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HotelTime PMS vs. Mews PMS:
あなたに最適なのはどちら？
まとめ
1,436件の認証済みホテル経営者レビューを分析し、機能セット、料金、実際の導入事例を比較して、各プラットフォームの強みを明らかにしました。最適な選択は、施設の種類と優先事項によって異なります：
HOTELTIME 優れています customer supportにおいて — 特にbrandの施設に (4.9/5) 、Spa & Wellness Moduleなどの独自機能を備えています.
Mews 優れています ease of useに関して — 特にindependentの施設に (4.9/5) 、Guest Communication (SMS Messaging) and Centralized Messagingなどの独自機能を備えています.
HotelTime PMSとMews PMSの長所と短所は？
1,436件の認証済みレビューを分析した結果、HOTELTIMEのユーザーはuser interface and learning curve, テクニカルサポート, reporting and analyticsを最も評価し、Mewsのユーザーはease of use, automation and integrations, customizability and flexibilityを高く評価しています。各テーマをクリックすると、レビュー投稿者の声をご覧いただけます。
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User Interface and Learning Curve
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Ease of Use
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テクニカルサポート
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Automation and Integrations
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Reporting and Analytics
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Customizability and Flexibility
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System Stability and Updates
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オンボーディングとサポート
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Customization Options
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Billing and Invoicing
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Automation Features
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レポート作成と分析
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モバイル最適化
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Multi-Property Management
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HOTELTIME vs Mews：ホテルセグメント別ランキング
各セグメントのホテル経営者による認証済みレビューに基づく、施設規模・タイプ・地域別の不動産管理システムベンダー内ランキング。
ホテル規模別
| セグメント |
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| 小規模（10〜24室） ▾ | #5 219件のレビュー | #3 329件のレビュー |
| 中規模（25〜74室） ▾ | #3 238件のレビュー | #1 397件のレビュー |
| 大規模（75〜199室） ▾ | #2 46件のレビュー | #3 45件のレビュー |
| 特大規模（200室以上） ▾ | #8 7件のレビュー | #3 49件のレビュー |
施設タイプ別
| セグメント |
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| ブティック ▾ | #5 239件のレビュー | #1 483件のレビュー |
| ラグジュアリー ▾ | #3 241件のレビュー | #5 220件のレビュー |
| ブランド／チェーン ▾ | #4 143件のレビュー | #2 170件のレビュー |
| 長期滞在型 ▾ | #4 49件のレビュー | #1 130件のレビュー |
地域別
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| 北米 ▾ | #52 4件のレビュー | #8 106件のレビュー |
| ヨーロッパ ▾ | #2 384件のレビュー | #1 660件のレビュー |
| アジア太平洋 ▾ | #5 111件のレビュー | #10 17件のレビュー |
| 中東 ▾ | #1 21件のレビュー | #28 8件のレビュー |
The Decision
Choosing the right PMS can transform your hotel operations, guest satisfaction, and revenue. HotelTime PMS and Mews PMS both aim to streamline these areas, but differences in scale, features, and recent reviews reveal which may better suit your needs.
HotelTime, with a solid European presence and over 430 reviews, offers a comprehensive system for properties of all sizes, especially resorts and groups. Mews, with nearly 760 reviews and a global reach, is favored by modern hotels seeking automation, extensive integrations, and scalable cloud-based solutions.
Are you looking for a mature platform with proven stability or a dynamic, innovative system that adapts quickly? The answer depends on your hotel’s size, complexity, and tech ambitions.
Is HotelTime or Mews Better for Hotels?
Both products serve the same purpose: managing reservations, front-office tasks, and operational workflows. However, HotelTime's stronghold is in Europe and the Middle East, with a focus on larger properties and chains, while Mews is more prevalent in North America and Asia Pacific, favored by boutique and independent hotels.
HotelTime’s recent reviews are fewer—27 in the last six months—limiting insight into its current performance, whereas Mews’s 98 recent reviews provide a clearer picture of ongoing improvements and user satisfaction.
HotelTime scores slightly higher in customer support and onboarding, with 4.73/5 and 4.63/5 respectively, versus Mews’s 4.27/5 and 4.39/5. Yet, Mews’s overall rating of 4.62/5 still indicates strong user confidence.
