Infor HMS vs. Mews PMS:
あなたに最適なのはどちら？

The Decision

Choosing the right property management system (PMS) is critical for your hotel’s efficiency, guest experience, and scalability. Both Infor HMS and Mews PMS aim to streamline operations, but they do so with markedly different approaches and strengths. Infor offers a long-established, customizable platform primarily favored by larger hotels and chains, while Mews provides a modern, cloud-native system with a vast ecosystem and recent, highly-rated user feedback. Which one aligns best with your hotel’s current needs and future ambitions?

Is Infor HMS or Mews PMS Better for Hotels?

Infor HMS is designed to serve hotels seeking a highly customizable, on-premise or cloud solution that integrates with operational systems like revenue management and accounting. It’s preferred by hotels that value tailored workflows and robust reporting, especially in Europe and North America. Conversely, Mews excels with its intuitive, mobile-friendly interface and rapid deployment, gaining a larger user base of boutique, independent, and mid-sized hotels, especially in North America and global markets. Do you prioritize flexibility and customization or ease and speed of implementation?

Mews PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a cloud-based, easy-to-use platform with a rich marketplace of integrations and a strong focus on automation, go with Mews. Its over 750 reviews and recent feedback favor its modern design, fast onboarding, and high user satisfaction, particularly among independent and boutique properties. If your hotel requires extensive customization, deep operational integrations, or on-premise deployment options, Infor is more suitable, especially if your team values detailed reporting and flexibility. Which features matter most for your operations?

Is Infor HMS or Mews PMS Easier to Use?

Mews boasts a user rating of 4.7/5 and over 98 recent reviews, emphasizing its simple, modern interface and quick learning curve. Hoteliers frequently mention how staff find it “easy to adopt,” and onboarding scores of 4.39/5 reflect its straightforward setup. In contrast, Infor’s ease of use scores lower at 3.88/5, with some users describing the interface as “not pretty” and reporting issues during updates. Edge: Mews.

Which Has Better Features: Infor HMS or Mews PMS?

Mews offers 40 unique features including guest CRM, online check-in, digital registration, automated reminders, and a host of integrations like POS, ID scanner, and guest messaging—features significantly absent from Infor’s 19 core features, which focus more on traditional PMS functionalities. Infor has the advantage of on-premise deployment and customizable reporting, but Mews’s extensive feature set and marketplace integrations give it a decisive edge. Edge: Mews.

Which Has Better Customer Support: Infor HMS or Mews PMS?

Infor’s support scores 4.04/5, with reviews praising their responsiveness but noting frequent bugs and bugs during updates. Customer feedback indicates occasional frustrations with technical glitches and slow bug fixes. Mews, rated 4.27/5, receives praise for its ongoing support and proactive issue resolution, with reviews highlighting their responsiveness even amid occasional bugs. Given the recent review volume and higher ratings, Edge: Mews.

Which Has More Integrations: Infor HMS or Mews PMS?

Mews integrates with over 336 verified partners, including a broad array of third-party solutions like Criton, Sage, and hospitality-specific apps, while Infor supports 113 verified partners, including notable integrations like HQ Revenue and Tripleseat. The extensive marketplace of Mews allows greater flexibility to tailor your tech ecosystem. Edge: Mews.

Which Do Hoteliers Rate Higher: Infor HMS or Mews PMS?

Mews scores an overall 4.62/5 with 679 recent reviews, especially praised by boutique and independent hotels for its user-friendliness and scalability. Infor’s overall rating of 4.04/5 from 46 reviews is more balanced but indicates less recent and less extensive user satisfaction. Hoteliers clearly prefer Mews’s modern approach and ongoing innovation. Edge: Mews.

How Much Do Infor HMS and Mews PMS Cost?

Infor’s pricing is not publicly disclosed, often customized based on hotel size and configuration, which can make budgeting unpredictable. Mews charges a base fee of $900 per month, with no implementation or additional fees, providing clear value and predictable costs. If transparency is key, Mews offers a straightforward pricing model better suited for budget-conscious hotels.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a highly customizable, on-premise or hybrid PMS.
• Properties with complex operational workflows requiring tailored reports.
• Large or chain hotels that can leverage deep integrations with legacy systems.
• Hotels prioritizing detailed data control and extensive operational control.
• Not ideal if your team prefers rapid deployment, modern mobile tools, or frequent updates.

What Type of Hotel Should Use Mews PMS?

• Boutique, independent, and mid-sized hotels seeking a cloud-native system with quick onboarding.
• Hotels valuing automation, guest engagement, and integrations via Marketplace.
• Properties looking to scale easily with a flexible, modern platform.
• Hotels that want intuitive design with minimal staff training.
• Not ideal if your hotel requires deep customization or on-premise deployment.

The Bottom Line for Hotels

Infor HMS offers tailored, complex solutions ideal for large hotels with specific operational needs, but it lags in ease of use and recent reviews. Mews, on the other hand, provides a cloud-based, feature-rich platform with a rapidly growing user base, especially favored by boutique and independent hotels, thanks to its modern interface and extensive integrations.

If your hotel values ease of use, quick deployment, and a broad ecosystem, Mews is the clear choice. Conversely, if customization and legacy system integration are your priorities, Infor may better serve your long-term needs.

For most hotels today, Mews’s recent review volume, high ratings, and extensive feature set make it the more compelling option—especially for properties aiming to modernize quickly and scale efficiently.