OpenHotel PMS vs. Preno:
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The Decision

Choosing the right property management system (PMS) for your hotel is about finding a solution that enhances operational efficiency, improves guest experiences, and fits your budget. Both OpenHotel PMS and Preno aim to address these core needs, but their approaches and strengths differ significantly. OpenHotel offers an extensive, all-in-one platform with a strong presence in North America and Europe, while Preno emphasizes simplicity, ease of use, and integration, primarily serving boutique hotels and motels. Which system aligns better with your hotel’s specific needs and scale?

Is OpenHotel or Preno Better for Hotels?

OpenHotel and Preno are both designed to streamline hotel operations, but they diverge in scope and feature depth. OpenHotel provides a comprehensive, integrated solution, including a PMS, yield management, channel manager, booking engine, and website builder, all in one package. Preno, however, focuses on core PMS and channel management, offering a straightforward interface that connects your front desk to your back office across devices.

OpenHotel boasts a high HTR score of over 16, indicating a strong presence and a broad feature set backed by numerous recent reviews, especially from North American and European markets. Preno, with a higher review count and recent positive feedback, is more popular among boutique properties and motels worldwide, emphasizing easy operation and integration with tools like Xero and SiteMinder.

Both products aim to reduce manual work and improve revenue, but OpenHotel’s larger and more recent review base makes it a more data-backed choice for hotels seeking a versatile all-in-one platform. Do you need an integrated website and yield management, or a simple, reliable PMS?

OpenHotel vs Preno: Which Should Your Hotel Choose?

If your hotel needs a highly customizable, multi-currency, and multi-lingual platform capable of handling complex group bookings, OpenHotel is the better choice. Its extensive feature list, including integrated payment terminals, digital registration, and a channel manager with 12 verified partners, makes it ideal for medium to large properties or those with diverse international guests.

Conversely, if you prioritize an intuitive, easy-to-learn system with strong integration with accounting tools like Xero and a focus on boutique or small hotels, Preno is your best fit. Its 17 verified integrations, centralized dashboard, and real-time reporting suit properties that want straightforward management without the complexity of additional features like yield management or multiple currencies.

In summary, choose OpenHotel if your hotel benefits from a comprehensive, all-in-one package, and go with Preno if simplicity, speed, and seamless integrations are more critical for your operation.

Is OpenHotel or Preno Easier to Use?

Based on recent reviews, Preno edges out slightly in ease of use, with an average rating of 4.78/5 versus OpenHotel’s 4.71/5. Both platforms are praised for their intuitive interfaces, with Preno’s clean, mobile-friendly design making daily tasks straightforward. Users mention Preno's thoughtful layout, which reduces onboarding time and minimizes training costs.

OpenHotel’s interface, while functional, is noted to be somewhat dated and less modern looking, which can be a barrier for some users. Its onboarding rating of 4.61/5 suggests a solid experience but with room for improvement, especially in making the system feel more contemporary.

Edge: Preno.

Which Has Better Features: OpenHotel or Preno?

OpenHotel offers five features unique to its platform, including multi-currency, multi-lingual capabilities, integrated payment terminals, and a digital registration feature. These are particularly valuable if your hotel serves international guests or requires advanced payment processing.

Preno, on the other hand, provides 12 features exclusive to its system, such as a guest CRM, real-time status updates, drag-and-drop tapechart, and GDPR compliance. These support smoother daily operations, especially for boutique hotels and motels managing multiple properties or needing detailed guest management.

Both systems share 18 core features, but the unique features show OpenHotel’s focus on international and payment functionalities, while Preno emphasizes operational ease and compliance.

Edge: Preno.

Which Has Better Customer Support: OpenHotel or Preno?

OpenHotel’s customer support consistently receives high praise, with a 4.82/5 rating, and reviews highlighting personalized, responsive service, especially during system transitions or emergencies. Users appreciate direct contact with knowledgeable support staff like Peter and Valerie, emphasizing their support during peak times.

Preno’s support is similarly rated highly at 4.8/5, with many users noting quick response times and helpful onboarding assistance. Some reviews mention occasional delays but overall describe support as supportive and attentive, especially during initial setup.

While both are excellent, OpenHotel’s slightly higher rating and more recent positive reviews suggest a marginal edge.

Edge: OpenHotel.

Which Do Hoteliers Rate Higher: OpenHotel or Preno?

OpenHotel’s overall rating of 4.81/5 and 57 reviews from mostly North American and European properties position it as a highly-rated solution for larger or internationally focused hotels. Boutique hotels and inns particularly appreciate its comprehensive features and support.

Preno, rated 4.73/5 from 144 reviews, enjoys a broader, more global user base, mostly among boutique hotels and motels. Recent reviews favor Preno’s ease of use, excellent support, and seamless integrations, especially in the Asia-Pacific region and North America.

Given the volume and recency of reviews, Preno’s ratings are more current, making it the more trusted option today.

Edge: Preno.

How Much Do OpenHotel and Preno Cost?

OpenHotel does not publicly disclose its pricing, but its all-in-one platform approach suggests a custom quote based on features and property size. Preno offers a flat rate of $800 per month, with no setup fees or hidden charges, making costs predictable.

OpenHotel’s pricing might be more suitable for larger properties with complex needs, while Preno’s transparent flat fee appeals to smaller or mid-sized hotels seeking straightforward budgeting.

What Type of Hotel Should Use OpenHotel?

• Hotels that need multi-currency and multi-lingual capabilities to serve international guests.
• Properties requiring extensive integrations, such as integrated payment systems and digital check-in.
• Medium to large hotels with complex group bookings and revenue management needs.
• Hotels looking for an all-in-one platform with website builder and yield management features.

Not ideal if your hotel is small, local, or prefers a simple system without advanced currency or multi-lingual support.

What Type of Hotel Should Use Preno?

• Boutique hotels and motels that prioritize a simple, clean interface for daily management.
• Properties that want easy integration with accounting tools like Xero and channel managers like SiteMinder.
• Hotels with a focus on real-time reporting, guest communication automation, and dynamic pricing.
• Small to medium hotels seeking a cost-effective yet robust management platform.

Not ideal if your hotel needs multi-currency, multilingual, or extensive payment features, or if you require a highly customizable or yield-focused system.

Preno vs OpenHotel: The Bottom Line for Hotels

OpenHotel offers a broad, feature-rich system best suited for hotels with complex international needs, multiple properties, or those seeking an integrated website and yield management. Its strong customer support and recent reviews make it a solid choice for larger operations aiming to consolidate systems.

Preno excels in simplicity, speed, and ease of use, making it ideal for boutique hotels, motels, and properties that value straightforward management and seamless integrations. Its current review volume and recent feedback support its reputation as a reliable, user-friendly PMS.

If you need a multi-lingual, multi-currency platform with extensive features, OpenHotel is the clear choice. For hotels prioritizing simplicity, integration, and responsive support, Preno is the better fit. Your decision should hinge on your property’s size, complexity, and specific operational needs.