Do you prioritize extensive regional support or a rapidly evolving platform? The data suggests Mews’s recent momentum and larger review base make it the more reliable choice today.
HotelTime vs Mews: Which Should Your Hotel Choose?
If your hotel needs a fully featured, all-in-one PMS with deep integration into spa, wellness, and complex revenue streams, HotelTime is a strong candidate. It’s suitable for large resorts and groups that want a mature platform with extensive capabilities and regional support.
On the other hand, if you require a flexible, innovative system with over 50 features, including guest messaging, multi-currency, and a broad marketplace of third-party integrations, Mews is better. Its user-friendly interface and cloud-based scalability appeal to boutique hotels, independents, and properties aiming for operational automation.
For hotels prioritizing robust third-party integrations, Mews’s 336 verified partners outweigh HotelTime’s 58, making it more adaptable to evolving tech stacks. Conversely, HotelTime might be preferable if your hotel values a highly localized solution with strong support in Europe and Middle East.
Is HotelTime or Mews Easier to Use?
User reviews rate Mews at 4.7/5 for ease of use, citing its modern, intuitive interface that minimizes training time and simplifies daily tasks. HotelTime’s ease of use is slightly lower at 4.66/5, with some users noting initial complexity due to its extensive modules but recognizing that familiarity improves efficiency.
HotelTime’s onboarding experience averages 4.63/5, praised for personalized support, whereas Mews’s onboarding rating of 4.39/5 reflects some initial setup challenges, especially in larger multi-property implementations.
Support ratings favor HotelTime, with 4.73/5, praised for responsiveness and expertise, while Mews’s 4.27/5 indicates room for improvement but still a generally positive experience.
Edge: Mews
Which Has Better Features: HotelTime or Mews?
HotelTime boasts 50 shared features plus a unique Spa & Wellness module, enabling comprehensive management of additional hotel services. In contrast, Mews offers 50 shared features with 9 exclusive functionalities, including guest apps, guest messaging, automated assignments, shift planning, and SOC2 compliance.
HotelTime’s specialization in wellness and resort features may appeal to larger properties, but Mews’s extensive marketplace—over 1,000 integrations—enables highly customizable workflows.
When considering features like multi-lingual, multi-currency, and guest communication, Mews’s broader set of exclusive features and integrations make it more versatile for modern hotel needs.
Edge: Mews
Which Has Better Customer Support: HotelTime or Mews?
HotelTime’s support scores higher at 4.73/5, with numerous reviews praising their responsive, knowledgeable team and dedicated onboarding. Users often highlight how HotelTime staff go above and beyond to ensure setup success and ongoing assistance.
Mews’s support, rated at 4.27/5, is generally appreciated, but some recent reviews mention occasional bugs and slower responses. However, Mews’s rapid updates and active community mitigate these issues, and its support team remains proactive.
Given the more recent reviews and overall ratings, HotelTime’s support currently holds a slight edge.
Edge: HotelTime
Which Do Hoteliers Rate Higher: HotelTime or Mews?
HotelTime’s reviews are more recent (27 in the last 6 months) and consistently positive, especially among resorts and larger properties, with a 4.83/5 overall rating. Its traditional strength lies in stability and comprehensive features appreciated by established hotels.
Mews, with 98 recent reviews, has a slightly lower overall rating of 4.62/5 but dominates in user experience, innovation, and scalability, especially among boutique and independent hotels. Its reviews highlight ongoing improvements and high satisfaction with automation.
For properties seeking proven stability and regional support, HotelTime is favored. For those valuing flexibility, innovation, and a vibrant tech ecosystem, Mews is more highly rated.
Edge: Mews
How Much Do HotelTime and Mews Cost?
HotelTime’s pricing is a flat $600/month without freemium options, implementation fees, or room-based charges. Mews’s pricing is higher at $900/month, with no trial or freemium offering, but it includes a broader set of features and integrations.
Prices reflect different target markets: HotelTime’s more straightforward model suits larger properties with predictable budgets, while Mews’s premium pricing aligns with hotels seeking advanced automation and extensive third-party connections.
