Exely HMS vs. RoomRaccoon HMS:
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The Decision

Choosing between Exely HMS and RoomRaccoon HMS hinges on your hotel’s specific needs. Both platforms aim to streamline operations, boost revenue, and improve guest experiences, but they target different hotel types and offer distinct features. Your decision should consider your property size, operational complexity, and strategic goals.

Exely focuses on comprehensive management with strong customization, primarily serving a broader range of hotel segments. RoomRaccoon, meanwhile, is known for its intuitive interface, automated features, and extensive integrations, making it ideal for smaller, independent properties. Which one aligns better with your hotel’s growth trajectory?

Is Exely or RoomRaccoon Better for Hotels?

Exely and RoomRaccoon both address core hotel management challenges: reservations, channel distribution, and guest communication. Exely’s strength lies in its extensive feature set, including native email marketing and guest feedback management, designed for properties seeking detailed control. RoomRaccoon excels with its automation, real-time rate optimization, and over 300 integrations, simplifying daily tasks.

While Exely’s review count (48) is significantly lower than RoomRaccoon’s 484, recent reviews show Exely’s users are highly satisfied, praising its continuous improvements and customer support. RoomRaccoon’s larger user base provides a wealth of recent feedback indicating high overall satisfaction, especially among small hotels.

Do you need a platform with a large, active user community and automation features? Or do you prefer a customizable, feature-rich system with dedicated support? Your choice depends on scale and complexity.

Which Should Your Hotel Choose: Exely or RoomRaccoon?

If your hotel needs a flexible, all-in-one management platform with extensive automation and integrations tailored for small to medium-sized properties, RoomRaccoon is the better fit. Its platform is highly rated for ease of use (4.87/5), and its automation features, like AI-powered pricing and upselling, help increase revenue without adding complexity.

Conversely, if your hotel requires a more customizable system with native marketing, guest messaging, and feedback tools, Exely’s platform, despite fewer reviews, offers a strong proposition with its focus on direct bookings, online reputation, and continuous platform improvements.

For small independent hotels prioritizing automation and scalability, RoomRaccoon clearly leads. Larger properties or those needing advanced customization may find Exely’s broader feature set more suitable.

Is Exely or RoomRaccoon Easier to Use?

Both platforms boast high ease-of-use ratings—Exely at 4.88/5 and RoomRaccoon at 4.87/5—indicating a near tie in user-friendliness. Exely’s interface is praised for its intuitiveness and smooth integration into daily hotel operations, with onboarding rated at 4.82/5. User reviews emphasize how easy it is to create documents, customize workflows, and manage reservations.

RoomRaccoon’s interface is similarly intuitive, with many users highlighting its straightforward setup and minimal training required, especially advantageous for small teams. Its automation features, like rate optimization and guest communication, are seamlessly integrated, reducing manual work.

Edge: Exely, for slightly better onboarding ratings and documented continuous improvements that enhance operational flow.

Which Has Better Features: Exely or RoomRaccoon?

Exely offers 8 features exclusive to its platform, including native email marketing, SMS guest communication, guest feedback management, and custom rate management. These native marketing and communication tools allow hotels to personalize guest engagement directly within the system.

RoomRaccoon provides 27 features unique to its platform, such as automated rate optimization, guest app, multi-currency support, loyalty programs, digital registration, real-time reporting, and integrated payment terminals. Its focus on automation and guest experience enhancements makes it a powerful tool for small hotels aiming to upscale.

While RoomRaccoon has a broader feature set, Exely’s specialized native marketing tools can be critical for hotels focusing on direct bookings and reputation management.

Edge: RoomRaccoon, for its extensive native and automation features that support growth and operational efficiency.

Which Has Better Customer Support: Exely or RoomRaccoon?

Exely’s customer support, rated at 4.9/5, receives glowing reviews for its responsiveness and helpfulness. Users describe the support team as sociable, attentive, and quick to resolve issues, with comments like "Their very knowledgeable staff walked me through my journey to be online."

RoomRaccoon’s support, rated 4.74/5, is also well-regarded but receives some criticism for inconsistent after-sales responsiveness. Many users praise their prompt assistance, yet a few mention delays or unresolved technical issues, impacting overall satisfaction.

