to fewer trained agents, leading to occasional delays.

Edge: Preno.

Which Has Better Features: Preno or RMS?

RMS’s 45 unique features include a guest CRM, multi-currency and multi-lingual support, booking engine, POS integration, guest messaging, and a native guest app. It also offers advanced tools like rate management, rules-based room assignments, and a spa & wellness module, making it highly comprehensive.

Preno’s standout feature is its drag-and-drop tape chart, which simplifies room management visually. It integrates with key partners like Xero and SiteMinder but offers significantly fewer features overall—only 29 verified partners and one exclusive feature.

Edge: RMS.

Which Has Better Customer Support: Preno or RMS?

Preno’s support team receives rave reviews, with a 4.8/5 rating and comments praising their responsiveness, helpfulness, and proactive communication, especially during onboarding. Many hoteliers describe Preno’s support as a key reason for their satisfaction.

RMS support, rated at 4.48/5, is perceived as knowledgeable but less accessible, with some users noting delays and limited support hours. The availability of extensive online resources and tutorials helps, but responsiveness can vary.

Edge: Preno.

Which Has More Integrations: Preno or RMS?

RMS boasts 112 verified partners, including major OTAs, payment gateways, and additional modules like POS and guest portals. Its extensive integrations support complex, multi-channel operations.

Preno offers 17 verified partners, including Xero, Bookboost, and SiteMinder. While fewer in number, its integrations are well-rated for stability and ease of connection, particularly with accounting and channel management.

Edge: RMS.

Which Do Hoteliers Rate Higher: Preno or RMS?

Based on recent reviews, RMS has a higher overall rating (90.49/100) and more recent feedback, especially from hotels with complex or scalable needs. Smaller properties and boutique hotels tend to favor Preno’s simplicity, but overall, RMS’s broad functionality and support make it more highly rated.

For property types like resorts or large hotels, RMS’s features are often cited as decisive. Boutique hotels and inns, however, appreciate Preno’s straightforward interface and dedicated support.

Edge: RMS.

How Much Do Preno and RMS Cost?

Both products have a base price of $800 with no trial, freemium, or tiered pricing options. There are no implementation fees or monthly per-room charges listed, indicating comparable pricing structures.

Despite similar prices, RMS’s broader feature set may justify a higher perceived value for larger properties seeking automation and detailed management.

What Type of Hotel Should Use Preno?

• Hotels that prioritize ease of use and quick onboarding.
• Boutique hotels, inns, or bed & breakfasts with simple management needs.
• Properties that want seamless integration with accounting tools like Xero.
• Hotels with limited staff or minimal operational complexity.
• Teams that prefer a visual, drag-and-drop interface for room management.

Not ideal if your hotel requires advanced automation, multi-currency support, or extensive integrations.

What Type of Hotel Should Use RMS?

• Hotels or resorts with complex operations and multiple revenue streams.
• Properties seeking detailed reporting and automation features.
• Hotels that aim to scale quickly across multiple locations.
• Venues with high online booking volume requiring real-time channel management.
• Teams that want a guest portal, POS integration, and advanced guest engagement tools.

Not ideal if your hotel is small, with straightforward needs and a preference for simplicity.

RMS vs Preno: The Bottom Line for Hotels

RMS offers a significantly wider array of features, integrations, and automation tools, making it suitable for hotels with complex operations and growth ambitions. Its higher review count and more recent, positive feedback support its reputation as a scalable, feature-rich platform.

Preno excels in ease of use, quick onboarding, and dedicated support, making it ideal for boutique hotels and properties that value simplicity and fast deployment. If your hotel prioritizes straightforward management over extensive automation, Preno is the better choice.

Ultimately, if you need a flexible, scalable PMS with advanced features, RMS is the clear leader. But for smaller, boutique operations that want a user-friendly experience, Preno stands out.