Innsoft HMS vs. Preno HMS:
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The Decision

Choosing between Innsoft HMS by Yanolja and Preno HMS hinges on your hotel’s specific needs, scale, and familiarity with PMS software. Both products aim to streamline operations, but they differ significantly in features, user experience, and market presence. Your decision should be guided by which product aligns better with your hotel’s size, technological appetite, and support expectations.

Innsoft, with its long-standing presence and limited reviews, offers fundamental hotel management capabilities, primarily targeting small properties seeking straightforward solutions. Preno, meanwhile, boasts a broader user base, more recent positive reviews, and a richer set of features, making it a compelling choice for hotels seeking a scalable, integrated system. Which one suits your operational style better?

Is Innsoft or Preno Better for Hotels?

Innsoft HMS by Yanolja provides a basic, easy-to-understand platform that simplifies reservation management, billing, and guest check-ins, primarily appealing to small, owner-operated hotels and motels. Its simplicity is a strength for properties that need a straightforward solution without extensive customization or advanced features.

Preno, on the other hand, offers a cloud-based, feature-rich platform that supports a wide array of integrations, automation, and management tools. It caters to hotels and property types of various sizes that require advanced revenue management, channel connectivity, and flexible workflows. Given the vastly different user reviews—Innsoft’s limited and older reviews versus Preno’s 58 recent reviews—the latter’s more active user base and updated feedback make it the more reliable choice today.

Are you looking for a simple, no-frills system or a comprehensive management platform that grows with your hotel?

Preno vs Innsoft: Which Should Your Hotel Choose?

If your hotel needs an intuitive, feature-packed management system with strong integrations, choose Preno. Its extensive feature set of 29 unique functionalities, including channel management, automated night audits, guest CRM, and website development, makes it suitable for mid-sized hotels, boutique properties, and those planning expansion.

Innsoft is better suited for hotels that prioritize simplicity and ease of use, such as small motels or independent properties with limited tech resources. Its core focus on reservation handling and basic operations appeals if your team prefers a straightforward tool without a steep learning curve. Given Preno’s 58 recent reviews and higher overall ratings, it’s the more current and trusted choice for hotels seeking a scalable solution.

Is Innsoft or Preno Easier to Use?

Innsoft achieves a perfect 5/5 rating for ease of use, with reviews highlighting its self-explanatory interface, simple navigation, and quick setup. Users appreciate how the software’s basic design allows staff to learn quickly, making onboarding less of a challenge.

Preno scores nearly as high at 4.86/5, with reviewers praising its intuitive layout, responsive support, and straightforward onboarding process. Its modern design and comprehensive onboarding process mean staff can adapt faster despite its larger feature set.

Edge: Innsoft.

Which Has Better Features: Innsoft or Preno?

Innsoft offers essential PMS functions but lacks many advanced features, with zero unique functionalities listed. Preno, with 29 unique features, provides tools like a booking engine, native email marketing, group booking capabilities, real-time status updates, and GDPR compliance.

Preno’s broader feature set means your team can automate more tasks, better manage guest relationships, and adapt to evolving hospitality trends. For instance, Preno’s automated night audit and integrated booking engine are standout features missing from Innsoft.

Edge: Preno.

Which Has Better Customer Support: Innsoft or Preno?

Innsoft’s customer support scores a modest 3/5, with reviews indicating that support is functional but not exceptional. Users mention issues with support responsiveness and limited interaction options.

Preno’s support, rated at 4.69/5, receives high praise for quick, reliable responses and ongoing assistance. Users describe Preno’s support as personable and attentive, often citing their responsiveness and continuous help in improving the software.

Edge: Preno.

Which Has More Integrations: Innsoft or Preno?

Innsoft connects with three verified partners, including SHR Group, Yanolja Cloud, and Amadeus, but its integration scope is limited. Preno, by contrast, offers 17 verified integrations, including Xero, Bookboost, RevControl, TrustYou, SiteMinder, and Revinate, covering a wide range of financial, marketing, and distribution tools.

The breadth of Preno’s integrations allows your hotel to connect seamlessly with multiple platforms, automating workflows and data sharing, a crucial feature for scaling operations.

Edge: Preno.

Which Do Hoteliers Rate Higher: Innsoft or Preno?

Innsoft’s limited reviews (only two) mean there’s no current rating that accurately reflects user satisfaction. The few reviews suggest a basic, no-frills system that’s easy but lacks modern features.

Preno, with 58 recent reviews, holds an overall rating of 0/5 but scores a 76.23 on the HTRE Score and 4.86/5 for ease of use, with many users citing its simplicity and support. Its 95% likelihood to recommend and high support rating indicate a strong favorability among users.

Edge: Preno.

How Much Do Innsoft and Preno Cost?

Innsoft does not publicly disclose pricing details, which suggests a custom quote approach, likely suited for larger or enterprise clients. Preno charges a base fee of $600 per month, with no additional implementation or setup costs, making it transparent and predictable for small to mid-sized hotels.

Pricing transparency favors Preno, especially for properties that want clear budgeting without hidden fees.

What Type of Hotel Should Use Innsoft?

• Hotels that prefer basic reservation management and straightforward operations.
• Small motels or independent properties with limited staff.
• Hotels seeking a simple, cost-effective solution without advanced features.
• Properties that do not plan to scale rapidly or require extensive integrations.

Not ideal if your hotel needs automation, advanced revenue management, or robust marketing tools, as Innsoft’s limited features may restrict growth.

What Type of Hotel Should Use Preno?

• Hotels of various sizes seeking a flexible, scalable management system.
• Boutique hotels, resorts, and properties with complex booking needs.
• Hotels wanting strong integrations with financial, marketing, and distribution platforms.
• Teams that prioritize automation, real-time reporting, and guest engagement tools.

Not ideal if your hotel prefers a minimal, plug-and-play solution without the need for extensive features or integrations.

Preno vs Innsoft: The Bottom Line for Hotels

Preno’s main advantage is its robust feature set, active support, and extensive integrations, making it the more suitable choice for hotels aiming to grow and modernize their operations. Its recent reviews and high ratings confirm it as the more trusted, scalable solution.

Innsoft offers a simple, easy-to-use platform ideal for small properties with minimal management needs. Its limited features and older reviews make it less suitable for hotels planning to expand or requiring advanced management tools.

If your hotel needs a scalable, feature-rich PMS, Preno is the clear choice. For small, owner-operated properties that prioritize simplicity, Innsoft could suffice, but Preno’s ongoing development and user support make it the safer bet today.