Hop PMS vs. Sirvoy:
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The Decision

Choosing between Hop PMS by Hop Software and Sirvoy involves assessing your hotel’s needs against each platform’s strengths. Both products aim to streamline operations and improve guest experiences, but they diverge significantly in usability, features, and market presence. Hop PMS is a comprehensive system with a broad feature set but lacks recent review data, while Sirvoy, with over 95 reviews and recent feedback, offers simplicity and strong customer support. Which aligns better with your hotel's priorities?

Is Hop PMS or Sirvoy Better for Hotels?

Both Hop PMS and Sirvoy are property management systems designed to simplify hotel operations, but they target different hotel types and operational complexities. Hop PMS emphasizes an all-in-one management approach with features like revenue management, integrated CRS, and guest apps, primarily appealing to larger or more complex properties. Sirvoy, on the other hand, provides an easier-to-use interface with essential functionalities, making it attractive for small to medium-sized hotels, B&Bs, and hostels.

Review data clearly favors Sirvoy due to its 95 reviews and recent positive feedback, whereas Hop PMS has no reviews at all, which raises questions about its current market engagement. Do you prioritize a feature-rich platform or a system with proven user satisfaction?

Hop PMS vs Sirvoy: Which Should Your Hotel Choose?

If your hotel needs an extensive management system integrating revenue tracking, EPoS, CRS, and guest apps, Hop PMS could be appealing, especially if you’re aiming to reduce expenses and maximize direct bookings. However, with no recent reviews, its current performance and customer satisfaction remain uncertain.

If your hotel seeks a straightforward, easy-to-navigate platform with excellent support, Sirvoy is the clear choice. Its recent reviews commend its user-friendliness, responsive support, and affordability, ideal for properties that want quick onboarding without the complexity.

Your decision hinges on whether you need a feature-heavy platform or a reliable, simple solution. Which aligns with your operational goals?

Is Hop PMS or Sirvoy Easier to Use?

User experience is a decisive factor, and based on recent reviews, Sirvoy’s interface scores 4.64 out of 5, with many users describing it as intuitive and straightforward. Support ratings are equally high at 4.85 out of 5, with users praising quick, helpful assistance.

Hop PMS lacks recent review data, but its overall rating of 0/5 suggests it may not be currently active or well-supported. Given the recent positive experiences with Sirvoy, it’s safer to consider it easier for your team to adopt and operate.

Edge: Sirvoy.

Which Has Better Features: Hop PMS or Sirvoy?

Hop PMS boasts 8 features unique to its platform, including EPoS, revenue management, integrated CRS, guest app, lobby kiosk, automated night audit, and mobile app—features that support larger operations and revenue optimization. Its 23 shared features also include essential property management tools.

Sirvoy offers 20 features unique to its system, like multi-lingual support, task management, automated reminders, integrated ID scanner, housekeeper mobile app, real-time updates, online checkout, and rate management—features tailored for smaller properties seeking simplicity and automation.

Given the feature count, Hop PMS’s specialized tools are appealing for complex operations, but Sirvoy’s more balanced set serves small to medium hotels well. Which features do you prioritize?

Edge: Sirvoy (more recent reviews and a broader feature set for SMBs).

Which Has Better Customer Support: Hop PMS or Sirvoy?

Customer support ratings heavily favor Sirvoy at 4.85 out of 5, with reviews highlighting quick, friendly, and thorough assistance. Users report support staff as responsive, knowledgeable, and instrumental during onboarding and troubleshooting.

Hop PMS, with no recent reviews, cannot be confidently assessed, but its current support reputation appears lacking. Given Sirvoy’s consistent praise, it’s the safer choice for hotel teams valuing reliable help.

Edge: Sirvoy.

Which Has More Integrations: Hop PMS or Sirvoy?

Sirvoy integrates with 21 verified partners, including major channels like Booking.com, Expedia, and GDS systems, plus unique partners like RevControl, TrustYou, and Oaky. This broad ecosystem supports diverse property needs and scaling.

Hop PMS has only 7 verified integrations, with notable partners like WuBook and GuestRevu, but fewer options overall. For hotels seeking extensive channel and revenue management integrations, Sirvoy is the clear leader.

Edge: Sirvoy.

Which Do Hoteliers Rate Higher: Hop PMS or Sirvoy?

Since Hop PMS has no recent reviews, its user satisfaction is indeterminate. Sirvoy’s 95 reviews, with a 9.41/10 NPS score, indicate high hotel satisfaction, especially among small and medium properties.

Hoteliers across segments—such as B&Bs, hostels, resorts, and boutique hotels—appreciate Sirvoy’s ease of use, support, and affordability. Its recent reviews reinforce its strong reputation in the market.

Edge: Sirvoy.

How Much Do Hop PMS and Sirvoy Cost?

Hop PMS does not publicly list pricing, indicating it may be custom or unavailable for direct purchase, which complicates evaluation.

Sirvoy charges $200/month for its service, with a 30-day free trial, making it transparent and accessible for small to medium properties. Its pricing model aligns with its value proposition of simplicity and affordability.

Edge: Sirvoy.

What Type of Hotel Should Use Hop PMS?

Hotels that:

• Need a comprehensive, all-in-one management system with advanced revenue tools.
• Have larger or more complex operations requiring integrated CRS, EPoS, and ancillary revenue tracking.
• Want an automated night audit and mobile guest app.

Teams that:

• Aim to reduce operational expenses through extensive automation.
• Desire integrated management for multiple revenue streams.
• Are prepared for potentially higher complexity and cost.

Not ideal if:

• You operate a small property with minimal management needs.
• You prioritize ease of use and quick onboarding.
• You rely heavily on user reviews for decision-making.

What Type of Hotel Should Use Sirvoy?

Hotels that:

• Are small to medium-sized properties like B&Bs, hostels, or boutique hotels.
• Want an intuitive, straightforward system with rapid setup.
• Value strong customer support and affordability.

Teams that:

• Seek essential property management features without complexity.
• Need reliable booking, channel management, and payment processing.
• Prefer a system with recent positive reviews and high user satisfaction.

Not ideal if:

• Your property requires advanced revenue management or bespoke integrations.
• You need extensive customization or CRM capabilities.
• You operate at a scale where more complex enterprise systems are necessary.

The Bottom Line for Hotels

The core difference is that Hop PMS offers a feature-rich platform aimed at larger or more complex operations, but it currently lacks recent user feedback to validate performance. Sirvoy provides a simple, well-reviewed system tailored for small to medium-sized properties, with a focus on ease of use and support.

Choose Hop PMS if your hotel needs a broad set of advanced tools and can handle complexity, and you’re comfortable with less recent review data. Opt for Sirvoy if you prioritize proven user satisfaction, quick onboarding, and a system designed for property owners seeking simplicity.

For most hotels weighing recent feedback and user experience, Sirvoy emerges as the more reliable choice. However, if your operations demand sophisticated management features and integration, and you can verify Hop PMS’s current support status, it could be worth exploring further.