MyStay vs. Travlet:
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The Decision

Choosing between MyStay by MyStay and Travlet by Travlet hinges on understanding what your hotel needs most. MyStay offers a comprehensive upselling and communication platform focused on streamlining guest interactions and increasing revenue through digital services. Travlet, in contrast, positions itself as a digital concierge that enhances guest experiences via personalized activity recommendations and booking discounts. Your decision should reflect whether your priority is boosting revenues through upselling or elevating the guest experience with tailored activity suggestions.

MyStay has amassed a significantly larger user base and more recent reviews, making it the more reliable choice based on current hotelier feedback. Travlet’s smaller presence and lack of recent reviews suggest it may lack the maturity and proven track record that MyStay demonstrates. Which aspect aligns better with your hotel’s strategic goals?

Is MyStay or Travlet Better for Hotels?

Both platforms aim to improve guest engagement and revenue but approach it differently. MyStay focuses on automated communication, online check-in/out, and upselling through digital catalogs, effectively reducing staff workload and increasing per-guest revenue. Travlet emphasizes personalized activity suggestions, discounts, and seamless integration with PMS to enhance the guest’s trip experience.

MyStay’s strengths lie in its extensive feature set, including offer templates, A/B testing, and offer orchestration, which allow you to run targeted campaigns and optimize upsells. Travlet offers a more niche service—personalized activity recommendations and ticket discounts—which can boost guest satisfaction but may not directly maximize revenue through upselling. Do you need a robust upselling engine or a personalized activity guide?

Edge: MyStay.

MyStay vs Travlet: Which Should Your Hotel Choose?

If your hotel needs a versatile upselling platform that integrates with your existing PMS, automates guest communications, and provides a wide array of features, go with MyStay. It suits medium to large hotels looking for an all-in-one solution to increase revenue through personalized offers, contactless check-in/out, and automated guest engagement.

If your hotel prioritizes offering personalized activity recommendations, sightseeing discounts, and enhancing the guest experience without a heavy focus on revenue maximization, Travlet may be suitable. However, note that Travlet lacks recent reviews and has a smaller integration footprint, which could limit its scalability.

For hotels seeking proven, feature-rich upselling tools with a track record of high user ratings, MyStay is the clear choice. For boutique or experiential hotels emphasizing guest enrichment over direct revenue, Travlet might be worth exploring.

Edge: MyStay.

Is MyStay or Travlet Easier to Use?

MyStay boasts a high ease-of-use rating of 4.85/5 and a 4.66/5 onboarding score, reflecting its intuitive interface and smooth implementation process. Users highlight how straightforward it is to set up and operate, with many praising its automation features that require minimal staff training. Reviewers also appreciate the platform's responsive support, which smooths onboarding challenges.

Travlet, however, does not provide recent review data or detailed user feedback. Its small team and limited market presence suggest a less mature product, potentially complicating ease of use. Given the clarity and positive feedback surrounding MyStay’s user experience, it edges out Travlet.

Edge: MyStay.

Which Has Better Features: MyStay or Travlet?

MyStay offers 6 shared features with Travlet, plus 3 unique ones: Offer Templates Library, Offer Orchestration, and Offer Experimentation & A/B Testing. These tools empower you to design targeted campaigns, test different offers, and automate your upselling efforts across the guest journey.

Travlet provides only one feature exclusive to it—Gift Vouchers & Prepaid Experiences—that could appeal if your hotel specializes in gift cards or pre-paid packages. However, with fewer total features (only 1 unique), Travlet’s offering is limited compared to MyStay’s comprehensive suite.

If you need a fully featured upselling and communication platform, MyStay’s broader feature set clearly leads. Travlet’s unique offering is narrow and specialized, but less versatile overall.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Travlet?

MyStay’s support and onboarding ratings are both 4.85/5, with reviewers consistently praising its proactive, responsive team. Comments highlight “great cooperation,” “excellent support,” and “continuous improvements,” underscoring a reliable customer service experience that assists during setup and ongoing use.

Travlet’s support details are unavailable, and its smaller team size suggests limited support capacity. Without recent reviews or feedback, it’s hard to assess its customer service quality, but the lack of data favors MyStay’s well-documented support excellence.