Your decision may hinge on your budget and the value you place on features versus cost.
What Type of Hotel Should Use HotelTime?
- Hotels that want a fully integrated, regional-focused PMS with dedicated wellness and spa modules.
- Large resorts or groups managing multiple properties across Europe, Middle East, or Asia Pacific.
- Hotels prioritizing stability, comprehensive reporting, and strong customer support.
- Properties needing automation in revenue management, invoicing, and wellness services.
Not ideal if your hotel is small, solely budget-focused, or looking for rapid, cloud-native innovation.
What Type of Hotel Should Use Mews?
- Boutique, independent, or lifestyle hotels seeking a modern, flexible platform.
- Hotels looking to scale operations with extensive third-party integrations via the Mews Marketplace.
- Properties that prioritize automation, contactless guest experiences, and real-time data.
- Hotels aiming for a global presence, with multi-currency and multi-lingual support.
Not ideal if your hotel operates in regions with limited Mews support or requires complex, bespoke module customization not yet available through integrations.
Mews vs HotelTime: The Bottom Line for Hotels
HotelTime offers a mature, highly capable system ideal for large resorts, chains, and properties needing comprehensive wellness and revenue modules. Its regional strength and customer support make it suitable for established operators prioritizing stability and local support.
Mews is best suited for modern hotels, boutique independents, and properties seeking a scalable, innovative platform with extensive integrations and automation. Its recent reviews and feature set favor hotels pushing toward digital transformation and guest-centric experiences.
If your hotel values a proven track record with regional support and extensive modules, HotelTime is the choice. If you want a future-proof, flexible solution that can grow and adapt quickly, Mews is the clear winner.
実際の成果：ビジネス目標別のHOTELTIME vs Mews
16件の認証済みケーススタディを分析し、4つの主要ビジネス目標において各プラットフォームでホテルが実際に達成した成果を比較しました。
この目標に関するケーススタディはまだ公開されていません。
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
HOTELTIME vs Mews：まとめ
ホテル経営者が高く評価する点
While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of... While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.
サポート チームの応答性と親切さは高く評価されていますが、一部のレビューでは、テクニカル サポートの時間を延長することで、特に海外のユーザーに対して常時... サポート チームの応答性と親切さは高く評価されていますが、一部のレビューでは、テクニカル サポートの時間を延長することで、特に海外のユーザーに対して常時サポートが提供され、ユーザー エクスペリエンスがさらに向上すると指摘されています。
HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users... HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.
ホテル経営者が指摘する課題
Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to... Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.
The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time... The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.
高評価の分野
独自の機能
ホテル経営者が高く評価する点
Many reviews highlight the user-friendliness of Mews, citing its intuitive interface that simplifies tasks across various hotel operations. Users find... Many reviews highlight the user-friendliness of Mews, citing its intuitive interface that simplifies tasks across various hotel operations. Users find the platform easy to navigate, which aids in quicker team onboarding and daily use.
Reviews frequently praise Mews for its automation of routine tasks like check-in, billing, and invoicing, reducing manual workload and minimizing erro... Reviews frequently praise Mews for its automation of routine tasks like check-in, billing, and invoicing, reducing manual workload and minimizing errors. Users appreciate the extensive integration options with other tools, which streamline overall operations and enhance efficiency.
Mews allows customization to fit diverse business needs, from rate structures to integration setups. Users appreciate this flexibility, although they... Mews allows customization to fit diverse business needs, from rate structures to integration setups. Users appreciate this flexibility, although they note room for improvement in adapting complex booking conditions and enhancing user-friendly navigation for settings.
ホテル経営者が指摘する課題
Users point out that while Mews offers efficient billing processes, there are complexities and areas needing improvement, such as handling group billi... Users point out that while Mews offers efficient billing processes, there are complexities and areas needing improvement, such as handling group billings, splits, and providing more customizable invoice formats. This can affect the ease of financial operations within the system.
