Frontdesk Anywhere HMS vs. Preno HMS:
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The Decision

When choosing a hotel management system, your goal is to find a platform that simplifies operations, improves revenue, and enhances guest experiences. Frontdesk Anywhere HMS and Preno HMS both aim to meet these needs but do so with different strengths—one with a longer history and broader regional presence, the other with recent reviews and a more feature-rich offering. Your hotel’s specific requirements will determine which fits best.

If you’re seeking a system with a proven track record, extensive integrations, and strong support in North America, Frontdesk Anywhere is a natural choice. Conversely, if your hotel values a highly rated, cloud-based platform with more features and recent positive user feedback, Preno may be the better option.

Is Frontdesk Anywhere or Preno Better for Hotels?

Both Frontdesk Anywhere and Preno aim to streamline your hotel operations, from booking and front desk management to online distribution. Frontdesk Anywhere offers a more traditional, established platform with a focus on North American properties, especially boutique hotels and motels, supported by 8 reviews over the last six months. Its ratings reflect a high overall score of 4.44/5, with a strong customer support rating of 4.75/5.

Preno, on the other hand, is a newer platform with a broader global presence, supporting properties across multiple regions, including Europe, Asia Pacific, and Latin America. Despite its unscored overall rating, it boasts 58 recent reviews, all in the last six months, with an impressive 95% likelihood to recommend and a customer support rating of 4.69/5. Its feature set surpasses Frontdesk Anywhere significantly, making it more adaptable for diverse hotel types.

Both platforms offer integrations with major OTAs and GDS, but Preno’s extensive features—29 unique functionalities—outpace Frontdesk Anywhere’s limited offerings. Ultimately, while Frontdesk Anywhere delivers stability and support in specific regions, Preno’s recent reviews and richer feature set suggest a more versatile tool for modern hotels.

Preno vs Frontdesk Anywhere: Which Should Your Hotel Choose?

If your hotel is a boutique property or small to mid-sized operation seeking straightforward functionality, Frontdesk Anywhere’s proven reliability may suffice. It’s a good fit if your team values a platform with a long history, simple setup, and strong support, especially in North America.

However, if your hotel needs advanced features like online check-in, group booking, integrated channel management, and automated night audits, Preno is the superior choice. Its extensive feature set and high recent review scores suggest it’s more suited for properties aiming to grow, innovate, and operate across multiple regions.

For hotels prioritizing ease of onboarding and usability, Preno’s intuitive interface and quick support are compelling. Meanwhile, Frontdesk Anywhere offers a stable environment for properties that prefer a more traditional, less feature-heavy system.

Is Frontdesk Anywhere or Preno Easier to Use?

Frontdesk Anywhere earns a high ease of use rating of 4.56/5, with users praising its intuitive interface and responsive support. Its onboarding process scores 4.3/5, with users noting that its simple setup helps new staff get up to speed quickly. Reviewers mention that the system is straightforward, especially for small to mid-sized properties, with clear graphics and easy navigation.

Preno surpasses this with an even higher ease of use rating of 4.86/5, reflecting its modern, user-friendly design. Its onboarding is rated 4.64/5, with users emphasizing how quickly staff adapt to its intuitive interface and how responsive the support team is to questions. Many reviews highlight that Preno’s simplicity minimizes training time and facilitates rapid adoption.

Edge: Preno.

Which Has Better Features: Frontdesk Anywhere or Preno?

Frontdesk Anywhere offers essential property management features, including rate and availability management, full reporting, and booking engine capabilities. However, its feature set is limited, with no exclusive functionalities beyond core operations.

Preno outshines with 29 unique features, including online 24/7 support, direct billing, automated night audits, guest CRM, group booking engine, real-time status updates, and advanced rate management. It also supports integrations with Xero, Goki, and Zingle, among others, offering more automation and operational tools. This richer feature set makes Preno more adaptable to diverse hotel needs.

While Frontdesk Anywhere provides a solid foundation, Preno’s expansive capabilities give your team more room to scale and innovate.

Edge: Preno.

Which Has Better Customer Support: Frontdesk Anywhere or Preno?

Frontdesk Anywhere garners a support rating of 4.75/5, with reviews praising its responsiveness and friendly staff. Customers mention quick issue resolution and helpful onboarding, though some note occasional delays in getting a call back. Overall, users feel supported during setup and daily operations.

Preno’s support scores slightly lower at 4.69/5 but is consistently praised for quick, reliable assistance and proactive communication. Users appreciate the responsiveness and ongoing support that helps them maximize the platform’s capabilities. Both systems have strong reputations, but Frontdesk Anywhere’s longer track record in support gives it a slight edge.

Edge: Frontdesk Anywhere.

Which Do Hoteliers Rate Higher: Frontdesk Anywhere or Preno?

Frontdesk Anywhere’s reviews, totaling 8 in the last six months, reflect an overall positive sentiment with a 93% likelihood to recommend. Its primary users are boutique hotels and motels, with some reviews from independent properties rating it 3.75/5, indicating moderate satisfaction but room for improvement.

Preno’s 58 recent reviews show a slightly higher likelihood to recommend at 95%, with all reviews from diverse property types including motels and boutique hotels. While there’s no scored overall rating, the consistent positive feedback and high recommendation rate suggest strong user satisfaction, especially among properties seeking advanced features and global support.

Edge: Preno.

How Much Do Frontdesk Anywhere and Preno Cost?

Frontdesk Anywhere does not publicly disclose pricing details, often offering custom quotes based on property size and needs. It does not have a freemium or free trial option, making initial investment less predictable.

Preno costs $600 per month, with no free trial or freemium model. Its transparent pricing makes it easier to budget, though it requires a significant monthly investment. For hotels seeking predictable costs and clear value, Preno’s pricing structure can be advantageous.

What Type of Hotel Should Use Frontdesk Anywhere?

• Hotels that prioritize stability and proven support, especially in North America.
• Boutique hotels and motels looking for a straightforward property management system.
• Properties with small to mid-sized operations needing reliable front desk management.
• Hotels that prefer a less complex, easy-to-implement system.

Not ideal if your hotel needs extensive automation, advanced revenue management, or global distribution features.

What Type of Hotel Should Use Preno?

• Hotels aiming for rapid growth and operational automation.
• Properties in multiple regions seeking a flexible, feature-rich platform.
• Hotels that want integrated channel management, guest CRM, and real-time reporting.
• Boutique hotels, motels, and resorts that value a modern, user-friendly interface.

Not ideal if your hotel operates in a niche market with simple needs or if you require a platform with extensive offline or legacy support.

The Bottom Line for Hotels

At its core, Frontdesk Anywhere offers a traditional, stable property management experience with a focus on North American boutique hotels and motels. Its support, ease of use, and regional presence make it suitable for properties prioritizing reliability over advanced features.

Preno, however, is better suited for hotels seeking a highly customizable, feature-rich platform capable of supporting multi-region operations. Its recent reviews, broad feature set, and high recommendation rate make it the clear leader for properties looking to innovate and grow.

If your hotel values proven stability and support, go with Frontdesk Anywhere. But if your focus is on automation, advanced features, and scalability, Preno is the smarter choice.