Exely HMS vs. TOTVS:
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The Decision

Choosing between Exely HMS by Exely and TOTVS for your hotel management needs hinges on your hotel’s specific requirements. While both aim to streamline operations, only Exely offers a proven, feature-rich platform with recent, high-rated reviews. TOTVS’s presence in the hotel industry appears limited, and without recent reviews or ratings, its ability to meet hoteliers' expectations remains uncertain. Does your hotel prioritize a well-supported, highly-rated system? Or are you exploring options with less proven track records?

Is Exely HMS or TOTVS Better for Hotels?

Exely HMS is a comprehensive, cloud-based hotel management platform designed to bolster revenue and streamline daily operations. It offers more than 38 features, including booking engines, channel management, guest communication, revenue management, and online check-in/out. In contrast, TOTVS provides no specific hotel management features, reviews, or ratings, making it difficult to assess its suitability. Given that Exely actively serves various hotel segments with clear functionalities, it’s the more viable choice for hoteliers.

Exely’s recent reviews highlight its ease of use, reliable support, and strong customer satisfaction, with a 4.88/5 ease rating and a 4.9/5 support rating from 48 reviews—18 of which are within the last six months. TOTVS, on the other hand, has no available reviews or recent data, leaving its effectiveness and user experience unverified. Would you prefer a platform with a recent track record and satisfied users?

Exely HMS vs TOTVS: Which Should Your Hotel Choose?

If your hotel needs a full-featured management system with integrated booking, channel management, guest communication, and revenue tools, go with Exely. It caters to boutique hotels, city center properties, and specialty segments, with a strong presence in multiple regions and a proven track record of boosting direct bookings, as demonstrated by case studies like MetroStar Hotel Kuala Lumpur.

If your hotel is seeking a management solution without publicly available reviews or demonstrated features, or if you’re simply exploring options, TOTVS may seem appealing. But without recent reviews or user feedback, its ability to deliver reliable hotel management functions is uncertain. For hotels prioritizing proven performance and ongoing support, Exely is the clear choice.

Is Exely HMS or TOTVS Easier to Use?

Exely’s interface scores 4.88/5 from 48 reviews, with users praising its intuitiveness, straightforward navigation, and seamless integration into daily operations. The onboarding process is rated 4.82/5, and users appreciate the helpful support team, which responds quickly and effectively. Conversely, TOTVS lacks any publicly available review or rating data, making it impossible to assess ease of use or user satisfaction.

Edge: Exely.

Which Has Better Features: Exely or TOTVS?

Exely offers 38 unique features, including a booking engine, channel management, guest messaging, online check-in/out, revenue management, native email marketing, group booking, and more. These features are designed specifically to increase direct bookings, improve online reputation, and automate key operational tasks. TOTVS provides no specific hotel management features or functionalities in its offerings, leaving a large gap in user-relevant capabilities.

Given the extensive feature set and focus on hotel management, Exely has a decisive edge for hotels seeking an all-in-one platform.

Edge: Exely.

Which Has Better Customer Support: Exely or TOTVS?

Exely’s customer support scores 4.9/5 from 48 recent reviews, with hoteliers emphasizing their quick, helpful, and attentive service. Reviewers note that support staff are sociable, responsive, and continuously improve the platform based on user feedback. There is no available support or onboarding data for TOTVS, making it impossible to compare their responsiveness or quality.

Edge: Exely.

Which Has More Integrations: Exely or TOTVS?

Exely provides 8 verified partners, including well-known integrations such as Oracle Hospitality, Booking.com, Mews, and others. Its platform supports multiple channels and property management tools, facilitating smooth operations across various systems. TOTVS offers no verified integrations or partner data, limiting its potential for seamless hotel workflows.

Edge: Exely.

Which Do Hoteliers Rate Higher: Exely or TOTVS?

Exely’s recent reviews reveal an average rating of 4.88/5 for ease of use, 4.9/5 for support, and a 9.83/5 NPS score, with 98% likelihood to recommend. These reviews come from 48 users, 18 of which are within the last six months, indicating current, satisfied customers across multiple segments like boutique and city hotels.

In contrast, TOTVS has no recent reviews or ratings, leaving its user satisfaction unverified. For current performance and trusted user feedback, Exely is the clear leader.

Edge: Exely.

How Much Do Exely and TOTVS Cost?

Exely charges a $400 base price with no trial or implementation fees, offering a straightforward subscription model. There is no pricing data available for TOTVS, and its lack of reviews or detailed information suggests limited transparency or hotel-specific offerings.

If budget and clear pricing are priorities, Exely’s transparent model simplifies decision-making.

What Type of Hotel Should Use Exely?

• Hotels that want a proven, feature-rich management platform with booking, revenue, and guest engagement tools.
• Hotels aiming to boost direct bookings and online reputation.
• Hotels seeking reliable, recent user support with high satisfaction.
• Teams that value an intuitive interface with onboarding rated at 4.82/5.
• Hotels in multiple regions, including North America, Europe, and Asia Pacific, with diverse property types like boutique, city center, or conference hotels.

Not ideal if your hotel requires a platform with minimal features or is seeking a vendor without recent reviews.

What Type of Hotel Should Use TOTVS?

• Hotels that are exploring options and do not need immediate, proven functionalities.
• Hotels without high reliance on integrated property management features, as the platform’s capabilities are unverified.
• Hotels that are comfortable with vendor options lacking recent customer feedback.
• Hotels that are not concerned with extensive features and support, given the absence of publicly available data.

Not ideal if your hotel values proven performance, recent feedback, and dedicated support.

Exely vs. TOTVS: The Bottom Line for Hotels

Exely offers a comprehensive, well-rated hotel management solution backed by recent reviews, featuring 38 tailored functionalities, high user satisfaction, and active regional presence. Its platform supports seamless operations, direct bookings, and guest engagement, making it suitable for hotels of various sizes and segments that seek a dependable system.

TOTVS, with no recent reviews, ratings, or demonstrated hotel-specific features, remains an uncertain choice. Without verified data, it’s difficult to recommend for hotels seeking proven, reliable management software.

If your hotel needs a trusted, feature-rich system with ongoing support, Exely is the clear pick. It stands out as the only platform with recent, positive feedback from a sizable user base.

Choose Exely if you want confidence, proven features, and a platform actively serving hotels worldwide. Consider TOTVS only if you are exploring options without urgent need for verified performance or dedicated hotel management features.