Neobookings vs. Planet Booking Engine:
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The Decision

You’re evaluating two booking engine solutions: Neobookings by Neobookings and Planet Booking Engine by Planet. Both aim to simplify your online reservations and boost direct bookings, yet they differ significantly in scope, reliability, support, and features. Your choice hinges on your hotel’s size, complexity, and operational needs.

Neobookings offers a more integrated, well-reviewed platform with consistent support and frequent updates, while Planet’s solution appears less mature, with limited recent praise. Which one aligns best with your hotel’s ambitions?

Is Neobookings or Planet Better for Hotels?

Neobookings and Planet address the core challenge of converting website visitors into direct bookings. Neobookings combines booking, channel management, payments, and marketing into one system, streamlining operations with a focus on increasing revenue. Planet’s platform emphasizes an easy-to-use booking journey with a focus on real-time availability and international options, but its overall stability and support are less assured.

While Neobookings boasts 37 recent reviews with high ratings, Planet only has 3 reviews, all with lower scores and less recent feedback. Does your hotel require a proven, well-supported platform, or are you comfortable with a less tested tool?

Neobookings vs Planet: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, flexible platform that can grow with your operation, Neobookings is the clear choice. It’s suitable for various hotel types, from luxury to resorts, and is especially good if you prioritize direct booking optimization, digital marketing, and robust support.

Conversely, if your hotel is small, straightforward, and operates in a single location with simple rate structures, Planet might suffice—though its limited reviews and support concerns suggest caution. It’s better suited for single-property hotels with basic needs.

Is Neobookings or Planet Easier to Use?

Neobookings scores a 4.85/5 for ease of use, with many users praising its intuitive, cloud-based interface and straightforward onboarding. Support ratings are perfect at 5/5, with clients describing the team as “professional,” “dedicated,” and “responsive,” making staff adoption smooth.

Planet, with a 1.67/5 user rating, appears significantly less polished. Reviewers mention its interface has bugs, limited functionality, and slow support, which can hinder daily operations. Edge: Neobookings.

Which Has Better Features: Neobookings or Planet?

Neobookings packs a suite of 36 unique features, including multi-lingual support, multi-currency handling, rate plan comparisons, Google Hotel Ads integration, loyalty programs, alternative accommodation recommendations, and multiple payment options like Apple Pay, Google Pay, and Stripe. Its features directly support revenue growth and operational flexibility.

Planet offers a simpler, more limited feature set, primarily focusing on the booking process itself. It lacks advanced marketing, multi-channel management, and loyalty integrations. The breadth and depth of Neobookings’ feature set give it a clear edge. Edge: Neobookings.

Which Has Better Customer Support: Neobookings or Planet?

Neobookings’ support is rated 5/5, with clients citing “super effective technical support” and “professional, dedicated service.” Its recent reviews emphasize rapid response times and proactive assistance, crucial for smooth hotel operations.

Planet’s support suffers from a 1/5 rating, with users describing responsiveness as “practically non-existent” and support staff as “unhelpful.” Poor support can turn operational issues into major headaches. Edge: Neobookings.

Which Has More Integrations: Neobookings or Planet?

Neobookings connects with 20 verified partners, including well-known systems like Quinta, Hotelchamp, Stripe, and Salto. These integrations facilitate smooth data flow and automation, enhancing your operational control.

Planet boasts 194 verified partners, but many are less relevant or unproven for hotel environments, and its integrations appear more limited in functionality. Neobookings’ curated set of integrations offers more reliable, tested connections. Edge: Neobookings.

Which Do Hoteliers Rate Higher: Neobookings or Planet?

Neobookings has received 37 recent reviews, with an impressive 98% likelihood to recommend and a 75.1/100 HT Score, indicating strong user satisfaction across various hotel segments. Hotels ranging from luxury properties to resorts praise its support, ease of use, and continuous improvements.

Planet’s 3 reviews are older and less favorable, with a 15% recommendation rate and a 0 HT Score, reflecting dissatisfaction with stability and support. Hotel owners seeking proven reliability should lean toward Neobookings. Edge: Neobookings.

How Much Do Neobookings and Planet Cost?

Neobookings charges a straightforward $500 monthly fee, with no implementation or trial charges, making cost predictable. There is no mention of tiered pricing or additional costs.

Planet’s pricing isn’t explicitly provided, but its less mature platform and limited support suggest it may be less cost-effective long-term. Given its lower support ratings, the value proposition of Neobookings’ transparent pricing is more compelling.

What Type of Hotel Should Use Neobookings?

• Hotels that want a full-service platform integrating booking, marketing, and channel management.
• Hotels aiming to increase direct bookings and revenue through digital campaigns.
• Larger properties or chains that need scalable, reliable technology.
• Hotels with a focus on personalized guest experiences and flexible rate management.

Not ideal if:

• You operate a very small, simple property with minimal online booking needs.
• Your team prefers a basic, no-frills booking engine without extensive integrations.
• You require a free or low-cost solution with limited features.

What Type of Hotel Should Use Planet?

• Small hotels or bed & breakfasts with straightforward booking needs.
• Single-property operators seeking a simple online reservation system.
• Hotels with minimal external integrations and basic rate structures.
• Hotels with staff capable of managing less reliable platforms without extensive support needs.

Not ideal if:

• You require a scalable, multi-property platform.
• You need advanced marketing, rate management, or loyalty features.
• You rely heavily on support and integrations for daily operations.

Neobookings vs Planet: The Bottom Line for Hotels

Neobookings offers a proven, feature-rich platform supported by excellent customer service, making it ideal for hotels serious about growth and operational control. Its recent reviews, high satisfaction scores, and comprehensive capabilities make it the safer, more reliable choice.

Planet, while simple and potentially suitable for small, basic hotels, suffers from limited reviews, support issues, and fewer integrations. Its platform may work temporarily but could pose risks as your property scales or requires more sophisticated tools.

If you want a dependable, feature-packed booking engine that actively supports your growth, go with Neobookings. Its strong reputation, recent positive feedback, and extensive integrations make it the clear leader.

For small, straightforward properties with minimal needs and a tight budget, Planet might suffice—but proceed cautiously given its mixed reviews and support concerns.