Cloudbeds HMS vs. NewBooks:
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The Decision

Choosing between Cloudbeds HMS and NewBooks hinges on your hotel’s operational needs and where you want to focus your investment. Cloudbeds aims to streamline hotel management by integrating reservations, channel management, revenue, and guest experience into one platform, while NewBooks appears to serve a different industry—book retailers and publishers—with AI-driven inventory and review management. Are you seeking a comprehensive hotel management solution or a specialized inventory tool for publishing?

Given the current data, Cloudbeds is the clear leader for hoteliers, offering a proven, highly-rated platform with extensive features, support, and a broad user base. Does your hotel need an all-in-one system that boosts efficiency and guest satisfaction?

Quick Verdict: Cloudbeds vs NewBooks — Which Should You Trust?

Cloudbeds has a score of 100 on HotelTechReport, boasts over 1,200 reviews, and maintains a 4.62 out of 5 rating, showing widespread adoption and recent positive feedback. In contrast, NewBooks has no reviews, ratings, or market presence in the hotel industry, making it an unsuitable choice for your hotel’s management needs. Is your team comfortable relying on a system with proven results and a large user community?

The decision is straightforward: for hotel management, Cloudbeds is the only viable candidate, given its extensive track record and recent positive reviews. Would you prefer a platform with a proven track record or an untested tool designed for a different industry?

Is Cloudbeds or NewBooks Better for Hotels?

Cloudbeds is designed specifically for hospitality, offering a comprehensive suite that covers PMS, booking management, channel distribution, revenue optimization, and guest communication—all in one system. NewBooks, meanwhile, appears to focus on inventory and review management for booksellers and publishers, offering AI summaries and personalized recommendations, which are irrelevant to hotel operations.

Cloudbeds’s core function is to centralize hotel operations, reducing manual tasks and increasing accuracy, which is validated by its 4.62/5 overall rating from over 1,200 reviews, with 76 recent reviews in the last six months. Conversely, NewBooks lacks hotel-specific features or reviews, making it unsuitable for your needs. Are you looking for a hotel-focused system with proven success?

Edge: Cloudbeds.

Cloudbeds vs NewBooks: Which Should Your Hotel Choose?

If your hotel needs a complete property management system that integrates reservations, channel management, revenue management, and guest communication, Cloudbeds is the clear choice. It’s trusted by properties across segments, with a 91% likelihood to recommend and a strong presence in North America, Europe, and beyond.

If, however, your team is primarily involved with inventory management or review summaries for books, NewBooks might suit your niche. But for mainstream hotel operations, Cloudbeds’s extensive features, recent reviews, and large user base make it the better option.

Edge: Cloudbeds.

Is Cloudbeds or NewBooks Easier to Use?

Cloudbeds has a 4.58/5 ease-of-use rating based on over 1,200 reviews, with users praising its intuitive interface and fast onboarding process—an essential factor for staff adoption. Customers note that staff find it straightforward, enabling quick training and efficient daily operations.

NewBooks’s usability details are unavailable, and no user reviews or ratings exist to confirm its ease of use within the hotel context. Given the importance of quick staff adoption and operational efficiency, Cloudbeds’s proven user-friendliness clearly wins.

Edge: Cloudbeds.

Which Has Better Features: Cloudbeds or NewBooks?

Cloudbeds offers over 90 distinct features, including PMS connectivity, analytics dashboards, inventory management, multi-channel integration, revenue management, online booking engine, automated reporting, guest profiles, and payment processing—all tailored for hotels. It also supports multi-lingual, multi-currency operations and offers mobile optimization.

NewBooks provides AI-powered review summaries and personalized book suggestions, but it lacks hotel-specific features like channel management, booking engines, or revenue optimization. For comprehensive hotel management, Cloudbeds’s extensive, specialized features are unmatched.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or NewBooks?

Cloudbeds has a 4.38/5 customer support rating based on reviews, with users citing responsive support and effective onboarding. Review quotes highlight quick responses and friendly service, especially during implementation and troubleshooting.

No support ratings or reviews are available for NewBooks, making it impossible to assess support quality. For operational peace of mind, Cloudbeds’s strong support reputation makes it the safer choice.

Edge: Cloudbeds.

Which Has More Integrations: Cloudbeds or NewBooks?

Cloudbeds boasts 190 verified integration partners, including major OTAs, payment gateways, POS systems, and revenue tools, facilitating a highly connected management environment. These integrations streamline operations and minimize manual data entry.

NewBooks has no listed integrations, limiting its utility in a hotel setting. For a unified management experience, Cloudbeds’s extensive integration ecosystem is far superior.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or NewBooks?

Cloudbeds’s user ratings reflect high satisfaction across segments, with a 4.62/5 overall score and a 91% likelihood to recommend. Hotels of all sizes and types trust Cloudbeds, with recent reviews emphasizing ease of use, support, and operational improvements.

NewBooks has no ratings or reviews from hotels, making it impossible to gauge user satisfaction in the hotel industry. Based on existing data, Cloudbeds is clearly the preferred choice among hoteliers.

Edge: Cloudbeds.

How Much Do Cloudbeds and Newbook Cost?

Cloudbeds’s pricing starts at $500/month with no trial or freemium option, reflecting its all-in-one, enterprise-grade solution. Pricing for NewBooks is unavailable, and it appears to target a different industry, likely with a different pricing model.

Given the lack of price transparency and the industry mismatch, Cloudbeds’s transparent, straightforward pricing makes it easier to evaluate value.

Edge: Cloudbeds.

What Type of Hotel Should Use Cloudbeds?

• Hotels seeking a unified platform to manage reservations, guest communication, and revenue.
• Properties of all sizes, from boutique hotels to resorts, looking for scalable solutions.
• Teams needing multi-channel distribution and real-time reporting for fast decision-making.
• Hotels aiming to automate tasks and improve operational efficiency.
• Not ideal if you prefer a simple spreadsheet-based system or operate a very small property with minimal tech needs.

Not ideal if:

• Your hotel operates with very basic management needs and prefers manual processes.
• You are a retailer or publisher requiring inventory review management.

Edge: Cloudbeds.

What Type of Hotel Should Use Newbook?

• Retailers and publishers managing extensive inventories and reviews, not hotels.
• Teams looking for AI-driven content summaries and personalized recommendations for books.
• Businesses seeking specialized inventory and review management tools outside the hospitality industry.
• Not ideal if you want a hotel management system or need features like reservations, channel management, or guest communication.

Not ideal if:

• You operate a hotel seeking an integrated PMS or booking engine.
• Your focus is on hospitality operations or guest experience management.

Edge: Cloudbeds.

Cloudbeds vs NewBooks: The Bottom Line for Hotels

Cloudbeds is a comprehensive, hotel-specific management platform with a proven track record, extensive features, and high customer satisfaction. It is built for properties that want to streamline operations, increase revenue, and improve guest experiences through automation and integration.

NewBooks, on the other hand, is tailored to the publishing or retail industries, offering AI-powered inventory and review summaries—features that are irrelevant to hotel management and unsupported by hotel-specific reviews.

For hoteliers, the choice is clear: Cloudbeds offers the reliability, features, and support needed to grow your property, while NewBooks does not serve the hospitality sector. If your goal is operational efficiency and guest satisfaction, Cloudbeds is the definitive choice.