HotelRunner PMS vs. Redforts:
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The Decision

When selecting a property management system, your hotel needs a solution that simplifies operations, enhances guest experience, and integrates well with existing tools. HotelRunner PMS by HotelRunner and Redforts both aim to streamline hotel management, but they diverge significantly in performance, user feedback, and market presence. HotelRunner’s system is backed by a larger, more recent review base and higher ratings, indicating stronger user satisfaction and ongoing support.

Are you looking for a system that’s widely trusted with proven reliability and continuous updates? Or do you prefer a more budget-friendly, highly integrated software with a smaller footprint? Let’s compare both to help you decide.

Is HotelRunner PMS or Redforts Better for Hotels?

HotelRunner PMS and Redforts both serve the core purpose of managing reservations, guest check-ins, and room allocations but do so with differing strengths. HotelRunner excels in user experience, support, and market presence, supported by 16 reviews in the last six months and a perfect 5/5 overall rating. Redforts, with 40 reviews, has a solid user base, but their more recent feedback is limited, and their overall rating is 0/5, signaling potential stability or satisfaction issues.

Both systems aim to increase operational efficiency, but HotelRunner’s high ease-of-use score (4.81/5) and customer support rating (5/5) suggest a more reliable experience. Meanwhile, Redforts emphasizes automation and integration, yet its lower recent review activity and 4.53/5 support score could point to less active development or support focus.

Your team should consider which factors—ease, support, and market trust—are most critical. Would you prefer a system with a proven track record and larger community? Or are you comfortable with a smaller, more niche tool that’s still evolving?

HotelRunner PMS vs Redforts: Which Should Your Hotel Choose?

If your hotel prioritizes ease of use, excellent customer support, and a broad set of integrations, HotelRunner is the clear winner. Its 5/5 customer support rating, 16 recent reviews, and 5/5 overall score make it suitable for hotels that want minimal friction during onboarding and reliable ongoing assistance.

Conversely, if your hotel is seeking a cost-effective, all-in-one platform with extensive features like online check-in, guest messaging, and EPoS, Redforts offers a more comprehensive suite at a higher starting price ($500 vs $100 for HotelRunner). It’s better suited for properties that want deep automation and integration with peripherals like kiosks and POS systems, especially if your team is comfortable with potential interface updates.

In summary, choose HotelRunner if you value proven stability and support. Opt for Redforts if your hotel needs a broad feature set and a flexible modular approach, and you're prepared for a slightly less active review ecosystem.

Is HotelRunner PMS or Redforts Easier to Use?

HotelRunner scores an impressive 4.81/5 for ease of use, with reviews emphasizing its user-friendly interface and straightforward reservation management. Users praise ongoing training and the ease of handling multiple systems from a single dashboard, making staff adoption smoother.

Redforts comes close with a 4.68/5 rating and is praised for its intuitive design, especially for small hotels and hostels. Users note that it’s easy to learn and reduces human errors, though some mention the interface could benefit from modernization.

Edge: HotelRunner.

Which Has Better Features: HotelRunner PMS or Redforts?

HotelRunner offers 6 features exclusive to their system, including integrated CRS, ancillary revenue tracking, automated night audit, on-premise management, mobile device notes & tasks, and integrated payment terminals. These add significant automation and operational control.

Redforts boasts 23 unique features, such as transaction emails, automated reminders, guest app, online check-in, real-time reporting, employee messaging, rate management, EPoS, automated space optimization, task management, and ID scanning. These functionalities cater to comprehensive automation and guest engagement.

While Redforts provides a broader feature set, HotelRunner’s specialized tools like the CRS and night audit automation stand out for operational efficiency.

Edge: Redforts.

Which Has Better Customer Support: HotelRunner PMS or Redforts?

HotelRunner’s 5/5 customer support rating is supported by reviews highlighting ongoing support, training, and minimal disruptions. Hoteliers appreciate the quick, friendly responses that help keep operations smooth, especially during onboarding.

Redforts offers solid support with a 4.53/5 rating but has fewer recent reviews. Users mention responsive customer service and continuous innovation but note that support responsiveness could improve in some contexts.

Edge: HotelRunner.

Which Has More Integrations: HotelRunner PMS or Redforts?

HotelRunner’s system integrates with 17 verified partners, including major online travel agencies, channel managers, and enterprise systems such as Oracle Hospitality, Hotelogix, and Airbnb. This extensive network supports smooth reservations, distribution, and reporting workflows.

Redforts maintains only 2 verified integrations, with partners like Mr Winston and WuBook. While these cover essential channel management, they lack the breadth seen with HotelRunner.

Edge: HotelRunner.

Which Do Hoteliers Rate Higher: HotelRunner or Redforts?

HotelRunner’s users consistently rate the system highly, with a 5/5 overall rating based on 16 reviews, all in the last six months. Satisfaction is reflected in a 99% likelihood to recommend and a 9.88/5 NPS score.

Redforts’ reviews are mostly positive in terms of ease of use and automation but are less recent and overall rated at 0/5. This discrepancy suggests limited current user satisfaction or support.

Edge: HotelRunner.

How Much Do HotelRunner and Redforts Cost?

HotelRunner charges a flat monthly fee of $100, with no free tier, trial, or implementation fee. This predictable pricing makes budgeting straightforward.

Redforts’ starting price is $500 per month, also with no free trial or implementation fees. Its higher cost reflects its broader feature set and automation capabilities.

Both products’ pricing aligns with their features and market positioning—HotelRunner offers affordability, Redforts emphasizes comprehensive automation at a premium.

What Type of Hotel Should Use HotelRunner PMS?

• Hotels that value stability, ease of use, and strong support.
• Properties seeking seamless integration with major OTAs and channel managers.
• Small to medium hotels that want to simplify daily operations without extensive training.
• Hotels that prioritize automation like automated night audits and integrated CRS.
• Hotels aiming for quick onboarding, reliable updates, and ongoing training.

Not ideal if your hotel requires specialized modules like POS or EPoS, or if you prefer a system with a more extensive feature set at a higher price point.

What Type of Hotel Should Use Redforts?

• Hotels, hostels, or apartments looking for an all-in-one management solution.
• Properties that need extensive automation, including real-time reporting, guest messaging, and online check-in.
• Hotels that want integrated revenue and rate management modules.
• Hotels seeking a cost-effective, flexible system with optional modules.
• Teams comfortable with evolving interfaces and a system that emphasizes automation and peripherals like kiosks.

Not ideal if your hotel prefers a solution with a proven large user base or if you require more recent, high-star reviews to confirm reliability.

HotelRunner vs Redforts: The Bottom Line for Hotels

HotelRunner and Redforts target different hotel segments and operational needs. HotelRunner excels in stability, support, and integration, making it ideal for properties that prioritize reliability and straightforward management.

Redforts offers a broader feature set with automation and guest engagement tools, suitable for hotels that want a comprehensive, customizable platform and are comfortable with a less active review environment.

Choose HotelRunner if you need proven stability, excellent support, and extensive integrations. Opt for Redforts if automation, multifunctionality, and a flexible approach matter most to your hotel’s growth and efficiency.