Hostaway vs. Owner Relations Condo Hotel Software:
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The Decision

Choosing between Hostaway and Owner Relations Condo Hotel Software hinges on your hotel’s specific needs. While both aim to streamline operations, Hostaway offers a broad, multi-channel vacation rental management platform with extensive features, whereas OwnerRelations focuses on condo hotels with centralized communication and financial management. Your team should consider the scale, property type, and integration requirements before making a choice. But which product better aligns with your operational challenges?

Is Hostaway or Owner Relations Better for Hotels?

Hostaway and OwnerRelations serve distinct segments within the property management landscape. Hostaway, with over 80 reviews and a 5/5 overall rating, is clearly favored by users managing vacation rentals, villas, and serviced apartments across diverse regions. Its platform supports multi-channel management, automation, and dynamic pricing, making it ideal for property managers scaling operations.

OwnerRelations, with no recent reviews or ratings, appears tailored specifically for condo hotels and smaller, owner-centric properties. Its limited market presence and lack of review data suggest it may lack the advanced features or user engagement that make Hostaway the preferred choice for larger or more diverse operations.

Ultimately, if your hotel manages multiple short-term rental properties across various channels, Hostaway’s extensive functionality and recent positive reviews make it the stronger option. Conversely, if you operate a condo hotel or focus on owner relations with less need for broad channel management, OwnerRelations might fit. Are you seeking a versatile platform or a niche solution?

Hostaway vs Owner Relations: Which Should Your Hotel Choose?

If your hotel needs a comprehensive vacation rental management system, go with Hostaway. It’s designed for property managers overseeing 5 to 500+ properties, supporting multi-channel distribution, automated guest communication, and advanced reporting. Its widespread adoption and 80 recent reviews, with a 95% likelihood to recommend, highlight its reliability and popularity.

If your hotel primarily requires centralized owner and guest communication, along with basic operational insights without extensive channel management, OwnerRelations could suffice. However, its lack of recent reviews and limited feature set suggest it may not meet the needs of growing or multi-property hotels.

For hotels seeking scalable, feature-rich management, Hostaway provides proven tools for growth. If your focus is on owner relations within a smaller or niche property, OwnerRelations may be adequate, but it’s less tested at scale.

Is Hostaway or Owner Relations Easier to Use?

Hostaway’s user rating of 4.63/5 and its recent reviews highlight a highly intuitive interface and smooth onboarding process. Users praise its ease of use, with many noting it works well with Airbnb, Vrbo, and Booking.com, and support staff are responsive, offering comprehensive help.

OwnerRelations, with no available recent ratings or reviews, provides limited insight into its usability. Its platform’s simplicity or complexity can’t be confidently assessed, but the absence of recent data suggests it may not have the same level of user-friendly design or support.

Edge: Hostaway.

Which Has Better Features: Hostaway or Owner Relations?

Hostaway boasts 10 features exclusive to its platform, including financial reporting, owner statements, guest portals, promotional rates, mobile app, trust accounting, CRM, channel manager, and app marketplace. These features support robust management and automation, directly enhancing operational control and revenue opportunities.

OwnerRelations offers a streamlined platform centered around communication and financial management for condo hotels, but without additional features or integrations. Its limited feature set and absence of unique offerings place it at a disadvantage compared to Hostaway.

Edge: Hostaway.

Which Has Better Customer Support: Hostaway or Owner Relations?

Hostaway’s customer support receives a 4.75/5 rating, with recent reviews highlighting quick, effective responses and dedicated support staff. Users mention the availability of 24/7 support, a comprehensive help center, and personalized assistance, which contribute significantly to user confidence.

OwnerRelations, lacking recent reviews and ratings, provides no available data on support quality. The absence of recent feedback suggests its support level might be less tested or less responsive compared to Hostaway’s well-regarded team.

Edge: Hostaway.

Which Has More Integrations: Hostaway or Owner Relations?

Hostaway offers 14 verified integration partners, including major platforms like Airbnb, Vrbo, Booking.com, Stripe, and tools like PriceLabs, Breezeway, and Lynx Automation. These integrations facilitate smooth operations across booking, pricing, and automation tools, making it a versatile platform.

OwnerRelations supports only one verified integration with Stayntouch, significantly limiting its connectivity options. Its narrower integration ecosystem restricts operational flexibility, especially for hotels relying on multiple third-party tools.

Edge: Hostaway.

Which Do Hoteliers Rate Higher: Hostaway or Owner Relations?

Hostaway’s recent reviews, totaling 80 in the last six months with a 93-point score, show a high user satisfaction, especially among vacation rental managers. The platform’s ease of use, support, and feature set are consistently praised across segments, with a 95% likelihood to recommend.

OwnerRelations has no recent reviews or data on user ratings, making it impossible to assess current customer sentiment. The lack of recent feedback suggests it isn’t as widely adopted or positively evaluated as Hostaway.

Edge: Hostaway.

How Much Do Hostaway and Owner Relations Cost?

Hostaway does not provide specific pricing details publicly, but it operates on a per-property or subscription basis, with no free tier or trial. Its pricing reflects its enterprise-level features, which may be a consideration for larger or scaling operations.

OwnerRelations also does not disclose pricing, but its focus on condo hotels implies tailored packages for owner-centric management rather than broad-scale rental operations. Its cost structure remains unclear, and a direct quote would be necessary.

What Type of Hotel Should Use Hostaway?

• Hotels managing multiple properties across various channels.
• Teams looking for automation in guest communication and dynamic pricing.
• Businesses aiming to scale operations with integrated financial reporting.
• Hotels that value extensive integrations and mobile management.
• Properties serving diverse segments, including vacation rentals, villas, and serviced apartments.

Not ideal if your hotel is a small boutique or single-property operation with minimal channel needs.

What Type of Hotel Should Use Owner Relations?

• Condo hotels with a focus on owner and guest communication.
• Small property managers seeking centralized reservation and maintenance management.
• Hotels prioritizing financial transparency with owners.
• Businesses that need a straightforward platform without extensive third-party integrations.

Not ideal if you require multi-channel management, automation, or advanced features for growth.

The Bottom Line for Hotels

Hostaway emerges as the clear leader for hotels managing multiple properties or seeking a versatile vacation rental management system. Its extensive feature set, high user ratings, and strong recent reviews position it as the safer, more reliable choice.

OwnerRelations offers a niche, owner-centric platform that may suit smaller condo hotels or those with minimal operational complexity. Its limited reviews and integrations, however, make it less appealing for hotels aiming for growth or broader management capabilities.

If your hotel prioritizes growth, automation, and proven reliability, choose Hostaway. For small-scale condo hotels focused on owner relations, OwnerRelations could fulfill your needs — but with fewer assurances of support and scalability.