Exely HMS vs. ResortSuite:
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The Decision

When choosing a hotel management platform, your primary concern is often reliability, ease of use, and the ability to scale with your property’s needs. Exely HMS by Exely and ResortSuite both aim to streamline operations—yet they approach this goal very differently. Exely, with its recent surge in reviews and high user ratings, demonstrates a clear focus on modern, integrated solutions for a broad range of hotel types. ResortSuite, by contrast, has a long-standing presence but fewer recent reviews, limiting confidence in its current performance for most hoteliers.

Both products promise to improve operational efficiency, but Exely’s comprehensive feature set and recent positive feedback stand out. Do either of these solutions truly meet your hotel’s unique needs? Let’s explore their differences.

Is Exely HMS or ResortSuite Better for Hotels?

Exely HMS and ResortSuite target different market segments and hotel types but share the core goal of simplifying management. Exely provides a broad spectrum of features tailored for both small boutique hotels and larger properties, emphasizing direct booking and revenue optimization. ResortSuite, with its roots in luxury resorts, focuses heavily on spa, leisure, and multi-service operations, integrating activities beyond standard accommodation management.

While ResortSuite offers an extensive suite tailored for luxury and leisure properties, its limited recent reviews and regional presence raise questions about ongoing support and relevance. Exely, with over 48 reviews, mostly from the last six months, and a high NPS score of 9.83/5, indicates a healthier and more responsive user base. Given this, which platform better suits your hotel’s current operational challenges and future growth plans?

Exely HMS vs ResortSuite: Which Should Your Hotel Choose?

Your decision hinges on your property type and operational focus. If your hotel seeks a platform with a broad feature set, especially around direct bookings, channel management, and revenue management, Exely is the clear choice. Its extensive list of 38 unique features—including multi-currency, guest messaging, online check-in/out, and native email marketing—caters to properties aiming to boost direct reservations and streamline operations.

Conversely, if your hotel operates as a luxury resort, spa, or leisure club that requires specialized management of activities, spa workflows, and multi-service guest experiences, ResortSuite could be more aligned. However, with only one recent review and a limited regional presence, ResortSuite’s support and ongoing development may not meet your hotel’s evolving needs.

In essence, for most hotels looking for a modern, scalable, and well-supported system, Exely’s recent review momentum and comprehensive feature set make it the stronger candidate.

Is Exely HMS or ResortSuite Easier to Use?

Ease of use is critical for staff adoption and operational efficiency. Exely is rated 4.88/5 for ease of use, with reviews highlighting its intuitive interface that simplifies daily tasks. Users praise its straightforward navigation, quick onboarding, and helpful support, especially during transitions or new feature rollouts. The mobile app, although somewhat limited, offers quick access to essential functions.

ResortSuite’s usability appears more limited, with a 3/5 rating and reviews indicating challenges in managing complex room configurations and system quirks. Its support system, though responsive via tickets, may not be enough for hotels needing rapid, seamless staff training.

Edge: Exely HMS.

Which Has Better Features: Exely HMS or ResortSuite?

Exely offers a rich array of 38 features exclusive to its platform, covering everything from multi-currency support and gift vouchers to advanced revenue management and online website development. Its capabilities include a booking engine, channel manager, guest profiles, automated night audits, and integrated Point of Sale—features that empower your team to handle the full spectrum of hotel operations.

ResortSuite, while offering core reservation and activity management, lacks the extensive feature count and customization options seen in Exely. Its focus is more on leisure and resort-specific management, but it does not provide as many operational tools or integrations.

Edge: Exely HMS.

Which Has Better Customer Support: Exely HMS or ResortSuite?

Customer support ratings favor Exely, with a 4.9/5 rating based on 48 reviews and recent feedback emphasizing its quick, helpful responses. Hoteliers appreciate the responsiveness and proactive communication, with reviewers stating, “Their very knowledgeable staff walked me through my journey to be online,” and “Support is prompt and attentive.”

ResortSuite’s support, rated 4/5 from limited reviews, is primarily ticket-based and less recent. Some users note frustrations with unresolved issues, particularly regarding room configuration challenges, which indicates support might not be as proactive or comprehensive for current needs.

Edge: Exely HMS.

Which Has More Integrations: Exely or ResortSuite?

Exely boasts 8 verified partners, including prominent integrations like Booking.com, Oracle Hospitality, and Mews, ensuring your hotel can connect with major distribution channels and operational tools. ResortSuite has 9 verified partners, including Volo, SiteMinder, and Infor, but with less transparency about integration depth.

Both systems support vital industry partners, but Exely’s broader regional presence and recent integration updates provide a slight advantage. Its extensive partner list suggests better compatibility with evolving industry standards.

Edge: ResortSuite.

Which Do Hoteliers Rate Higher: Exely HMS or ResortSuite?

Exely’s reviews are recent and overwhelmingly positive, with a 98% likelihood to recommend and a 9.83/5 NPS score. Hoteliers from diverse segments, including boutique and city center hotels, praise its ease of use, support, and feature set.

ResortSuite, with only one recent review and a 3/5 overall rating, does not inspire as much confidence. Its limited reviews and regional footprint mean user scores could fluctuate as more hotels evaluate the platform.

Edge: Exely HMS.

How Much Do Exely HMS and ResortSuite Cost?

Exely is priced at a $400 monthly flat fee, with no implementation fees or freemium options. Its transparent pricing simplifies budget planning and indicates a clear value proposition for hotels seeking a robust management system.

ResortSuite’s pricing is not publicly available, which complicates direct comparison. Its long history and enterprise focus suggest a likely higher or customized pricing model, potentially making it less accessible for smaller properties.

What Type of Hotel Should Use Exely HMS?

• Hotels that want an all-in-one management system with extensive features.
• Properties aiming to increase direct bookings and optimize revenue.
• Hotels needing multi-currency, online check-in/out, and integrated marketing.
• Operations seeking modern, cloud-based solutions with mobile access.
• Hotels in diverse regions, from boutique to city center, looking for scalable tech.

Not ideal if:

• Your hotel operates solely as a small, independent boutique with minimal tech needs.
• You require a specialized system for leisure or spa management—ResortSuite might be better for that niche.

What Type of Hotel Should Use ResortSuite?

• Resorts, spas, and leisure properties with complex activity management.
• Hotels with integrated spa, golf, or wellness facilities needing dedicated workflows.
• Larger, multi-service properties that want modular, customizable solutions.
• Hotels with existing enterprise systems seeking specific activity or leisure modules.

Not ideal if:

• You need a modern, highly rated platform with broad regional support.
• Your hotel prioritizes direct booking growth and digital marketing tools—Exely’s feature set is more comprehensive.

Exely HMS vs ResortSuite: The Bottom Line for Hotels

Exely’s main strength is its recent growth in reviews, high user ratings, and broad feature set. Its focus on revenue growth, ease of use, and support make it well-suited for properties looking for a modern, scalable management platform.

ResortSuite’s long-standing presence offers tailored solutions for luxury resorts and leisure properties but is limited by fewer recent reviews and a smaller regional footprint. Its focus on activity and spa management makes it ideal only for specialized properties.

If your hotel needs a feature-rich, user-rated management system with strong recent support, Exely is the clear choice. ResortSuite may serve well if your operations are highly specialized in leisure activities and spa services, but limited recent feedback suggests it may not keep pace with evolving industry demands.