Mewsは優れたレポート機能と分析機能を提供しているものの、よりカスタマイズ可能で柔軟なレポート機能の必要性を指摘するレビューが複数ある。特に予約状況や収... Mewsは優れたレポート機能と分析機能を提供しているものの、よりカスタマイズ可能で柔軟なレポート機能の必要性を指摘するレビューが複数ある。特に予約状況や収益分析において、より詳細なデータ分析を求める声がユーザーから上がっている。
高評価の分野
独自の機能
評価が最も分かれる分野
HotelTime PMS vs Mews PMSに関するよくある質問
HotelTime PMSはMews PMSの代わりになりますか？
お客様の要件次第です。HotelTime PMSとMews PMSは多くの主要なProperty Management Systems機能を共有していますが、それぞれに独自の機能があります。HotelTime PMSは58件の認証済み連携パートナーを持ち、Mews PMSは335件を持っています。切り替え前に、上記の機能比較で違いをご確認ください。
小規模または独立系ホテルにはどちらが適していますか？
小規模ホテルは使いやすさと迅速なオンボーディングを優先すべきです。HotelTime PMSは使いやすさで4.7/5対4.7/5とリードしています。透明性のある料金設定とトライアルまたはデモのオプションを探しましょう。各製品ページで施設規模別にレビューをフィルタリングして、同様のホテルからの声を確認してください。
HotelTime PMSまたはMews PMSに無料プランはありますか？
HotelTime PMS：いいえ。Mews PMS：いいえ。 どちらの製品も現在無料ティアを提供していません。ほとんどのProperty Management Systemsベンダーはデモまたはトライアルを提供しています — コミットする前に各社にご依頼ください。
HTRはHotelTime PMSとMews PMSをどのように評価・ランク付けしていますか？
HT Scoreは、ホテル経営者がホテルテクノロジー製品を客観的に比較できるよう、4個の基準グループと十数の変数を考慮した総合ランキングです。HOTELTIMEのHT Scoreは92、Mewsは100です。以下がスコアの算出方法です。
| 基準グループ | ウェイト | 測定内容 |
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| 顧客評価とレビュー |
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ユーザーはこの製品をどの程度推奨していますか？ 評価スコア、レビュー数、シェアオブボイス、レビューの深さ、レビューの新しさ、成功事例 ▾ 最も重みの大きい要素です。平均満足度評価（推奨度、使いやすさ、サポート、ROI）、カテゴリー内の競合に対するレビュー総数、レビューの新しさ（直近6か月間に20件以上のレビュー）、固有のホテルクライアント全体のシェアオブボイスを分析して選択バイアスを検出します。 |
| パートナーエコシステム |
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テクノロジーパートナーはこの企業をどの程度推奨していますか？ パートナー推奨、連携数、連携品質 ▾ パートナー推奨を専門家の信頼票として評価し、認証済み連携の数、エコシステムの品質 — 連携パートナーの平均HT Scoreを評価します。より高品質な連携エコシステムを持つ製品は、接続されたテックスタックを提供する可能性が高くなります。 |
| 顧客中心主義 |
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この組織はどの程度顧客中心ですか？ 認定サポート、レビューの一貫性、プロフィールの完全性 ▾ 企業がHTRカスタマーサポート認定を取得しているか、長期にわたり一貫したレビュー収集を維持しているか（フィードバック主導の文化の指標）、機能、スクリーンショット、料金、特徴を含む完全な製品プロフィールを維持しているかを評価します。 |
| リーチ、継続性、リソース |
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この企業のリーチとリソースはどの程度広範ですか？ 地理的リーチ、継続性、企業リソース、トレンドスコア ▾ グローバルプレゼンス（対応国・地域）、安定性の指標としての事業年数、リソースの指標としてのチーム人数、直近12か月の購入者からの問い合わせ・レビュー・パートナー推奨・プレス活動に基づくトレンドスコアを測定します。 |
顧客評価とレビューは、HT Scoreアルゴリズムにおいて最も重要な要素です。HTRはランキング向上のための支払いを受け付けていません。すべてのレビューは認証済みです — 所属が確認されたホテル業界の実務者のみが評価を投稿できます。 HT Scoreの詳細な算出方法を見る →
ホテル経営者が読んでいるその他の不動産管理システム比較
認証済みホテル経営者レビューに基づく、その他の一対一比較をご覧ください。
パーソナライズされた製品推奨事項を取得する
製品推奨アドバイザー
