Frontdesk Anywhere vs. HotelRunner PMS:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s efficiency and guest satisfaction. Both Frontdesk Anywhere and HotelRunner PMS aim to streamline your operations, but their core offerings and strengths differ. As the more recent and highly-rated option, HotelRunner boasts a higher overall rating and a broader feature set, making it a compelling choice. But which product truly aligns with your hotel’s unique needs?

Is Frontdesk Anywhere or HotelRunner PMS Better for Hotels?

Frontdesk Anywhere and HotelRunner PMS both solve the fundamental challenge of managing reservations, guest data, and operational tasks in one platform. While Frontdesk Anywhere offers a more established presence with nearly 1,000,000 guests served and features like online reputation tracking, HotelRunner provides a wider array of functionalities, including ancillary revenue tracking, multi-lingual interfaces, and native email marketing. The key difference lies in recent reviews and feature richness—HotelRunner has more recent reviews and a broader feature set, suggesting it’s currently more aligned with evolving hotel needs. Does your hotel prioritize a more mature platform with proven support, or are you looking for the most advanced, feature-rich system?

HotelRunner PMS vs Frontdesk Anywhere: Which Should Your Hotel Choose?

If your hotel needs a highly-rated, feature-heavy PMS with excellent support and recent positive reviews, HotelRunner is the clear choice. Its 16 features exclusive to it, such as multi-lingual support, native email marketing, and digital registration, cater to hotels aiming to enhance guest engagement and operational automation. Conversely, if your hotel prefers a straightforward, easy-to-use system with a strong reputation and proven reliability, Frontdesk Anywhere’s 15 verified partners and 4.47/5 rating make it a solid option. However, the more recent reviews for HotelRunner and its higher 5/5 overall rating favor it as the current market leader. Which features align most with your hotel’s growth strategy?

Is Frontdesk Anywhere or HotelRunner PMS Easier to Use?

Both products have received high ease-of-use ratings: Frontdesk Anywhere scores 4.77/5, while HotelRunner edges slightly higher at 4.81/5. HotelRunner’s reviews emphasize its user-friendly interface, efficient operation, and ongoing support, making it accessible even for staff less familiar with PMS software. Frontdesk Anywhere is also praised for its simplicity, but feedback indicates it might benefit from more modern visual design. Given the nearly identical ratings and positive review comments, the deciding factor likely hinges on staff familiarity or preference for interface style. Edge: HotelRunner.

Which Has Better Features: Frontdesk Anywhere or HotelRunner PMS?

HotelRunner’s platform offers 16 features unique to it, including ancillary revenue tracking, multi-lingual support, digital registration, and integrated payment processing—features that Frontdesk Anywhere lacks entirely. Frontdesk Anywhere’s three exclusive features are EPoS, guest CRM, and guest profiles, which are less comprehensive. If your hotel requires features like multi-currency handling, native email marketing, or integrated ID scanning, HotelRunner clearly leads. For a more detailed feature comparison, HotelRunner’s broader scope makes it the more versatile choice. Edge: HotelRunner.

Which Has Better Customer Support: Frontdesk Anywhere or HotelRunner PMS?

Customer support ratings favor HotelRunner, with a perfect 5/5 score and recent reviews highlighting ongoing training, speedy responses, and high satisfaction. “We really like having ongoing training and support,” says one HotelRunner user, emphasizing the consistency and responsiveness. Frontdesk Anywhere’s support is also strong at 4.7/5, with positive comments about tech support, but some users mention slower response times. With more recent reviews and a higher overall support score, HotelRunner’s support stands out. Edge: HotelRunner.

Which Has More Integrations: Frontdesk Anywhere or HotelRunner PMS?

Both systems boast extensive integration options—HotelRunner with 17 verified partners, and Frontdesk Anywhere with 15. Shared integrations include Stripe, but HotelRunner offers several exclusive integrations such as Oracle Hospitality, Airbnb, and Agoda, which can be vital for properties relying on OTAs or specific payment systems. If your hotel depends on a broad or specific array of integrations, HotelRunner’s larger partner network provides more flexibility and options. Edge: HotelRunner.

Which Do Hoteliers Rate Higher: Frontdesk Anywhere or HotelRunner PMS?

HotelRunner has a perfect overall rating of 5/5 from 16 recent reviews, with 99% likelihood to recommend, particularly among boutique and villa hotels. Frontdesk Anywhere’s rating is 4.47/5 from 15 reviews, with an 90% recommendation rate, mainly from motels and independent hotels. Given the recency and higher scores, HotelRunner’s users report greater satisfaction across hotel types. If rating recency and overall score matter to your decision, HotelRunner is the stronger candidate. Edge: HotelRunner.

How Much Do Frontdesk Anywhere and HotelRunner PMS Cost?

Frontdesk Anywhere does not publicly disclose pricing, implying a customized quote based on property size or needs. HotelRunner offers a straightforward monthly fee of $100, with no additional implementation costs or trial options. If budget transparency and predictable costs are priorities, HotelRunner’s clear pricing model simplifies comparison. Otherwise, requesting a quote from Frontdesk Anywhere is necessary for full clarity.

What Type of Hotel Should Use Frontdesk Anywhere?

Hotels that should consider Frontdesk Anywhere include:

• Independent hotels seeking a mature, well-supported PMS.
• Motels and resort properties needing reliable reservation management.
• Hotels that value reputation management via integrated review tracking.
• Properties with a preference for a simple, straightforward interface.
• Teams that prioritize quick onboarding and user-friendly tools.

Not ideal if your hotel requires advanced features like multi-lingual support, digital registration, or multi-currency handling.

What Type of Hotel Should Use HotelRunner?

Hotels that should consider HotelRunner include:

• Boutique hotels and villas aiming to enhance guest engagement.
• Properties looking for multi-lingual, multi-currency, and digital registration features.
• Hotels that rely heavily on OTAs and need broad integration options.
• Hotels seeking a platform with extensive automation, email marketing, and ancillary revenue tools.
• Teams that want ongoing training and a support team that responds rapidly.

Not ideal if your hotel prefers a minimal feature set or if you are a very small property with limited operational complexity.

Frontdesk Anywhere vs HotelRunner PMS: The Bottom Line for Hotels

The core difference lies in their scope and recent reviews: HotelRunner outperforms Frontdesk Anywhere in overall ratings, features, and support, making it better suited for modern, growth-oriented hotels. While Frontdesk Anywhere remains a dependable choice for properties valuing proven stability and simplicity, HotelRunner’s broader feature set and higher user satisfaction make it the more compelling option today.

Choose Frontdesk Anywhere if your hotel values a well-established platform with solid support and basic functionality. Opt for HotelRunner if you want a versatile, feature-rich PMS with a higher likelihood of meeting future needs and excellent support. For most hotels seeking a modern, highly-rated platform, HotelRunner is the recommended choice.