Edge: Exely, with higher support ratings and recent reviews emphasizing excellent customer service.

Which Has More Integrations: Exely or RoomRaccoon?

RoomRaccoon boasts 88 verified integrations, including popular partners like Sage, Becurious, and Paxxio, and features a marketplace with over 300 integrations. Its open API and broad partner network enable seamless connection with various booking, payment, and operational systems.

Exely offers 8 verified partners, including Oracle Hospitality, IDeaS, and Booking.com. While more limited, its integrations cover essential channels and revenue management tools, with a focus on reliability.

For extensive third-party integration needs, RoomRaccoon is the clear leader. If your hotel’s operational ecosystem is simpler and relies on core partners, Exely’s integrations may suffice.

Edge: RoomRaccoon, for its extensive, versatile integration marketplace supporting diverse hotel operations.

Which Do Hoteliers Rate Higher: Exely or RoomRaccoon?

RoomRaccoon’s reviews are overwhelmingly positive, with a 4.95/5 overall rating based on 484 reviews, and recent feedback continues to praise ease of use and automation. Hoteliers in the independent segment, especially small hotels and B&Bs, frequently cite increased RevPAR, simplified operations, and excellent support.

Exely’s limited review count (48) results in a high rating of 0/5 overall, but recent reviews—18 in the last 6 months—are highly positive, emphasizing continuous improvements and support. The small sample means less data, but the feedback is compelling.

Given the volume and recency, Edge: RoomRaccoon, for its larger and more active review base and consistently high ratings.

How Much Do Exely and RoomRaccoon Cost?

Exely’s pricing starts at $400 per month, with no mention of implementation or setup fees, and no freemium tier. Its straightforward pricing offers a predictable cost structure suitable for small to midsize hotels.

RoomRaccoon charges a base fee of $1,000, with no monthly per-room fees or implementation charges mentioned. Its higher price reflects its broad features, integrations, and automation tools, positioning it as a premium solution.

If budget is a concern, Exely’s lower starting price provides a compelling entry point. For those seeking extensive automation and integrations, RoomRaccoon’s premium pricing aligns with its advanced features.

What Type of Hotel Should Use Exely?

• Hotels that need a comprehensive management system with native marketing and feedback tools.
• Properties focused on increasing direct bookings and brand reputation.
• Hotels with medium-sized operations seeking customization options.
• Teams that value continuous platform improvements and responsive support.
• Not ideal if your property relies heavily on extensive third-party integrations or requires advanced automation.

Exely is suited for boutique, city-center, or conference hotels aiming for direct growth and personalized guest engagement.

What Type of Hotel Should Use RoomRaccoon?

• Small independent hotels, B&Bs, or eco-cabins seeking an intuitive, all-in-one platform.
• Hotels aiming for automation, dynamic pricing, and revenue optimization.
• Properties prioritizing guest experience with features like guest apps and digital registration.
• Teams seeking extensive integrations and real-time reporting.
• Not ideal if your hotel is part of a large chain requiring extensive corporate systems or if you need highly customized workflows outside standard automation.

RoomRaccoon is perfect for properties focused on automation, efficiency, and guest engagement, especially smaller hotels and boutique operators.

RoomRaccoon vs Exely: The Bottom Line for Hotels

The core difference is that RoomRaccoon offers a larger, more modern, automation-driven platform with extensive integrations, making it ideal for small to medium-sized properties aiming to scale efficiently. Exely provides a customizable, feature-rich environment, emphasizing native marketing, reputation management, and direct booking growth, suitable for hotels with more complex needs.

Choose Exely if your hotel prioritizes reputation, marketing, and customization. Opt for RoomRaccoon if automation, ease of use, and extensive integrations are your top priorities.

For small hotels seeking rapid growth, automation, and seamless integration, RoomRaccoon is the recommended choice. Larger or more marketing-focused hotels with a need for customization will find Exely more aligned with their goals.

In conclusion, RoomRaccoon’s larger, more recent review base and higher overall rating make it the stronger option for most independent hoteliers today. However, if native marketing and reputation tools are a priority, Exely’s focused features may serve your hotel better.