Hostaway vs. iGMS:
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The Decision

Choosing between Hostaway and iGMS hinges on your property management needs, especially within the vacation rental sector. Both platforms aim to streamline operations, but Hostaway’s extensive feature set and larger user base give it a competitive edge. Hostaway’s recent reviews and higher ratings demonstrate its proven performance in the industry. Conversely, iGMS offers core automation but lacks the breadth of integrations and features that make Hostaway stand out. Are you ready to dive into the details?

Is Hostaway or iGMS Better for Hotels?

Hostaway and iGMS serve vacation rental managers, but their approaches differ sharply. Hostaway provides a comprehensive system with advanced reporting, owner statements, and a guest portal, making it suitable for property managers handling multiple properties or seeking extensive customization. iGMS focuses primarily on automation and channel management for smaller portfolios with straightforward needs.

Hostaway’s larger review volume and more recent feedback bolster its credibility, with 80 reviews in the last six months—51 of those being recent—versus zero reviews for iGMS. This volume and recency mean Hostaway’s performance data is more reliable. Hostaway’s broad regional presence and integrations further reinforce its suitability for professional operators. Does your team prioritize a feature-rich platform with proven user satisfaction?

Hostaway vs iGMS: Which Should Your Hotel Choose?

If your hotel manages a diverse portfolio, such as villas, serviced apartments, or multi-property brands, Hostaway’s extensive feature set makes it the clear choice. Its ability to handle real-time channel sync, owner reporting, and automation at scale is invaluable. For smaller operations or those primarily seeking automation with minimal complexity, iGMS might suffice, but its lack of reviews and limited features make it a weaker contender for growth.

For hotels aiming to increase revenue through advanced dynamic pricing, owner transparency, and multi-channel management, Hostaway offers proven tools. If you need a straightforward, budget-friendly automation platform without the need for extensive integrations, iGMS could fit. Given Hostaway’s wider adoption and recent user satisfaction, the decision leans toward it for hotel properties seeking scalable management.

Is Hostaway or iGMS Easier to Use?

Hostaway’s ease of use is highly rated at 4.63 out of 5, supported by a user-friendly interface, intuitive onboarding, and a mobile app. Customers highlight its straightforward setup and helpful support team, with many praising the onboarding process and onboarding support staff like Ramon and Jeriko.

iGMS, on the other hand, has no recent reviews or ratings available, leaving its usability unverified. Without comparative feedback, it’s difficult to assess its user experience, but the lack of reviews suggests less industry validation. Therefore, Edge: Hostaway.

Which Has Better Features: Hostaway or iGMS?

Hostaway boasts 10 unique features, including financial reporting, owner statements, a guest portal, and a CRM, that iGMS does not offer. These features support advanced property management, owner transparency, and guest engagement—crucial for larger or more complex operations.

iGMS provides core automation and channel management but lacks the advanced financial or owner-centric tools Hostaway delivers. With no verified features exclusive to iGMS, Hostaway clearly has a broader, more sophisticated feature set. Edge: Hostaway.

Which Has Better Customer Support: Hostaway or iGMS?

Hostaway’s customer support scores an impressive 4.75 out of 5, with recent reviews praising quick responses, helpful staff, and detailed guidance. Customers report positive experiences, with some mentioning dedicated support agents and effective problem resolution.

iGMS offers no reviews or ratings on support, making it impossible to verify its quality. Given Hostaway’s consistent praise and high satisfaction scores, it’s the safer choice for reliable support when your team needs assistance. Edge: Hostaway.

Which Has More Integrations: Hostaway or iGMS?

Hostaway features 14 verified partners, including major OTAs like Airbnb, Vrbo, and Booking.com, as well as tools like Stripe, PriceLabs, and Wheelhouse. These integrations facilitate smoother operations and better automation.

iGMS lacks verified integrations, limiting its connectivity and flexibility in streamlining workflows. For property managers relying on multiple tools, Hostaway’s extensive partner network offers significant advantages. Edge: Hostaway.

Which Do Hoteliers Rate Higher: Hostaway or iGMS?

Hostaway’s overall rating of 5/5 and a net promoter score of 9.34/10 reflect high user satisfaction, especially among larger properties and professional managers. Recent reviews emphasize its ease of use, reliability, and support excellence.

iGMS has no available ratings or recent reviews, leaving its reputation unverified. The high volume and recency of Hostaway’s reviews make it the more trusted choice among hoteliers. Edge: Hostaway.

How Much Do Hostaway and iGMS Cost?

Hostaway and iGMS do not publicly disclose specific pricing plans. Both operate on customized quotes based on property count and feature needs, often requiring direct contact with sales teams. Expect costs to scale with your portfolio size and required integrations.

Pricing transparency is limited, so evaluate the value based on features and support rather than sticker price alone. Given Hostaway’s extensive feature set, its investment is justified for growing and multi-property hotels.

What Type of Hotel Should Use Hostaway?

• Hotels that manage multiple properties, such as villas, serviced apartments, or boutique chains.
• Teams seeking advanced automation, owner transparency, and multi-channel management.
• Properties looking to boost revenue with dynamic pricing and detailed reports.
• Hotels that require integrations with numerous third-party tools.
• Businesses aiming for scalability and professional-grade management.

Not ideal if you prefer a lightweight, simple automation tool for a single property, or if your operations don’t need extensive reporting.

What Type of Hotel Should Use iGMS?

• Small vacation rentals or single-property hosts interested in basic automation.
• Teams focused mainly on channel management without needing advanced financial or owner features.
• Properties with straightforward operational requirements.
• Hotels with limited budgets, prioritizing automation over customization.

Not ideal if you manage multiple properties, need detailed financial reporting, or rely on extensive integrations.

Hostaway vs iGMS: The Bottom Line for Hotels

Hostaway’s extensive feature set and recent positive reviews make it the more reliable choice for professional hoteliers. Its proven track record in global regions and high satisfaction ratings demonstrate its suitability for diverse, scalable operations.

If your hotel requires advanced management tools, automation, and integrations, Hostaway offers clear advantages. Conversely, if your needs are simple and your property is small-scale, iGMS might be adequate, but its lack of recent validation puts it at a disadvantage.

For most hotels looking to grow and optimize their rental operations, Hostaway’s maturity, features, and recent user feedback make it the recommended platform. It’s a tool built for serious property management, not just automation.