Gastfreund | Hotelcore vs. TouchMenu:
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The Decision

Choosing between Gastfreund | Hotelcore and TouchMenu hinges on your hotel’s specific needs for guest engagement, operational efficiency, and integration. Both aim to enhance your guest experience, but they approach this differently—Gastfreund offers a broader suite of tools focused on digital guest directories and personalized communication, while TouchMenu emphasizes seamless ordering, upselling, and operational automation. Your decision should consider which features align more closely with your property’s priorities.

Gastfreund’s platform is more established with a larger review base and recent feedback, providing a stronger data foundation. TouchMenu, though newer and with fewer reviews, boasts a higher recent review score and more recent feedback, indicating rapid development and strong current user satisfaction. So, which product truly fits your hotel’s goals?

Is Gastfreund | Hotelcore or TouchMenu Better for Hotels?

Gastfreund | Hotelcore and TouchMenu both serve to digitize guest interactions but differ in scope and focus. Gastfreund’s solution is a modular platform that includes digital guest directories, info channels, and hotel newspapers, aiming to improve communication and reduce front desk inquiries. TouchMenu centers around ordering, upselling, and operational automation, integrating services like room service, spa bookings, and guest communication into one platform.

Gastfreund has more reviews (11 vs. 25), but TouchMenu’s reviews are all from the last six months, giving it a more current user perspective. TouchMenu’s higher overall rating (77.63 vs. 0) and perfect support score (5/5 vs. 4.27/5) indicate stronger recent customer satisfaction. Do you need a comprehensive communication platform or a streamlined operational tool? That choice defines your best fit.

Gastfreund | Hotelcore vs TouchMenu: Which Should Your Hotel Choose?

If your hotel prioritizes enriching guest communication, offering multilingual digital directories, and reducing administrative burdens, Gastfreund is the better fit. It’s ideal for properties seeking to improve guest engagement through digital info channels, with a broad range of integrations and a track record of success across global markets.

For hotels aiming to increase revenue through upselling, streamline service delivery, and automate operations like room service and spa bookings, TouchMenu is preferable. Its focus on personalized guest interactions, high ease of use, and recent stellar reviews make it perfect for tech-savvy, service-driven properties.

Your choice depends on whether your focus is guest communication and information or operational automation and revenue growth.

Is Gastfreund | Hotelcore or TouchMenu Easier to Use?

Gastfreund scores 4.27/5 for ease of use, with onboarding rated 4.44/5. Reviewers mention the platform’s modern interface and intuitive structure, making it accessible for staff and guests. Support is responsive, and the platform’s modular design helps hotels adopt features gradually, easing staff adoption.

TouchMenu outperforms with a 4.96/5 ease of use rating and a nearly perfect onboarding score of 4.96/5. Multiple reviews highlight its simple, fast, and comprehensive interface, with users praising the platform’s ability to quickly deliver value. Support responsiveness is also highly rated, with hotel staff feeling confident using it after onboarding.

Edge: TouchMenu.

Which Has Better Features: Gastfreund | Hotelcore or TouchMenu?

Gastfreund offers a digital guest directory, info channel, hotel newspaper, and hotelboard, totaling four core features. It also has a unique app download feature, enhancing guest engagement via native mobile apps, which TouchMenu does not provide.

TouchMenu offers ten shared features, including ordering, booking, and guest communication, plus a guest profiles feature that Gastfreund lacks. Its focus on operational tools like upselling and automation gives it an edge for properties seeking to boost revenue and streamline services.

Edge: TouchMenu.

Which Has Better Customer Support: Gastfreund | Hotelcore or TouchMenu?

Gastfreund’s support has a 4.27/5 rating, with reviews praising its friendly, quick, and solution-oriented responses. Guests appreciate the platform’s professional support and rapid completion times, emphasizing its reliability.

TouchMenu’s support is rated a perfect 5/5, with reviews highlighting its helpfulness and responsiveness. Hoteliers note that support is always available to assist in implementation and troubleshooting, making the platform feel well-backed.

Edge: TouchMenu.

Which Has More Integrations: Gastfreund | Hotelcore or TouchMenu?

Gastfreund integrates with 13 verified partners, including major PMS and booking systems like Winhotel, SiteMinder, and RoomRaccoon. It supports seamless operation with a broad array of third-party systems, offering more flexibility for larger or more complex hotel setups.

TouchMenu has four verified partners, including Stripe and Oracle Hospitality. While fewer, these integrations cover essential functions like payments and hospitality systems, sufficient for properties with simpler tech stacks.

Edge: Gastfreund.

Which Do Hoteliers Rate Higher: Gastfreund | Hotelcore or TouchMenu?

TouchMenu’s recent reviews (all within the last six months) provide a clearer picture of current satisfaction, with an overall rating of 77.63 and a 98% likelihood to recommend. Hotels in the luxury segment particularly praise its ease of use and support.

Gastfreund, with only 11 reviews, has a lower overall rating (0/5), but its long-standing presence and diverse hotel types (resorts, boutique hotels, RV parks) suggest steady performance. However, the more recent and higher ratings for TouchMenu reflect stronger current satisfaction.

Edge: TouchMenu.

How Much Do Gastfreund | Hotelcore and TouchMenu Cost?

Gastfreund’s pricing starts at $400 per month, with no free trial or implementation fees, making it a mid-range option. Its cost reflects its broader feature set and extensive integrations.

TouchMenu costs $300 per month, also with no trial or setup fees, positioning it as a slightly more affordable solution with a strong focus on automation and guest interaction features.

What Type of Hotel Should Use Gastfreund | Hotelcore?

• Hotels that prioritize comprehensive guest communication, including multilingual digital directories, hotel newspapers, and info channels.
• Properties seeking to reduce front desk inquiries and increase ancillary revenue via targeted offers.
• Larger hotels or resorts requiring extensive integrations with PMS and booking systems.
• Hotels wanting to deliver a digital guest experience across multiple touchpoints and languages.
• Teams wanting a modular platform that can expand over time.

Not ideal if you need a highly specialized order and booking platform or minimal digital communication tools.

What Type of Hotel Should Use TouchMenu?

• Hotels focused on operational efficiency, especially in food and beverage, spa, or room service.
• Properties aiming to increase revenue through personalized upselling and cross-selling.
• Tech-savvy hotels that value quick, intuitive interfaces for guests and staff.
• Hotels that want to automate routine tasks like ordering, booking, and guest communication.
• Properties seeking a platform with excellent support and recent positive reviews.

Not ideal if your focus is primarily on digital guest information or if your hotel requires extensive multilingual support beyond basic profiles.

The Bottom Line for Hotels

Gastfreund | Hotelcore offers a broad, established platform that emphasizes digital guest communication, multi-channel content, and extensive integrations. Its long history and diverse hotel segment coverage make it suitable for larger properties seeking comprehensive guest engagement.

TouchMenu is a newer, rapidly evolving platform that excels in operational automation, upselling, and guest service personalization. Its recent positive reviews, high ease of use, and support quality make it ideal for hotels prioritizing efficiency and revenue growth through digital means.

If your hotel needs a broad communication and engagement platform, Gastfreund is the more proven choice. However, if your focus is operational automation, upselling, and current high satisfaction, TouchMenu is the better option.

In conclusion, for a hotel aiming for a modern, user-friendly guest experience with strong current reviews, TouchMenu is the recommended choice. But if your property benefits from a modular, highly integrated communication suite, Gastfreund’s longstanding reputation makes it the safer investment.