Clarity PMS (by Diamond Resorts) vs. eviivo Suite™ HMS:
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The Decision

Choosing between Clarity PMS by Diamond Resorts and eviivo Suite™ HMS hinges on your hotel’s specific needs, operational scale, and target market. Both aim to streamline management, but their core functionalities and user experience differ substantially. Clarity PMS is primarily tailored for resort operations with a focus on large-scale, multi-property management, while eviivo is geared toward independent hotels, B&Bs, and holiday rentals. So, which one better aligns with your hotel’s goals?

Clarity PMS promises a centralized management approach for resort chains, emphasizing structured team collaboration and guest experience. Conversely, eviivo offers an extensive suite of features designed for small-to-medium independent properties, emphasizing ease of use and channel management. But how do they really compare in usability, features, and support?

Is Clarity PMS or eviivo Suite™ Better for Hotels?

Both products aim to improve operational efficiency, but they do so with different approaches. Clarity PMS, built for resorts and large properties, focuses on integration with extensive operations, often requiring more complex setup and training, yet it only has a limited online presence and a zero-star review rating. eviivo, on the other hand, boasts a high user rating of 4.48 out of 5, with hundreds of recent reviews praising its straightforward interface and reliable customer service.

While Clarity PMS aims to serve larger, structured teams managing multiple locations, eviivo’s primary strength is empowering independent hoteliers with a user-friendly platform. Do you need a system designed for large-scale resort management or a simple, effective tool for a small property?

Clarity PMS vs eviivo Suite™: Which Should Your Hotel Choose?

If your hotel is part of a resort or operates multiple properties that require tight internal coordination, Clarity PMS might appeal due to its focus on alignment, teamwork, and trust. However, the platform’s zero reviews and extremely limited recent data suggest a lack of current support and user satisfaction, which could impact your team’s confidence.

For independent hotels, B&Bs, and vacation rentals seeking an easy-to-implement system with strong booking and channel management capabilities, eviivo is clearly the superior choice. Its 191 reviews with recent feedback, high NPS score, and 95% likelihood to recommend make it stand out as a trusted solution. If ease of use and customer support are priorities, eviivo is the recommended pick.

Is Clarity PMS or eviivo Suite™ Easier to Use?

Ease of use is a critical factor when selecting PMS software. Clarity PMS scores 0/5 with no recent reviews, indicating it’s likely not user-friendly or actively supported, which can hinder staff adoption. Conversely, eviivo’s high rating of 4.48 out of 5, based on 191 reviews, underscores its reputation for simplicity and straightforward onboarding.

Recent reviews highlight eviivo’s intuitive interface, with users citing its ease of navigation and minimal learning curve. Support materials and onboarding processes are rated at 4.38 out of 5, and the support team is praised for professionalism. Edge: eviivo.

Which Has Better Features: Clarity PMS or eviivo Suite™?

Eviivo’s extensive feature set—comprising 54 features including multi-currency, channel management, guest CRM, automation, and revenue tools—far exceeds Clarity PMS’s zero features. Many of these features facilitate direct booking growth, online check-in, automated messaging, and multi-lingual support, vital for independent properties.

Clarity PMS’s offerings are not detailed, but the absence of verified features or integrations suggests it lacks the depth found in eviivo. For properties seeking a rich, multi-faceted platform with advanced automation and marketing tools, eviivo’s feature count and capabilities give it a clear edge. End of: Edge: eviivo.

Which Has Better Customer Support: Clarity PMS or eviivo?

Customer support ratings tell a compelling story. Clarity PMS has no recent review data, indicating it’s either inactive or has zero engagement, which raises concerns about ongoing support. Meanwhile, eviivo boasts a high score of 4.57 out of 5 based on 191 reviews, with users praising responsiveness and professionalism, especially in onboarding and troubleshooting.

Specific reviews mention “excellent support” and “dedicated training,” emphasizing its reliability. Conversely, Clarity’s lack of recent feedback suggests it’s not a viable or supported option presently. Edge: eviivo.

