Exely HMS vs. NewBook All-in-1 HMS:
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The Decision

Choosing the right hotel management software involves balancing features, ease of use, support, integrations, and cost. Both Exely HMS and NewBook All-in-1 HMS aim to streamline your operations, but their strengths and weaknesses differ significantly. With more reviews and recent feedback, Exely's platform demonstrates clearer reliability and depth, making it a compelling option for most hoteliers.

Which product aligns best with your hotel’s needs and growth plans? Let’s compare them side by side.

Is Exely HMS or NewBook All-in-1 HMS Better for Hotels?

Both Exely and NewBook target property managers seeking to simplify operations and increase revenue. Exely offers a broad set of features—38 unique functionalities—focused on automating revenue management, online reputation, and direct bookings, making it well-suited for hotels seeking a comprehensive management tool. Conversely, NewBook’s cloud-based PMS emphasizes straightforward operations, ease of management across various property types, and strong support, especially for rural and smaller properties.

Where they diverge is in their track record and depth of features. Exely, with 48 reviews (including 18 in the last six months), has a more recent and consistent flow of user feedback, indicating ongoing development and customer satisfaction. NewBook, with only 3 reviews, lacks recent data to validate its current performance. Do these differences influence your decision based on your hotel’s size and complexity?

Exely HMS vs NewBook All-in-1 HMS: Which Should Your Hotel Choose?

If your hotel needs a feature-rich system to handle diverse operations, revenue management, and online reputation, go with Exely. Its extensive feature set, including multi-currency, gift vouchers, transactional emails, and native email marketing, makes it suitable for larger or luxury properties aiming to maximize direct bookings.

If simplicity and ease of use are your priority, especially for smaller or rural properties, NewBook could be appealing. Its straightforward platform with integrated payment, online check-in, and support for a variety of property types suits properties focused on operational efficiency and guest experience. Hotels seeking advanced customization and reporting might find NewBook’s current capabilities limiting.

Is Exely HMS or NewBook All-in-1 HMS Easier to Use?

Exely scores a 4.88/5 for ease of use, supported by positive reviews citing its intuitive interface and smooth workflow integration. Users mention that staff adopt it quickly, emphasizing its accessible design and helpful onboarding. However, some critiques highlight that system performance during peak times could be improved.

NewBook’s UI is slightly rated lower at 4.67/5 but remains praised for its intuitiveness, quick learning curve, and helpful support. Its cloud-based setup simplifies onboarding, particularly for properties with limited technical resources. Based on recent reviews, Exely’s slightly higher rating and more extensive user feedback give it a slight edge.

Edge: Exely HMS

Which Has Better Features: Exely or NewBook?

Exely offers a total of 38 exclusive features, including sophisticated tools like a booking engine, channel manager, guest communication, revenue management, and online check-in/out. It also includes features like multi-lingual support, group booking engine, and GDPR compliance—capabilities that NewBook currently lacks.

NewBook, with its essential property management tools, focuses on operational basics and guest communication, but doesn’t yet match Exely’s depth. If your hotel needs advanced functionality for revenue and reputation management, Exely’s feature set is unmatched. For straightforward management, NewBook covers core needs sufficiently.

Edge: Exely HMS

Which Has Better Customer Support: Exely or NewBook?

Exely’s support team, rated 4.9/5, is praised for responsive, friendly, and helpful service, with numerous reviews highlighting quick issue resolution. Clients appreciate continuous improvements and dedicated support during onboarding and daily operations.

NewBook’s support scores a perfect 5/5, with reviews emphasizing timely, respectful, and knowledgeable assistance. Support for training and setup is highly valued, especially among smaller properties. Given the more recent reviews, NewBook’s customer support appears slightly more responsive, but Exely’s support remains highly rated.

Edge: NewBook All-in-1 HMS

Which Has More Integrations: Exely or NewBook?

Exely integrates with 8 verified partners, including key players like Hotellab, Oracle Hospitality, and Booking.com. Its integrations support channel management, POS, and email marketing, but are fewer than NewBook’s.

NewBook boasts 16 verified integrations, including popular platforms like SiteMinder, Revinate, and TripAdvisor, offering broader connectivity. If your hotel relies heavily on multiple third-party tools, NewBook’s larger partner network provides more flexibility.

Edge: NewBook All-in-1 HMS

Which Do Hoteliers Rate Higher: Exely or NewBook?

Exely’s 48 reviews, with a recent surge, yield an overall rating of 81.89/100, with a 98% likelihood of recommendation. Its reviews highlight stability, robust features, and excellent support, especially among boutique and city hotels.

NewBook’s only 3 reviews, with a perfect 10/10 NPS score, suggest strong customer satisfaction for small and rural properties. However, the limited recent data makes Exely the more proven choice for larger hotels or those seeking ongoing improvements.

Edge: Exely HMS

How Much Do Exely and NewBook Cost?

Exely’s pricing starts at $400/month per property, with no trial or implementation fees, offering a predictable expense for mid-sized hotels. NewBook’s pricing isn’t publicly detailed, but as a cloud-based platform, it typically involves custom quotes based on property size and needs.

While Exely’s transparent pricing makes budgeting easier, the lack of detailed quotes from NewBook means you must contact them directly for specific costs. For budget-conscious hotels, Exely’s clear pricing provides clarity and value.

What Type of Hotel Should Use Exely?

• Hotels that need a comprehensive system for managing reservations, online reputation, and revenue.
• Properties seeking advanced features like multi-currency, gift vouchers, and channel management.
• Hotels aiming to increase direct bookings and optimize pricing strategies.
• Mid to large-sized hotels with complex operations and higher revenue targets.

Not ideal if:

• You operate a very small property or simple guesthouse.
• You prefer a less feature-heavy, more straightforward PMS.

Not ideal if: You seek a minimal, easy-to-learn platform with basic operations only.

What Type of Hotel Should Use NewBook?

• Small, rural, or boutique properties looking for straightforward management tools.
• Hotels prioritizing quick onboarding and user-friendly interfaces.
• Properties that value excellent support and flexible booking management.
• Businesses needing a cloud platform to efficiently handle daily operations without complex features.

Not ideal if:

• You require deep customization, advanced revenue management, or extensive integrations.
• You operate a large chain needing multi-property oversight.

Not ideal if: Your hotel needs complex analytics, multi-currency features, or extensive automation.

Exely vs NewBook: The Bottom Line for Hotels

Exely provides a broad, feature-rich management system that excels in revenue, reputation, and multi-channel management, making it ideal for larger or growth-focused hotels. Its extensive feature set and recent positive reviews demonstrate a mature, evolving platform suited to properties with complex operational needs.

NewBook offers a simplified, easy-to-use PMS with strong support, perfect for small and rural hotels aiming for operational efficiency. Its broader integrations and high customer satisfaction ratings position it as a practical choice for properties prioritizing ease and support over advanced features.

If your hotel prioritizes deep functionality, automation, and proven stability, Exely is the clear choice. For simplicity, support, and flexibility, NewBook stands out, but with less recent validation.

In conclusion, for most hoteliers seeking a reliable, feature-rich solution backed by recent positive reviews, Exely HMS is the recommended platform. Its ongoing improvements and extensive capabilities make it the safer, more future-proof option.