ICG Fronthotel vs. Infor HMS:
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The Decision

When choosing a property management system (PMS) for your hotel, your primary goal is to improve operational efficiency, guest satisfaction, and ease of use. ICG Fronthotel by ICG FrontHotel and Infor HMS by Infor both aim to address these needs but differ significantly in their market presence, reviews, and feature sets. Both systems promise to streamline hotel management, yet their approaches and strengths diverge sharply. Which one aligns better with your hotel’s specific needs?

ICG FrontHotel is built around a comprehensive, integrated platform with a rich feature set, but it lacks recent reviews and a clear current rating. Conversely, Infor HMS boasts a strong reputation backed by more recent reviews, better user ratings, and a broader market presence. Can your hotel afford to overlook the latest user feedback?

Is ICG FrontHotel or Infor HMS Better for Hotels?

ICG FrontHotel and Infor HMS serve the same core purpose but target different hotel segments and operational priorities. ICG FrontHotel emphasizes all-in-one integrations, mobile tools, and automation, making it ideal for hotels that want extensive control over operations in a single system. However, its review count remains zero, with no recent feedback, raising questions about its current performance and support.

Infor HMS, with a review count of 46 and recent reviews in the last six months, provides a more reliable picture of current user satisfaction. Its overall rating of 4.04 out of 5 and a support rating of 4.04 reflect a system that users find generally effective and supported. Do you prioritize proven, recent user feedback over a system with fewer reviews?

The core difference is that Infor HMS has more recent data, which signifies ongoing support and development. ICG FrontHotel’s lack of recent reviews could mean limited ongoing support or adoption. So, are you comfortable betting on a system that hasn’t been updated or reviewed recently?

ICG FrontHotel vs Infor HMS: Which Should Your Hotel Choose?

If your hotel requires a fully integrated PMS with extensive automation, mobile check-in, and advanced features like digital registration, ICG FrontHotel might seem attractive. It offers 23 exclusive features, including guest communication, automated reminders, and integrated payment options, which could streamline complex operations.

On the other hand, if your hotel values a mature, well-supported system with a broad partner network, Infor HMS is the safer pick. It provides proven features like guest profiles, revenue management, and a mobile app, with a strong focus on operational efficiency and customizable reporting.

For hotels that need a flexible, scalable platform with recent reviews and ongoing support, Infor HMS is the clear choice. If you’re seeking a comprehensive, feature-rich solution and are willing to navigate a less-reviewed system, then ICG FrontHotel might work—though recent user feedback is absent.

Is ICG FrontHotel or Infor HMS Easier to Use?

Based on current reviews, Infor HMS scores a 3.88 out of 5 for ease of use, with many users appreciating its intuitive navigation and quick onboarding processes. Reviewers mention that it’s easy to locate features and manage daily tasks, though some note the interface could be more aesthetically pleasing.

ICG FrontHotel, with a review score of 0, offers no recent feedback to gauge its usability. Given the lack of reviews, it’s impossible to assess whether staff find it straightforward or challenging to adopt.

Edge: Infor HMS.

Which Has Better Features: ICG FrontHotel or Infor HMS?

ICG FrontHotel has 23 features exclusive to its platform, including transactional emails, native email marketing, gift vouchers, automated reminders, tablet check-in, integrated ID scanners, online check-in, and real-time status updates. These features suit hotels seeking automation and guest engagement directly from their PMS.

Infor HMS offers 6 unique features, including guest profiles, revenue management modules, and a mobile app, complemented by 14 shared features. Its strengths lie in revenue optimization, customizable reporting, and seamless integrations with booking platforms.

While ICG FrontHotel provides more specialized features, Infor’s core offerings support essential hotel operations effectively.

Edge: ICG FrontHotel.

Which Has Better Customer Support: ICG FrontHotel or Infor HMS?

Support quality plays a crucial role in hotel software success. Infor HMS consistently receives high marks for responsiveness and professionalism, with reviews praising the support team’s ability to resolve issues quickly. Many reviewers mention that support staff guide them through problems effectively.

ICG FrontHotel, lacking recent reviews, provides no current feedback on support quality. Past feedback is unavailable, making it difficult to evaluate its current support standards or responsiveness.

Edge: Infor HMS.

Which Has More Integrations: ICG FrontHotel or Infor HMS?

Infor HMS boasts a significantly larger partner network, with 113 verified integrations, including popular platforms like Booking.com, SiteMinder, and RateGain. Shared integrations with ICG FrontHotel include HiJiffy, RoomCloud, and Onity, but Infor’s extensive network covers more operational needs.

ICG FrontHotel supports 12 verified partners, which might suffice for hotels with limited integration needs but could be restrictive for properties requiring more connectivity.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: ICG FrontHotel or Infor HMS?

With over 46 reviews in the last six months, Infor HMS’s current overall rating of 4.04/5 and a likelihood to recommend of 74% reflect recent positive feedback. Hotels across segments—independent, branded, boutique, and resorts—rate it favorably, especially for operational efficiency and support.

ICG FrontHotel, with zero recent reviews and a 0/5 rating, provides no current data for hotel satisfaction. Its older, unverified reputation makes it less trustworthy as a decision factor.

Edge: Infor HMS.

How Much Do ICG FrontHotel and Infor HMS Cost?

Both products do not publicly disclose their pricing models. Typically, enterprise PMS solutions like these are priced based on hotel size, features, and support requirements, often with custom quotes.

Since no pricing details are available, your team should directly contact vendors to get tailored quotes, but keep in mind that Infor’s broader feature set and support might come at a higher initial investment.

What Type of Hotel Should Use ICG FrontHotel?

• Hotels that need extensive automation and integrated guest communication, including digital registration and automated reminders.
• Properties with a focus on operational control, such as large resorts or hotel groups managing multiple locations.
• Teams seeking a system with mobile check-in, integrated payment terminals, and real-time reporting.
• Hotels that prioritize in-depth customization for specific workflows.

Not ideal if:

• You prefer a system with recent reviews and proven support.
• Your hotel relies heavily on a broad partner ecosystem.
• You want a more aesthetic or user-friendly interface, given the limited feedback.

What Type of Hotel Should Use Infor HMS?

• Hotels that value a cloud-based, scalable PMS with extensive integrations and revenue management.
• Properties looking for customizable reports and actionable insights to optimize revenue.
• Hotels that need a mobile app and efficient housekeeping modules.
• Teams seeking a system with a large partner network and proven support.

Not ideal if:

• Your hotel operates in a region where Infor does not have a strong presence.
• You prefer a system with a long history of recent user reviews and support.
• Your hotel’s primary focus is on extensive automation beyond core operations.

ICG FrontHotel vs Infor HMS: The Bottom Line for Hotels

ICG FrontHotel offers a highly feature-rich platform with advanced automation tools, ideal for hotels seeking deep integration and control. However, with no recent reviews or current performance data, trusting its ongoing support and usability is risky.

Infor HMS provides a well-rated, widely supported system with a strong feature set, especially suited for mid-sized to large hotels prioritizing operational efficiency, revenue management, and integration. Its recent reviews and support ratings make it the safer choice, especially for properties looking for proven, ongoing vendor backing.

Choose ICG FrontHotel if your hotel needs extensive specialized features and you’re comfortable with less recent feedback. Opt for Infor HMS if you want a reliable, supported platform with broad integrations and recent positive reviews that align with your operational needs.

This comprehensive comparison should guide your team toward a decision that balances current support, features, and your hotel’s strategic priorities.