Which Has More Integrations: Clarity PMS or eviivo?

eviivo integrates with 32 verified partners, including major OTAs, channel managers, and payment providers like Tripadvisor, Experience Hotel, and Canary Technologies. This extensive network ensures your property can synchronize bookings, rates, and guest communication effortlessly.

Clarity PMS offers no verified integrations, limiting its ability to connect with other essential systems. For an independent hotel looking to maximize distribution and automation, eviivo’s integrations make it the obvious choice. End of: Edge: eviivo.

Which Do Hoteliers Rate Higher: Clarity PMS or eviivo?

The stark contrast in review volume and recency highlights eviivo’s dominance. It has 191 reviews, with a 4.48/5 rating, and a recent NPS score of 9.17/10, showing strong satisfaction across various property types, including B&Bs, boutique hotels, and vacation rentals.

Clarity PMS’s zero reviews and a 0/5 overall rating show no recent customer validation or satisfaction. Given the active user base and recent positive feedback, eviivo’s reputation is clear. Edge: eviivo.

How Much Do Clarity PMS and eviivo Cost?

Clarity PMS does not publicly disclose pricing, which may indicate custom quotes or limited availability. eviivo charges a $700 base price, with no mention of ongoing monthly fees, making its cost transparent and accessible for small to medium properties.

While the initial investment may seem substantial, eviivo’s positive reviews suggest strong value for money, especially considering its extensive features, integrations, and support. If transparent pricing and predictable costs matter, eviivo’s model is more straightforward.

What Type of Hotel Should Use Clarity PMS?

• Hotels that operate large resorts with many interconnected properties needing centralized management.
• Teams that prioritize alignment, teamwork, and trust across multiple locations.
• Properties with existing robust infrastructure that can handle complex integrations.
• Hotels that require a system focused on long-term corporate or resort management principles.
• Not ideal if you need a quick, user-friendly platform, or if your property prefers cloud-based, easy onboarding solutions.

Clarity PMS’s focus on principles and fundamentals may suit large hospitality groups, but its lack of recent support and reviews make it a less reliable option for day-to-day operations.

What Type of Hotel Should Use eviivo Suite™?

• Small to medium independent hotels, B&Bs, and vacation rentals seeking simplicity and automation.
• Properties that rely heavily on online distribution and want seamless OTA integration.
• Teams that value customer support and ease of onboarding.
• Hotels wanting to grow direct bookings through integrated marketing and booking tools.
• Not ideal if your property is part of a large resort chain or needs highly customized enterprise solutions.

eviivo is best suited for owners and managers looking for a straightforward, feature-rich platform that can scale with their business.

Clarity PMS vs eviivo Suite™: The Bottom Line for Hotels

Clarity PMS is marketed as an all-encompassing resort management solution but lacks recent validation through reviews and active customer feedback. It’s designed for large, multi-property resorts focusing on fundamental principles like alignment and teamwork but may fall short in practical usability and ongoing support.

In contrast, eviivo excels in customer satisfaction, ease of use, and feature depth, particularly for independent properties aiming to streamline operations and maximize revenue. Its 191 recent reviews and high ratings support its reputation as a dependable tool for small-to-medium hotels.

If your hotel is a small, independent operation, eviivo’s proven track record and extensive features make it the clear choice. For large resorts with complex management needs, Clarity PMS might seem suitable in theory, but the lack of recent data and reviews suggests it’s a riskier option at this time.

Final Recommendation

Choose eviivo Suite™ HMS if your hotel is an independent property, B&B, or vacation rental aiming for ease, automation, and distribution control. Its high user ratings, feature set, and active support make it the safer, more reliable option.

Opt for Clarity PMS only if your hotel operates a large resort or chain, has the infrastructure to support complex systems, and requires a centralized management platform. However, be aware that recent customer feedback is unavailable, which may indicate support challenges or product inactivity.

In conclusion, for most hoteliers evaluating current options, eviivo offers a more proven, well-supported, and feature-rich solution that adapts to the needs of small to medium-sized properties.