Counter vs. FairCloud PMS:
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The Decision

Choosing between Counter by Counter and FairCloud PMS hinges on what your hotel needs most. Counter excels with its focus on hostels, offering a rich set of features and a substantial user base, whereas FairCloud remains largely unreviewed and untested. Both aim to streamline property management, but only one has a proven track record.

Counter targets hostel operators and small accommodations with an emphasis on ease of use and automation, while FairCloud appears to be a broader, less proven platform. Does your hotel prioritize a well-supported, feature-rich system with recent reviews? Or are you willing to explore an unfamiliar solution with limited feedback?

Is Counter or FairCloud Better for Hotels?

Counter stands out as a well-established PMS, primarily used by hostels and small accommodations, with a 4.73/5 overall rating based on 54 recent reviews. Its ease of use (4.6/5) and customer support (4.96/5) are highly praised, with hoteliers emphasizing its intuitive interface and responsiveness. Conversely, FairCloud’s rating is nonexistent, with no reviews in the last six months, making it impossible to gauge its performance or user satisfaction.

While Counter offers 19 unique features—including channel management, booking engine, POS integration, and automated night audits—FairCloud’s features remain undisclosed, and it has no verified integrations or regional presence. Given the recent and numerous reviews, Counter’s credibility far exceeds that of FairCloud.

Do you want a system with proven functionality and support? Or are you comfortable trialing an untested platform with no recent feedback?

Counter vs FairCloud: Which Should Your Hotel Choose?

If your hotel is a hostel or small accommodation seeking a straightforward, feature-packed property management system, go with Counter. Its extensive feature set, including channel management, online support, a booking engine, and multi-currency options, is ideal for properties that need automation and ease of daily operations. You will benefit from its high user ratings and a large, recent review base.

If your hotel requires a broad, possibly AI-driven property management system with a focus on automation and guest insights, FairCloud could be considered—though it currently lacks review data or proven track record. It might suit larger or more technologically adventurous properties, but without verified features or reviews, risk is high.

In summary, for reliability and proven performance, Counter is your clear choice. FairCloud remains unverified and less reliable based on current data.

Is Counter or FairCloud Easier to Use?

Counter’s UI is highly rated at 4.6/5, with users calling it "easy to learn" and "intuitive." Its onboarding process is praised for being smooth, and staff adoption is generally quick, thanks to its straightforward design and mobile-friendly interface. Notably, users mention that it’s suitable for non-technical staff, reducing training time.

FairCloud offers no publicly available ratings or reviews on ease of use, support, or onboarding processes. Its lack of feedback makes it impossible to assess how intuitive or user-friendly it might be. Given the comprehensive reviews for Counter, it is clearly the easier platform to adopt.

Edge: Counter.

Which Has Better Features: Counter or FairCloud?

Counter boasts 19 distinct features exclusive to its platform, including a channel manager, payment processing, booking engine, automated night audit, guest CRM, multi-lingual support, and ancillary revenue tracking. These features are tailored to hostels and small hotels, allowing comprehensive management from reservations to housekeeping.

FairCloud offers no detailed feature list or verified functionalities, making it impossible to compare directly. Without concrete features or user feedback, it’s reasonable to see Counter as offering a broader, proven set of tools.

Edge: Counter.

Which Has Better Customer Support: Counter or FairCloud?

Counter’s customer support scores 4.96/5, with reviews emphasizing its quick, helpful, and friendly responses. Users frequently mention specific team members like Evelyn and Max for their professionalism, though some note support can slow during non-business hours.

FairCloud has no reviews or ratings regarding customer support, onboarding, or responsiveness. This absence makes it impossible to determine if their support quality matches Counter’s high standards.

Edge: Counter.

Which Has More Integrations: Counter or FairCloud?

Counter integrates with seven verified partners, including Stripe, SiteMinder, Cloudbeds, and Goki, facilitating seamless payments and channel management. These integrations extend your property’s connectivity with online booking platforms and payment gateways.

FairCloud currently has no verified integrations listed, limiting its compatibility with popular tools and systems. For properties that rely on integrations to streamline operations, Counter offers a clear advantage.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or FairCloud?

Counter garners a 4.73/5 overall rating from 54 reviews, mostly recent, with a 91% likelihood to recommend. Its primary users—hostels—rate it highly for ease of use, support, and automation, especially in the last six months.

FairCloud’s ratings are nonexistent; no recent reviews or feedback exist to assess property satisfaction. Without recent evaluations, Counter’s reputation clearly outweighs FairCloud’s.

Edge: Counter.

How Much Do Counter and FairCloud Cost?

Counter does not publicly disclose pricing but is noted for offering a freemium or free solution targeting small hostels, with additional paid features potentially available. Its affordable focus makes it accessible for budget-conscious properties.

FairCloud’s pricing details are unavailable, which suggests it either lacks transparency or is still in development. Without clear costs, Counter’s value appears more transparent and predictable.

What Type of Hotel Should Use Counter?

• Hotels that primarily operate hostels or small boutique accommodations.
• Teams seeking a simple, yet feature-rich PMS with automation.
• Properties looking for mobile-friendly management and online support.
• Hotels that want integrated POS and revenue tracking features.
• Hosts needing multi-currency and multi-lingual support.

Not ideal if:

• Your hotel requires a highly customizable or enterprise-level PMS.
• You need extensive third-party integrations beyond what Counter offers.
• Overbooking or room availability bugs are a deal-breaker for your operations.

Counter is best suited for small, operationally focused properties that want proven features and support.

What Type of Hotel Should Use FairCloud?

• Hotels eager to experiment with new AI-driven management tools.
• Larger properties open to early adoption of unverified but potentially innovative systems.
• Hotels seeking a fully automated platform with guest feedback analysis.
• Hotels prioritizing data-driven insights from guest reviews.

Not ideal if:

• Your property values proven, tested systems with extensive reviews.
• You need reliable support and integrations immediately.
• You operate in regions where regional support or presence is critical.

Given the lack of reviews and features, FairCloud is better suited for properties willing to take risks with newer, unproven platforms.

Counter vs FairCloud: The Bottom Line for Hotels

Counter is a mature, well-rated property management system, especially suited for hostels and small hotels. Its extensive feature set, high user ratings, and recent positive feedback position it as a reliable choice for operational efficiency.

FairCloud, while promising, currently lacks the reviews, features, and regional presence to support a confident decision. Its unknown support quality and unverified features make it a risky option.

In conclusion, if your hotel values proven performance, support, and features, Counter is the clear winner. FairCloud might appeal to innovative properties willing to experiment, but at this stage, it’s a venture into uncharted territory.