Counter vs. Kross Booking:
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The Decision

Choosing between Counter by Counter and Kross Booking hinges on your hotel’s specific needs, size, and operational priorities. Both products aim to streamline property management but diverge significantly in features, user experience, and market presence. Counter, with its focus on hostels and extensive review backing, offers a more proven platform, whereas Kross Booking presents a broader scope of functionalities but with fewer reviews and less recent feedback. Which system aligns better with your strategic goals?

Quick Verdict

Counter by Counter emerges as the stronger choice owing to its higher review count, more recent feedback, and proven track record in the hostel segment. Its 54 reviews in the last six months and a 4.73/5 overall rating make it a reliable, well-supported platform. Kross Booking, with only one review and no recent feedback, cannot match the confidence level but might appeal to specialized vacation rental operators if its features align.

Is Counter or Kross Booking Better for Hotels?

Counter is designed primarily for hostels and small accommodations, making it ideal if your property is in this segment. It has a focus on simple operations with an intuitive interface, extensive integrations, and automation features. Kross Booking, on the other hand, targets vacation rentals and villas, offering a broad set of features like online check-ins, owner settlements, and guest communication tools, but with fewer reviews and limited regional presence.

Counter’s strengths lie in its ease of use, proven support, and mature integrations, suitable for small to mid-sized hostel operations. Conversely, Kross Booking’s comprehensive feature set caters to vacation rental managers seeking advanced operational tools. Which platform is better suited to your property type and growth plans?

Is Counter or Kross Booking Easier to Use?

Counter boasts a high ease-of-use rating at 4.6/5, with many reviewers praising its intuitive, simple interface that minimizes training time. Users highlight its mobile-friendly design, making it easy to manage operations on the go. Kross Booking scores slightly lower at 4/5 but is also generally regarded as user-friendly, with a visual interface and quick onboarding. However, limited recent reviews reduce confidence in its current usability.

Edge: Counter.

Which Has Better Features: Counter or Kross Booking?

Counter offers 19 unique features, including channel management, payment processing, booking engine, housekeeping, guest CRM, multi-currency support, and automated night audits—functions that are critical for small-scale, multi-operation properties. Its integrated POS system further enhances revenue management. Kross Booking, while rich in functionalities like online check-in, owner portals, and guest messaging, does not currently list as many distinct features or integrations.

Edge: Counter.

Which Has Better Customer Support: Counter or Kross Booking?

Counter’s support is highly rated at 4.96/5, with reviewers commending its fast, responsive assistance, particularly citing team members like Evelyn and Max. Many find support to be proactive and helpful, though some report slower responses in certain time zones. Kross Booking receives a perfect 5/5 rating, but with only one recent review, confidence in support quality is limited. The sole review lauds quick training and support, yet the lack of ongoing feedback makes this less conclusive.

Edge: Counter.

Which Has More Integrations: Counter or Kross Booking?

Counter provides integration with seven verified partners, including notable platforms like SiteMinder, Cloudbeds, Stripe, and GOKI. These integrations facilitate channel management, online payments, and access control, creating a cohesive operational environment. Kross Booking has no listed verified integrations, limiting its connectivity with other systems. For hotels relying on multi-platform operations, Counter’s broader integration ecosystem is a clear advantage.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Kross Booking?

Counter’s 54 recent reviews and an overall rating of 4.73/5 reflect strong satisfaction across various hotel types, especially hostels and independent properties. Reviewers laud its ease of use, automation, and support responsiveness, with a 91% likelihood to recommend. Kross Booking’s single review lacks enough data to determine user satisfaction but indicates high praise for its comprehensiveness. Given the review volume and consistency, Counter’s ratings are more reliable.

Edge: Counter.

How Much Do Counter and Kross Booking Cost?

Both products do not list explicit pricing details, suggesting a custom quote approach. Counter’s absence of a free tier or transparent pricing indicates it might be tailored for specific property sizes or needs. Kross Booking’s beta status implies potential future costs, but currently, no pricing is available. Your hotel should contact each provider directly for tailored quotes.

What Type of Hotel Should Use Counter?

• Hotels that primarily operate as hostels or small inns, focusing on simple check-in/check-out processes.
• Teams seeking an easy-to-learn, mobile-friendly platform with automation features.
• Properties that need integrated POS and revenue tracking tools.
• Small operators looking for a system with multiple integrations and role management.
• Hotels that value responsive support and ongoing updates.

Not ideal if your property requires complex revenue management or extensive OTA connectivity beyond what Counter offers.

What Type of Hotel Should Use Kross Booking?

• Vacation rentals and villas that need online check-in, owner portals, and guest messaging.
• Teams seeking a platform with extensive features like maintenance tracking, police reporting, and integrated booking engines.
• Operators aiming for a single system to handle reservations, income tracking, and guest communications.
• Property managers willing to experiment with a beta platform that is expanding its visual interface.
• Hotels that prioritize innovative features and a broad array of tools for guest experience.

Not ideal if your focus is on small hostels or properties that require extensive regional integrations or proven stability.

The Bottom Line for Hotels: Counter vs Kross Booking

Counter by Counter is a mature, well-reviewed PMS designed for small to mid-sized hostels and similar properties. Its high review count, ease of use, and robust integrations make it a dependable choice for properties prioritizing operational simplicity and support. Its extensive feature set supports daily management, automation, and revenue tracking, making it suitable for busy, small-scale hotels.

Kross Booking offers a versatile platform with many advanced features tailored toward vacation rentals and larger properties. Its capabilities in online check-in, owner management, and guest communication are appealing, especially for operators seeking a unified management system. However, with only one recent review, its reliability and support remain less certain.

If your hotel emphasizes stability, proven features, and a broad support ecosystem, Counter is the clear winner. Choose Counter if you want a trusted, high-rated platform with extensive integrations and ongoing development. If your property leans toward vacation rentals or requires specific features that Kross Booking offers, consider it, but be aware of its limited review data.