Edge: MyStay.

Which Has More Integrations: MyStay or Travlet?

MyStay integrates with 30 verified partners, including major PMS and channel managers like SiteMinder, Oracle Hospitality, and Mews, giving your hotel flexibility and scalability. It also offers integrations with regional and specialized providers, enhancing operational efficiency.

Travlet has only 3 verified partners, with shared integrations limited to key platforms like SiteMinder and Oracle. Its lower integration count could restrict your hotel’s ability to connect with existing systems, especially if you rely on a broader tech stack.

If integration breadth is critical to your hotel’s technology ecosystem, MyStay’s larger partner network is the evident choice.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Travlet?

MyStay’s overall rating of 4.82/5 from 41 reviews, with recent feedback confirming ongoing satisfaction, demonstrates a solid reputation among users. Hoteliers from diverse segments—such as boutique hotels, serviced apartments, and resorts—value its reliability, features, and support.

Travlet, with no recent reviews or ratings, lacks the user feedback needed to establish a comparable reputation. Its minimal presence suggests it is less trusted or proven in the hotel industry.

Given the volume and recency of reviews, MyStay’s higher rating cements its position as the preferred platform.

Edge: MyStay.

How Much Do MyStay and Travlet Cost?

MyStay’s pricing begins at $400 per month, with no free trial or implementation fees, offering a transparent and predictable expense. Its value rating indicates hotels see a strong ROI, likely due to its features and support.

Travlet’s pricing details are unavailable, which could suggest a customized quote system or less transparent pricing. Its lack of recent reviews and market presence point to potential variability in costs and value.

If predictable, transparent pricing with proven value is important, MyStay’s straightforward model is advantageous.

Edge: MyStay.

What Type of Hotel Should Use MyStay?

• Hotels that want to increase revenue through targeted upselling and automated communication.
• Hotels seeking contactless check-in/out solutions to improve guest safety and convenience.
• Hotels with a PMS that supports integration with MyStay's 30+ partners.
• Hotels aiming to reduce manual workload and improve operational efficiency.
• Hotels open to testing new offers with A/B testing and offer orchestration.

Not ideal if:

• Your property operates on a very tight budget with no room for monthly subscriptions.
• Your hotel is very small or lacks the infrastructure for digital upselling.
• You prefer a solution with minimal feature customization.

If your team values automation, personalization, and proven integrations, MyStay fits well. It’s especially suited for mid-sized to large hotels looking to maximize revenue and guest satisfaction.

What Type of Hotel Should Use Travlet?

• Hotels that focus on enhancing guest experience with personalized activity and attraction recommendations.
• Hotels that want a simple integration with their PMS for automated guest communication.
• Hotels that are comfortable with a smaller, less feature-rich platform.
• Hotels aiming for incremental revenue from ticket sales and discounts.
• Hotels that prioritize guest satisfaction and personalized service over direct revenue from upselling.

Not ideal if:

• Your hotel needs a highly customizable upselling engine.
• You require extensive integration options or advanced automation.
• Your property relies heavily on detailed reporting and A/B testing.
• You need immediate access to a large support team or extensive product maturity.

If your goal is to boost guest delight and provide tailored activity suggestions, Travlet might be suitable. However, the limited recent data warrants caution.

The Bottom Line for Hotels

MyStay is a feature-rich, well-supported upselling platform with a broad integration network, proven high ratings, and a large user base. Its strengths lie in automating guest communication, personalizing offers, and enhancing operational efficiency, making it ideal for hotels aiming to maximize revenue and streamline guest management.

Travlet offers a niche service as a digital concierge that personalizes activity recommendations and provides discounts, emphasizing guest satisfaction over direct revenue generation. Its limited market presence and lack of recent reviews suggest it’s less mature and less proven in the competitive hotel tech landscape.

In conclusion, if your hotel needs a robust upselling and communication platform backed by recent positive reviews and extensive integrations, MyStay is the clear choice. For hotels prioritizing guest experience with personalized activity suggestions and minimal automation, Travlet could be worth considering, but caution is advised due to limited recent data.